• Report: #1136589

Complaint Review: Reverb Nation / Michael Doernberg

  • Submitted: Sat, April 05, 2014
  • Updated: Mon, June 09, 2014

  • Reported By: Sb48912 — Lansing Michigan
Reverb Nation / Michael Doernberg
Internet USA

Reverb Nation / Michael Doernberg reverbnation.com musician music artist Durham North Carolina

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Reverb Nation and CEO Michael Doernberg have completely screwed my bank account up.

I signed up as a musician on reverbnation.com and was very impressed with the site at first. Then I received a letter from RN saying I could submit my music to different opportunities for free. Of course they have som opportunities that you have to pay to submit your music to. I understand this concept. I don't have a problem paying for the service as long as the opportunities are legit and not some scam.

Long story short I sumbit to a few of the free opportunities, looked over a few of the paid submissions. I decided I didn't want to pay for any submissions at the time but wanted to be updated by email of upcoming opportunities. So here's where the big mistake comes in. I allowed reverbnation.com to have my card information on file so in the event I did submit to a paid opportunity, all I'd have to do is agree and click the submit button.

April 03, 2014 I noticed four hits on my account from Reverb Nations automated billing system. The $ wasn't in the account to cover the billing so I got charged every time RN pinged my account.

I immediately wrote support informing them of the error and the fact they were creating me a huge problem with my bank. I was sent a letter:

"Hi Scott,

I apologize for the confusion! All free trials will convert into paid subscriptions
if they are not canceled prior to their renewal dates. Please cancel the services
to avoid further charges."

Let's see, I was led to believe (it was my choice) to submit to paid submission or NOT submit to them. I guess Michael Doernberg feels everyone owes him money just for breathing.

  04/03/2014 23:08:53 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/03/2014 21:42:42 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/03/2014 15:33:27 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/03/2014 13:57:29 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  

Now we get to the good part. Reverb Nation did manage to collect the fraudulent charges ($9.95) they were after on 04/04/2014. This is after I wrote every "contact us" link they supply on their website. I went so far as to send them a "YOU DO NOT HAVE PERMISSION TO ACCESS OR BILL MY ACCOUNT." Which they completely ignored as they completely stopped communicating with me after sending me the 1 and only response.

  04/04/2014 23:02:19 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/04/2014 21:39:35 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/04/2014 15:30:12 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/04/2014 13:57:20 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/04/2014 08:12:47 VISA PURCHASE
RVN*REVERBNATION
919-6829593 ,NC
Terminal: 91038617
  -$ 9.95  
  04/04/2014 08:12:46 SVC CHG NO PIN TRN
RVN*REVERBNATION
919-6829593 ,NC
Terminal: 91038617
  -$ 0.25  

Notice the $9.95? That's the fraudulent charges they said I owed em. I never submit my material to ANY paid submissions.

By this point I've contact everyone on the website 5 or 6 times and I'm still being completely ignored by reverbnations.com customer (dis) service.

Maybe there's no end in sight. I'll just close my account and cover this with my bank. Reverb Nation is a scam site. Now I'm sure any opportunities they claim to have are scams as well. No one who is on the level does business this way. In my opinion Michael Doernberg is a thief. Reverbnation.com is a scam.

How many more times can Reverbnation hit my account before Monday?

  04/05/2014 15:11:34 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  
  04/05/2014 13:45:50 SVC CHG NSF SIGNED
RVN*REVERBNATION
919-6829593 NC
Terminal: 490641
  -$ 0.25  

After they already stole money out of my account.

Stay very clear of reverbnation.com and DO NOT give them your card number. They make it sound like their doing you a favor by having your card information on file. Their really setting you up to rip you off!


This report was posted on Ripoff Report on 04/05/2014 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reverb-Nation-Michael-Doernberg/internet/Reverb-Nation-Michael-Doernberg-reverbnationcom-musician-music-artist-Durham-North-Car-1136589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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