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Report: #1350456

Complaint Review: Revita Youth - Internet

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  • Reported By: davidb — Round Rock Texas USA
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  • Revita Youth Internet USA

Revita Youth Revita Youth Eye Serum and Revita Youth Neuvia Cream Snake Oil St. Petersburg Internet

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An ad came up on Facebook. It showed a man with severe bags beneath his eyes. He applied a cream to one eye and then fanned it with a piece of paper to dry it. As he was fanning it, the bag slowly went away. He looked so much younger. Then a woman appeared with the same baggy condition. She did the same thing. She even touted that she does one eye then drives around to see her friends showing how great this stuff is proving it with one bag gone and the other showing. She seemed very real. I clicked what was presented to me as a “shipping only” trial. The charge was $5.94 for Eye Serum. Then, something came up for another item, which I did not want. There was no way to finish the transaction unless I clicked on the second item, which made me think that there was a box that I could uncheck before completing the transaction just like on Amazon or any other website. There was none which forced me to accept a second item. I was charged an $4.94 for Neuvia Cream that I didn’t want. I went back to look for the ad on Facebook and it was gone, which is the way Facebook works. They have completed their mission and they don’t show it again.
I never received an email from them confirming a purchase or any terms and conditions. There were no terms and conditions shown when completing the purchase on Facebook on my phone.
Today, I saw on my credit card statement that I was charged $85.94 for the Eye Serum and $89.97 for the Neuvia Cream. I was shocked since as I’d said there were never any terms and conditions to agree to, nor were there any to read. 

I called MasterCard to contest. They got a customer service rep on the phone, but before doing so, she explained to me that they get these complaints every day and that there are 14 days within which I would have had to have called to cancel my subscription and to not be charged for the items. Subscription? No where was there any mention of subscription, nor was there anything showing the cost of the items if I were to have purchased them. Had there been, I certainly would have called within 14 days. 

After getting on the conference call with the MasterCard rep and the man named Zeno (spelling?), he proceeded to ask me if I’d had any results with the items. I said no. I’m not sure why he even asked about results because he then launched into the 14 days cancellation, etc. saying that I had agreed to that, which as I said earlier, I had not agreed to and had never seen. I asked him for a copy of emails they sent to me and a copy of the video ad. He said he would send me copies, but not of the ad. I've not yet received them. By the way, that video doesn’t even appear on their website. Don’t you think that if the product was that good it would be there? Silly me. Snake oil is all about false advertising. They should not be permitted to sell this product in such a way.
I have checked and double checked my inbox and my trash. The only emails ever received from that company were today which confirmed I was cancelling the subscription that I had never agreed to. I would like to see that video again. If I am in error, then I accept the blame for my failure. But this was not my error.  MasterCard has charged them back.

This report was posted on Ripoff Report on 01/17/2017 03:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/revita-youth/internet/revita-youth-revita-youth-eye-serum-and-revita-youth-neuvia-cream-snake-oil-st-petersbur-1350456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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