• Report: #927280

Complaint Review: Reviva! New & Consignment

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  • Submitted: Tue, August 14, 2012
  • Updated: Wed, January 16, 2013

  • Reported By: 503FLB — Portland Oregon United States of America
Reviva! New & Consignment
6359 Northeast Martin Luther King Junior Boulevard Portland, Oregon United States of America

Reviva! New & Consignment U-Haul Andree Culpepper's Portland Reviva & U-Haul Have Partnered to Take Your Money Portland, Oregon

*REBUTTAL Owner of company: Jeff Stratton Is Far More Interested In An Attack Than Solving An Issue

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On 8/10 I reserved and rented a U-Haul truck from Reviva!, a consignment store located in NE Portland on MLK.  As per the rental agreement, I filled the truck full of gas before returning it the following day at 10am.  The gas station used to fill the vehicle was located one block from Reviva.  My wife and I noted that after filling the vehicle (with ten dollars in gas), that the needle on the gauge did not sit flush with the full indicator even though the mileage versus the fuel purchased indicated a full tank.  We expressed our concern that the gauge may be broken to Amanda Frye, an employee at Reviva.  We were then told that if the truck was not returned with the gauge reading 100% full, we would be charged a $30 fee, plus inflated fuel expenses.  We agreed that I would return to the gas station to ensure the vehicle was indeed full of fuel. 

The attendant at the gas station was the same individual as when we had previously filled not more than ten minutes prior to our second visit.  On returning I was told that it was against Oregon law to top-off the tank and he was certain the tank was at capacity after our first fill. I explained the situation to the attendant and he reluctantly agreed to put more fuel in the vehicle.   With gasoline literally spilling down the side of the truck, I was charged $2.00 for half a gallon of gas and was reassured the tank was full.  The gauge still did not read 100% nor had it moved.

We drove the short distance back to Reviva and with now two receipts in hand and attempted to explain now to the owner of the shop, Andree Culpepper, my position in that the gauge was most likely broken.  Before I could finish even my sentence, I was irately told to leave the store and meet Andree out by the truck.  On walking out again, any attempts in my trying to discuss the matter she cut short.  Andree got in the truck, started it, backed it up two feet and then forward again, parked it, and then exited the vehicle letting me know I could take it up with U-Haul and that she would be charging me for violating the contract in not returning the vehicle full of fuel as agreed.  She then went back inside and we left the lot.

Thirty minutes later I received an email receipt for the transaction in which Reviva charged to my credit card not only the $73.91 we had agreed upon, but a $30 Fuel Fill-Up Service Fee plus fuel sales of $10 and now totaling $113.91.

I then called U-Haul directly to inquire and was told I would be receiving a call back from a supervisor, Cody Reed, within 48 hours.  I received no call.

As Reviva is located a couple of blocks from my home, we were able to note that this truck was gone and returned at least once during the day and not more than thirty minutes after we dropped it off.  We are curious to know if Reviva is also charging these renters for fuel as the gauge is most certainly broken.  One would think if there was a question about the gauge, that the truck would be at least be looked at by a mechanic before renting it again.  We are curious to know if other renters of trucks at this location have also had to pay for these fuel charges.

It was entirely obvious that I had done what was required in fulfilling my end of the contract in renting this truck.  Not being allowed to, in the very least, hold a discussion about a possible broken gauge leads me to believe that Reviva is abusing a trucks broken fuel gauge to their benefit and in effect stealing from U-Haul customers.  I have taken the matter up with the Oregon Better Business Bureau as well as the Portland Chamber of Commerce and believe that the business practices of Reviva should be looked into as I feel this should be regarded as a theft.

This report was posted on Ripoff Report on 08/14/2012 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Reviva-New-Consignment/Portland-Oregon-97211/Reviva-New-Consignment-U-Haul-Andree-Culpeppers-Portland-Reviva-U-Haul-Have-Partnere-927280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Jeff Stratton Is Far More Interested In An Attack Than Solving An Issue

AUTHOR: Revivapdx - (United States of America)

Fortunately Jeff Stratton presents his case better in writing than he does in person. He had been unnecessarily rude when he had come to rent the truck and on the day he came to return his truck my poor employee, Amanda, was entirely unprepared to deal with his hostility again and I was forced to step in. He had arrived with an under gassed truck and, as he was obviously aware of this fact, ( he even sent a photo of the undergassed gas gauge to the Justice Dept) he decided that his best bet was to take it out on Amanda, then myself.
In a situation in which I am faced with a hostile individual, the best thing to do is to be brief and keep them from my employees and customers so I had him meet me outside at the truck he had rented. He was yelling on the way out that "the fxxxin' truck better not be broken!". I drove it forward and back to see if the gauge would move his favor (which would have been good for us too as we could wrap it up and be done with this guy) but alas no, no movement from the gauge. In this case, where the rentals before ( and subsequently, after) him had been fine with no issues with gassing, my job is to take down the numbers and enter them into the Uhaul system. I have no way of altering the fees that the Uhaul system has setup. They are based entirely upon just how far under gassed a truck is when returned. This is why I had explained that they (meaning Uhaul, not Reviva which has nothing to do with the Uhaul transactions) would be assessing fees.
I did exactly as he said at this point and encouraged him to contact Uhaul for further assistance which is what I would do for any of the Uhaul customers that had questions or needed help...and there was certainly no way for me to spend another half moment with this individual that continued to cuss me out, finishing by calling me a "Fxxxing Cxxt!" which was completely unnecessary.
Reviva never took money from Jeff Stratton, Uhaul did. Whose fault is it that the truck was returned undergassed when he picked up the truck with a full tank? Not mine and not Reviva's. And who is the individual that holds the contract and, therefore the interest in getting some sort of compensation if there was some sort of technical problem? So isn't it their responsibility to follow up even if a Uhaul representatve doesn't return their call immediately? It is written in every Uhaul contract that issues are to be taken up with the Uhaul company directly, not the dealership. Instead he has attacked the little guy, a local business that does not hold the reigns in any rental interaction. Unfortunately it seems that this is what people that enjoy the attack do. Sad.
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