- Report: #1170801
Report - Rebuttal - Arbitrate
Complaint Review: Revolution Moving & Storage LLC.
Revolution Moving & Storage LLC.12083 Tech Rd Silver Spring , Maryland USA
Revolution Moving & Storage LLC. Will Lose Your Furniture Parts & Still Keep Your Money Silver Spring Maryland
*Author of original report: Response by Mr. Martinez
*REBUTTAL Owner of company: VICE PRESIDENT
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On August 16, 2014, Revolution Moving & Storage came out to our prior residence at 10 am to disassemble our large furniture and load it onto our Uhaul truck. They were told in advance that they were only hired to remove the heavy items (consisting of our kitchen table, buffet table, master bedroom set, daughters crib and dressers and son's bunkbed and dresser) and that we had our own supplies.
We had no intention of paying for supplies, because we furnished our own tape and mattress pads. My wife and I were asked over 1/2 a dozen times if they could use other materials, even though my wife kept deferring the owner (John) to me. He wasted time trying to upsell us for supplies, rather than monitoring his crew. Our original quote of $225, changed to an actual charge of $370 (including their supplies). We also observed smaller boxes being moved ahead of the larger items we hired them to move!
John advised us before the move, that the furniture and their parts would be kept together. [continued below]....
These errors could have easily been prevented. We contacted John and requested a full refund. To date, he has apologized, but verbally declined to refund the cost of our move. Our damages now include the cost of wasted labor($92.50), a crib ($250), a bed ($160), and the cost for parts to reattach our dresser mirror (waiting on estimate). He initially said he could find someone to come out to do an inventory of our parts to replace them, and provide the labor to assemble the furniture. He said that he would call me back the same day and I never heard from him.
We have requested in writing that the company refund the $280 they were paid in person on the day of the move and not to submit any additional charges to my credit card. If they submit additional charges against our request, the full refund amount will change to $370. I am filing this complaint to prevent this from happening to any other family.
This report was posted on Ripoff Report on 08/19/2014 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Revolution-Moving-Storage-LLC/Silver-Spring-Maryland-20901/Revolution-Moving-Storage-LLC-Will-Lose-Your-Furniture-Parts-Still-Keep-Your-Money-S-1170801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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