• Report: #1170801

Complaint Review: Revolution Moving & Storage LLC.

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  • Submitted: Tue, August 19, 2014
  • Updated: Thu, September 25, 2014

  • Reported By: Ripped Off Consumer — Washington Dist of Columbia
Revolution Moving & Storage LLC.
12083 Tech Rd Silver Spring , Maryland USA

Revolution Moving & Storage LLC. Will Lose Your Furniture Parts & Still Keep Your Money Silver Spring Maryland

*Author of original report: Response by Mr. Martinez

*REBUTTAL Owner of company: VICE PRESIDENT

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On August 16, 2014, Revolution Moving & Storage came out to our prior residence at 10 am to disassemble our large furniture and load it onto our Uhaul truck. They were told in advance that they were only hired to remove the heavy items (consisting of our kitchen table, buffet table, master bedroom set, daughters crib and dressers and son's bunkbed and dresser) and that we had our own supplies.

We had no intention of paying for supplies, because we furnished our own tape and mattress pads. My wife and I were asked over 1/2 a dozen times if they could use other materials, even though my wife kept deferring the owner (John) to me. He wasted time trying to upsell us for supplies, rather than monitoring his crew. Our original quote of $225, changed to an actual charge of $370 (including their supplies). We also observed smaller boxes being moved ahead of the larger items we hired them to move!

John advised us before the move, that the furniture and their parts would be kept together. [continued below]....

..... After they left, we found screws and wooden parts on our bedroom floors. When we arrived to our new home, our 2nd moving crew advised us that it was obvious parts were missing. I called John immediately and his only advice was to check our previous home for the missing parts. Due to the missing screws, the movers were unable to reassemble my daughters crib, our son's bunk bed, or reattach our mirror to our dresser. Nothing was left on the premises other than what we originally collected, but we have since found screws in the dresser drawers (of the master bedroom furniture) and in the grooves of the crib (loosened but not placed with the others). Parts are still missing.

These errors could have easily been prevented. We contacted John and requested a full refund. To date, he has apologized, but verbally declined to refund the cost of our move. Our damages now include the cost of wasted labor($92.50), a crib ($250), a bed ($160), and the cost for parts to reattach our dresser mirror (waiting on estimate). He initially said he could find someone to come out to do an inventory of our parts to replace them, and provide the labor to assemble the furniture. He said that he would call me back the same day and I never heard from him.

We have requested in writing that the company refund the $280 they were paid in person on the day of the move and not to submit any additional charges to my credit card. If they submit additional charges against our request, the full refund amount will change to $370. I am filing this complaint to prevent this from happening to any other family.


This report was posted on Ripoff Report on 08/19/2014 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Revolution-Moving-Storage-LLC/Silver-Spring-Maryland-20901/Revolution-Moving-Storage-LLC-Will-Lose-Your-Furniture-Parts-Still-Keep-Your-Money-S-1170801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Response by Mr. Martinez

AUTHOR: Revolution Moving & Storage - ()

Dear Consumers,

Do not be fooled. This rebuttal is an absolute lie. I am an actual customer and have a pending complaint filed through the BBB pending which Mr. Martinez has not responded too. Days after our loss Mr. Martinez sent an e-mail advising he would refund our money for the move and he still has not done so. We have received random calls from so-called employees that we believe to be his family. One claimed not to know a John or Juan Martinez and stated Carlos Martinez owned the company. We have never heard of Carlos. Not only are they misrepresenting who they are, but they have created an entirely different website. Stay away from these scammers!!!

I am attaching further proof that these liars cannot refute.

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#2 REBUTTAL Owner of company

VICE PRESIDENT

AUTHOR: Mr.Martinez - ()

 Dear rip off,


I am sorry about the misunderstanding. We did not file a claim against you with the FBI. Like I said before with in a month long investigation we have discovered someone is trying to hurt our spotless reputation. We are facing an attack by a person who we suspect he is one of our competitors from another moving company. The attack included the following actions :

(1)implanting false leads & pictures on several websites .We have traced at least 50 false leads & pictures like this one mentioned above with the same IP address On several websites hopefully they stop. Due to the huge damage created by these false leads we filed a complaint with the FBI.In addition we have blocked the IP address that was used by that person

(2)The FBI has acknowledged that the IP address used for the false leads and pictures was stolen and was used for illegal actions

(3)We also noticed a complaint against our company on your web site this complaint is false and we suspect it was made by the same person on several other websites

(4)On the mentioned date (08/16/14) we had no jobs at all.

(5)We will be happy to provide any information to prove our spotless reputation.

Thank you
Mr.Martinez

REVOLUTION MOVING AND STORAGE

revolutionmoving20783@gmail.com

TEL:240-528-0151

FAX:804-591-2838

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