- Report: #832721
Report - Rebuttal - Arbitrate
Complaint Review: Rhapsody
RhapsodyInternet United States of America
Rhapsody Rhapsody*Napster Napster still taking my money for nothing Internet
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In January I noticed (after purchasing the Rhapsody Premier Package for $9.99/month) that I was still being billed $14.95/month for Napster. I sent an e-mail to Rhapsody customer service and they informed me that the Napster account had to be closed to stop the billing. This, of course was impossible to do since Napster is no longer accessible. I was re-imbursed for one month of Napster (even though they charged me for December also) and they closed the Napster account.
Although I can still access all my past purchases from Napster for playing purposes (they're in my hard drive music library), none of these tracks can be downloaded on to a CD (which is why I purchased them in the first place). Every playlist I created is now gone and if I want to burn anything in my library, I'm prompted to make a purchase! I've already bought these tracks - why should I buy them again?
Beware former Napster users!
This report was posted on Ripoff Report on 02/02/2012 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rhapsody/internet/Rhapsody-RhapsodyNapster-Napster-still-taking-my-money-for-nothing-Internet-832721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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