• Report: #47060

Complaint Review: Rheem Manufacturing Company

  • Submitted: Wed, February 26, 2003
  • Updated: Thu, December 23, 2004

  • Reported By:Warsaw, Missouri
Rheem Manufacturing Company
5600 Old Greenwood Road Fort Smith, Arkansas U.S.A.

Rheem Furnaces ripoff Fort Smith Arkansas

*REBUTTAL Owner of company: Part needed

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bought this new furnace10-26-94, was installed properly. in the year of 1996 i started having major problems. every year i have to replace the electric ignitor. since then i have contacted the company about many other problems with this furnace.

i have been without heat many, many times. this last time 4 weeks! with tempertures -0 or below. i have had numerous people say i have bought a real piece of s**t! " lemon"

i have called the company numerous of times and they act like they don't give a s**t.... when i call the office about complaints no one knows s**t or what to do. i have made this phones calls at my expense. i have a family of 3 and on a fixed income, social security. i am 62 years old & in bad health and don't need this extra stress & worry.please call me a.s.a.p i need your help.
i wrote a letter to delbert scott state rep."mo" NO REPLY

p.s. furnace still not working!

Kathryn
Warsaw,, Missouri
U.S.A.

This report was posted on Ripoff Report on 02/26/2003 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rheem-Manufacturing-Company/Fort-Smith-Arkansas-72917-7010/Rheem-Furnaces-ripoff-Fort-Smith-Arkansas-47060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Part needed

AUTHOR: Joshua - (U.S.A.)

The type of furnace he has uses the Hot Surface ignitor to act as the flame sensor. A retrofit kit is available to add a remote flame sensor and allow him to keep using his current HSI even if it does not detect flame anymore. Flame detection on any furnace is a process that requires regular cleaning as even the smallest amounts of corrosion will cause a no flame sense even if flame is present. This is why they kept replacing his HSI. It is also made of ceramic and very fragile. Small amoints of dirt and moisture can cause this part to shatter. Every manufacturer uses HSI or Direct Spark ignition. He was told it was a lemon probably because they were trying to sell him more equipment. Consider this information before downgrading our equipment.
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