• Report: #304601

Complaint Review: Rheem Manufacturing Company

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  • Submitted: Wed, January 30, 2008
  • Updated: Tue, January 27, 2009

  • Reported By:Palisade Colorado
Rheem Manufacturing Company
2600 Gunter Park Drive East Montgomery, Alabama U.S.A.

Rheem Manufacturing Company NOT STANDING BEHIND WARRANTY Montgomery Alabama

*UPDATE Employee: T&P Valve

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Manufacture offers a 12 year warranty with the first year including labor. Hot water heater has leaked since day one from the pressure valve. Our plumber came 2 times and said it is a warranty issue. Rheem Manufacturing will not send a tech and claims the vave is not covered under the warranty.

Robert
Palisade, Colorado
U.S.A.

This report was posted on Ripoff Report on 01/30/2008 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rheem-Manufacturing-Company/Montgomery-Alabama-36109/Rheem-Manufacturing-Company-NOT-STANDING-BEHIND-WARRANTY-Montgomery-Alabama-304601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

T&P Valve

AUTHOR: David - (U.S.A.)

If it is leaking from the T&P valve, you really have three basic reasons. Temperature issue, Pressure issue, or a faulty valve.

If it's been leaking since day one and we were taking bets, I'd put money on thermal expansion, but it could have shipped with a faulty valve. I wouldn't send a tech on general principle, because if it's not a manufacturing defect you'd be charged by the plumber (you'll want to avoid paying for now a third service call).

Also, why did your plumber have to come out twice to blame the manufacturer? Is he competent? Licensed? I bet he just said "the heater's defective", but didn't clearly state *what made it defective* which left you unable to convey in a logical fashion to the person who took your call what was wrong. (Find a new plumber.)
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