Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Richard Leger & Sandy Kikerpill Leger
for its full commitment to quality customer service.
Ripoff Report's discussions with Sandy Kikerpill Leger & Richard Leger have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Sandy Kikerpill Leger & Richard Leger listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Sandy Kikerpill and Richard Leger client surveys have informed us that their personal and business philosophy is one that clients success comes first. [continued below]....
..... The results of our surveys makes clear that it is critical to listen to clients and respond promptly and properly. Richard Leger and Sandy Kikerpill Leger have clearly demonstrated through the client surveys that they put the customer first. Customers reported they strongly intended to maintain Richard Leger and Sandy Kikerpill Leger as a resource for future business. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads"
Sandy Kikerpill Leger and Richard Leger truly communicate in a timely and effective manner. We are very pleased with the responsiveness to any questions or concerns that we were given."
"Richard Leger and Sandy Kikerpill Leger are very serious about exceeding your expectations and deliver above and beyond routinely." were several of the comments we received about Richard Leger and Sandy Kikerpill Leger.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Rich & Sandy Leger during an onsite inspection held by a third party verification company with no biases towards Sandy Kikerpill and Richard Leger.
Sandy Kikerpill Leger and Richard Leger are two highly respected and appreciated people in the Laguna Beach Community. Their family is an integral part of the fabric of the town. This is shown through Richard's leadership role for the Laguna Beach Community Emergency Response Team, which is in coordination with the Laguna Beach Police Department. Additionally, Richard routinely participates in service activities for the city that involve the safety and disaster preparedness for the city of Laguna Beach, Orange County, and Los Angeles County California. Mrs. Kikerpill Leger and Mr. Leger also have shown their excellent character through co-founding abolishslavery.com. This company, "worked to identify and find human trafficking victims around the world and here in the US." While they are no longer involved with the company, they are truly benevolent people with the best of intentions for their fellow man.
Sandy Kikerpill Leger and Richard Leger currently manage and own a property management company that deals with vacation rentals, and real estate development. Mrs. Kikerpill Leger stated, "we do hands on property management, and we feel that's really valuable because we are both the owner and the manager...there's no lag time between when there's an issue and when we solve any kind of issue." She additionally stated, "it’s important that they know we have personal relationships. It’s important that they know we care about them as people not just that their somebody we are doing business with…because we care about the people. That’s really what makes the whole thing inspiring is having the relationships with the people." CUSTOMER CARE & COMPLAINT RESOLUTION – RICHARD LEGER AND SANDY KIKERPILL LEGER
When asked to comment on complaints posted on Ripoff Report's website Mrs. Kikerpill Leger and Mr. Leger expressed that all complaints on the website are false. Mrs. Kikerpill Leger offered the following rebuttal, "this post and all of the posts about Sandy and Rich as people are outrageous and have no bearing upon reality. Sandy and Rich are both respected as service providers of Property Management and Development of Real Estate in residential, hospitality, and commercial properties in Laguna Beach... Sandy has 20 years of Commercial Real Estate experience with a stellar track record of satisfied clients throughout the U.S. and Canada."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mrs. Kikerpill Leger stated, "we make sure that our relationships with everyone we know are in good stead. We make sure that we handle every need or problem of any customer before it becomes any kind of an issue. We are kind and generous to all. We give others the benefit of the doubt. We treat our customers and our neighbors with respect."
Richard Leger and Sandy Kikerpill Leger are proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "our customers can be assured that they will be given quality fair and honest treatment. They can rest easy that they will not have any problems working with us and our properties. They will know we are a quality team- people of integrity, people to be trusted." RICHARD LEGER AND SANDY KIKERPILL LEGER - STATEMENTS RICH AND SANDY LEGER "
We are committed to making your experience with us and our company one that will make you confident and comfortable that you will have success.
Sandy Kikerpill Leger & Richard Leger's Sandy Kikerpill Leger and Richard Leger's clients have expressed that they feel very confident that the job is getting done professionally. Sandy Kikerpill Leger & Richard Leger takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Richard Leger and Sandy Kikerpill Leger make the experience of working with them very comfortable. They really take the time to truly listen to everyone and understand what their concerns or needs are."
Ripoff Report was pleased to learn that Sandy Kikerpill Leger & Richard Leger's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. STATED IMPROVEMENTS FROM RICHARD LEGER AND SANDY KIKERPILL LEGER
Sandy Kikerpill Leger & Richard Leger recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Sandy Kikerpill Leger & Richard Leger has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with "Richard & Sandy / Leger",, Ripoff Report is convinced that Sandy Kikerpill Leger & Richard Leger is committed to quality delivery of services resulting in total client satisfaction. How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Richard Leger and Sandy Kikerpill Leger meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED