ED Magedson – Founder
Rick Hendrick Toyota of FayettevilleFayetteville , North Carolina USA
Rick Hendrick Toyota of Fayetteville Not honoring Warranty by claiming problem is a wearable part. Fayetteville North Carolina
My prius would not start one day before school. As soon as I could, I tried multiple times to jump the starter battery, using the manual as a guide since jumping a prius is a little different. We used multiple methods ie jump box, my jeep, and my neghbors truck. Finally I had it towed. The car was used, but I had just bought the car that year and it should have had a new battery in it.
The service department said my battery was no good and it was going to cost me 2-300 dollars. I do not remember the entire bill, but that is the gist. I paid after finding out my warranty did not cover it. Oh well, I had my car again.
After driving the car every day for four or five months the same thing happened. I was confused. I did the same, I tried to jump the car and it would not jump.
I spoke with the service department and they assured me my battery was probably no good. (Of course, its not under warranty and incredibly marked up). I told them I don't know much about priuses, but they need to look into whatever provideds the battery with power while driving.
I recieved multiple calls with no details about the state of my car. I called them every other day (multiple times a day) for two weeks on the main number and the number given in the message. The number given in the message didn't even have its voice mail set up, so I couldn't ask what was going on. At this point I needed to start driving in 20 minutes to the dealership, despite my workload at home.
The verdict was they thought it was a bad battery and I had to pay again! I'm not sure how I have to pay for a bad battery they gave me.
I decided to get in their face about it. They accussed me of not driving it enough, which I did! They claimed to have done all the tests they could. The service manager Ray, continued to act confused as if he didn't understand my problem. All tactics I have seen before. Ray finally said he would float the bill for me. This I took as an admission of guilt. Why would they do that if they were confident in their service departments integrity?
I insisted on paying the bill (spite) at this point and let them know I was going to write anyone who would listen and vowed to never use any Rick Hendrick service again.
It didn't stop there. Ray continued to force the conversation. I had to ask him why we were still talking after I agreed to pay the bill, and then calmly pulled out my debit card. They are guilty as sin.
Rick Hendrick Toyota of Fayetteville is selling lemons and are not honoring their warranties. Brand new batteries do not die so quickly unless there is a problem with another part that is under warranty. Right now I have to find a private shop that can actually understand a prius in order to prove that it is a lemon, since hybrids are not common knowledge. So, I am kindof screwed.
This report was posted on Ripoff Report on 03/11/2014 08:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rick-Hendrick-Toyota-of-Fayetteville/Fayetteville-North-Carolina-28376/Rick-Hendrick-Toyota-of-Fayetteville-Not-honoring-Warranty-by-claiming-problem-is-a-weara-1130037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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