• Report: #291226

Complaint Review: Rick Steinberg - Impact Enterprise Corporation - C2 Direct - Police Reports Now -

  • Submitted: Thu, December 13, 2007
  • Updated: Thu, December 02, 2010

  • Reported By:New York New York
Rick Steinberg - Impact Enterprise Corporation - C2 Direct - Police Reports Now -
1160 South Milledge Ave. Ste 220, Athens, Orlando, Atlanta, Georgia U.S.A.

Rick Steinberg - Impact Enterprise Corporation - C2 Direct - Police Reports Now - RICK STEINBERG IS A CON ARTIST WHO TAKES INVESTMENT CAPITAL WITHOUT DELIVERING AND CREATES FRANCHISE / BUSINESS OPPORTUNITY SCAMS Athens Georgia

*REBUTTAL Owner of company: Scott Hasbrouck Retraction

*UPDATE EX-employee responds: YET AGAIN, RICK?

*UPDATE EX-employee responds: ROLLY BRUSH/FUZZY BRUSH NO DIFFERENCE

*REBUTTAL Individual responds: not a scam artist

*REBUTTAL Individual responds: Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

*REBUTTAL Individual responds: Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

*REBUTTAL Individual responds: Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

*REBUTTAL Individual responds: Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

*Consumer Comment: HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

*Consumer Comment: HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

*Consumer Comment: HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

*Consumer Comment: HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

*REBUTTAL Owner of company: Devon Berry The Ardmore Tree Scam Devon Berry Slander Liable

*REBUTTAL Individual responds: Pls Identify Yourself -

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DO NOT GIVE THIS MAN OR ANY OF HIS "FRONT" COMPANIES MONEY!!!

His latest mode of operation is to create web sites for companies that are not executing and approach investors via franchise or business opportunity web sites. He will throw together a sloppy agreement with so called "performance requirements" and then not honor it and when he does not meet his promises, he will persecute you via harassment and slander if you ask him about it.

Rick Steinberg is nothing but a CON ARTIST. If you go to his web site, you'll see all these claimed offices. Almost every single one is a virtual office. Offices in Atlanta and New York? Yeah right. Don't be fooled by his dog and pony show.

He has a history of scamming business opportunities to gain people's hard earned cash. He performs his cons, and then tries to pin the blame on someone else (an unwitting honest person who buys into his projected dream) as he moves on to his next scam.

HE ABUSES THIS SITE TO FURTHER HIS CAUSE AND VINDICATE HIS MISDEEDS. Here are some examples:

Here rick tries to play the hero ex-employee to hide his role in the Espresso Italia scam:
ripoffreport.com/reports/0/131/RipOff0131790.htm

Here he is again, this time condemning his own brother in the Fidelity ATM scam:
ripoffreport.com/reports/0/229/RipOff0229343.htm

View the many Cardservice International scam reports, which Rick was a part of:
ripoffreport.com/searchresults.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=cardservice+international&Search=Search

Here he (under a cowardly alias) slanders a software developer contractor as an attempt to make him a scapegoat for his latest C2 Direct, Talent Groupie, and Police Reports Now scams:
ripoffreport.com/reports/0/275/RipOff0275973.htm

Look carefully at any communications you receive from him. He is not an educated man. He curses during business calls and can't even punctuate correctly. Do not fall for this snake oil salesman.

It's starting to catch up with him. His Better Business Bureau report should soon reflect some of his deeds:
orlando.bbb.org/codbrep.html?ID=184916778

Rick steinberg is a liar
New York, New York
U.S.A.

This report was posted on Ripoff Report on 12/13/2007 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rick-Steinberg-Impact-Enterprise-Corporation-C2-Direct-Police-Reports-Now-/Athens-Orlando-Atlanta-Georgia/Rick-Steinberg-Impact-Enterprise-Corporation-C2-Direct-Police-Reports-Now-RICK-STE-291226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Owner of company

Scott Hasbrouck Retraction

AUTHOR: Rick - (U.S.A.)

Rick Mathew Steinberg, President

I.S.O.C Intl

12.02.10

I would like this posting to serve as an official retraction regarding Mr. Scott Hasbrouck.  We've recently met and through our investigation and meetings, retract all statements regarding Mr. Hasbrouck posted on this site and any others.  We apologize to Mr. Hasbrouck and find him a victim like us.  It was through long and complex dealings we have made this discovery.


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#2 UPDATE EX-employee responds

YET AGAIN, RICK?

AUTHOR: Dale - (USA)

MANY COMPLAINTS HAVE BEEN FILED AGAINST YOU.  YOU ALWAYS WRITE TOO MUCH IN RETORT MAKING YOU KNOWN TO BE ALL THE MORE GUILTY.  SCOTT AND TIM DID CONTRACT WORK THAT WAS NEVER PAID FOR.  YOU CAN'T FIRE SOMEONE WHO QUITS FIRST.  YOU SLANDER TIM ALL OVER THE PLACE,  THREATEN HIS LIFE, THROW A FIT IN COURT AND ACT LIKE YOU OWN THE WORLD.  YOU CARRY A CONCEALED WEAPON AND IT SEEMS YOU HAVE THE POLICE IN YOUR POCKET AS AN EX COP.  YOU KNOW ALL THE WAYS AROUND THE RULES.  KARMA, BABY, KARMA. BETTER WATCH OUT.

YOU HAVE THREATENED AND SLANDERED ME IN THE EXACT SAME WAYS. 

TRY TO MAKE YOURSELF AN HONEST BUSINESSMAN, THEN TRY TO REENTER THE WORLD OF BUSINESS.

BTW:  THIS WEBSITE TELLS YOU NOT TO GIVE OUT PERSONAL INFO, SEEMS YOU CAN'T FOLLOW RULES, EITHER. 

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#3 UPDATE EX-employee responds

ROLLY BRUSH/FUZZY BRUSH NO DIFFERENCE

AUTHOR: Dale - (USA)

RICK STEINBERG SEEMS TO NEED TO USE A LOT OF WORDS TO TRY TO MAKE HIMSELF PLAUSIBLE, WHICH HE IS NOT.

IF YOU HEAR THE NAME RICKY MATTHEWS, RICK STEINBERG, ETC. DO NOT DO BUSINESS WITH HIM.  HE IS A FAST TALKER WITH NO REAL BACKING. 

HE HAS DONE BUSINESS UNDER ROLLY BRUSHES, FUZZY BRUSHES AND MANY MORE AND HAS SCAMMED PEOPLE ALL OVER THE WORLD. 

HE USES DIFFERENT NAMES SO IF YOU LOOK HIM UP HE DOESN'T SHOW.  THAT'S HOW HE ROLLS.

 

 

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#4 REBUTTAL Individual responds

not a scam artist

AUTHOR: Needa - (United States of America)

My name is Richard Steinberg. I am the President and CEO of ISOC-International and have exclusive rights for Rolly Brush USA. My company has recently developed unique strategies and business systems that have opened numerous doors of opportunity in the business world. 

As a person who has worked with, investigated and consulted with tens of thousands of people and hundreds of companies around the world in just the last decade, I have received my share of attention. Currently I am engaged with companies who gross, in total, over $10 billion. It is true that I have found a method of making money in a bad economy and that alone has shone light on not only myself but also my company as a whole.

The recent attention we have received has been less than favorable, however. We have recently been forced to terminate two individuals, Scott Hasbrouck and Brad Womack, due to their slanderous activities related to Rolly Brush USA and myself. These two individuals were hired by ISOC-International to perform simple viral marketing. However, due to their activities, civil action is assured for both parties and criminal action is pending, and for one individual almost assured. They were served with Cease and Desist orders and requested to remove all postings, as well as to post a formal apology to both my company and myself. 

I would like it to be known that out of the over 10 thousand transactions in the last decade, our complaint ratio is less than 0.05%. We understand that there will always be some opposition and complaints, however due to these individuals and their slanderous activities, this number is rising. There is the possibility of setting up a complaint hotline in the future, however first and foremost, I will be pursuing any civil and legal action necessary to bring these two individuals to justice, and clear my name as well as my companies.



 



 





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#5 REBUTTAL Individual responds

Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

AUTHOR: Damage Done - (U.S.A.)

To all...

Ronald McCann, Janna McCann and Kathy Crynock are simply scary people. Our programmers or one I should say... and issues therein, well, programmers, they're a nickel a dozen and overseas a peny for 50. We have one issue with one... so what. Not the issue here but this is...

Isn't funny... The BBB if you search them on www.ripoffreport.com have what, 1,010 complaints? Central Florida BBB has complaints left and right... Impact Enterprise Corporation has a .005% complaint history... Fact!

We won't get into the yada, yada but rather, let's keep the facts simple...

In almost five years we have what, zero complaints save one which was resolved 100% according to the Central Florida BBB and Kathy Crynock. This is out of literally thousands of consults, transactions, meetings, dealings, and so forth. We have done more philanthropy work for free than probably 95% of all companies out there and we plan to continue this course of action as we believe but... I personally spent my money, time and visted our injured troops and Walter Reed, the people, nurses and doctors that treat them and their families...

So the one party complaining and the people who posted this complaint, who we know, Ronald McCann and Janna McCann, who owe us over $370k, over several million in damages, violated a serious confidientiallity agreement, admitted to the violation and etc... They slandered us with the BBB who bought it, on sites, Internet postings, so forth... and what, they make simple unqualified comments like, keep your wallet, they'll take your money, etc. and stupid, slanderous, libel, tortious interference, intentional interference statements, actions etc... and the BBB who are simply scary idiots and worse, they kill the mission they claim they represent???

Jeessh...

Let's investigate...

Do a search of our company on the BBB...

Then note the following but know we have legally obtained taped recordings, email communications, physical evidence, circumstantial evidence and so forth:


Subject: legal legal ([email protected]) 05/19/2008 3:12 pm legal


From: Rick Steinberg (Add as Preferred Sender)

Date: Mon, May 19, 2008 3:12 pm
To: Kathy Crynock
Cc: Rick Steinberg


kathy,

pls email me or mail me all policies and procedures and membership policies and procedures. You have my email. If by mail, mail to:

rick steinberg
140 dunwoody dr
athens, ga 30605

Rick Stienberg

Main 1.407.760.8279
Fax 1.800.878.6704

they did not respond...

Rick Steinberg (Add as Preferred Sender)

Date: Wed, Apr 23, 2008 10:26 am
To: [email protected]

so for the record... i have an email from the party who made horrific allegations to you / the BBB where they wrote they refused arbitration even though i offered. that was the basis of my suspension/termination right?

i have a legally taped conversation from someone in the inner cirlcle that assures the complaints are false...

but you don't care huh? i offered to provide this documentation and materials but you never requested them but rather, had some appeal committe investigate anyway without the facts? did you forward all the new information to the board as I requested?

i am truly in shock! see you in court but it won't go that far...
you'll settle prior. and by the way, what were your findings on the IP address issue that I requested numerous times???


From: Kathy Crynock [mailto:[email protected]]
Sent: Wednesday, April 23, 2008 8:59 AM
To: Judy Pepper
Subject: Fw: i demand to know who you report to.



----- Original Message -----
From: Rick Steinberg
To: Kathy Crynock
Sent: Tuesday, April 22, 2008 6:05 PM
Subject: i demand to know who you report to.


kathy,

I demand to know who you report to and provide all contact information in addition to the attorney who will oversee this litigation. Just gettn started be assured. My attorney advised me I have to exhaust every effort prior to dropping damages. Also, as previously requested, provide all contact or info regarding the 'board' who reviewed my case. This is far from over Kathy.

Be assured.
rick steinberg


no answer...

Subject: Update on Impact Enterprise Corporation

From: Rick Steinberg
(Add as Preferred Sender)


Date: Fri, Feb 22, 2008 10:12 am
To: Kathy Crynock

Cc: Kathy Crynock

Bcc: "Heather Shuler" , "Heather Shuler" ,


BBB Central Florida,

I just wanted to update you on some things you should find interesting... Firstly, you recalled I begged and pleaded with you to take caution in dealing with these people and not only did you not listen, you treated me as some type of criminal, you acted completely biased and you had my report page read ten different things from one day to the next for a long time. I begged you guys to consider that we had zero complaints; all these came from not three parties, but two and in the end, one conspiracy to slander, commit libel, defamation, intentional business interference and so forth. My name and my company name has been ruined since November and it may take six months to more than a year to clear it with our new physical and legally recorded tape recording which disproves all allegations.

All this after I told you my extensive career in law enforcement and how I could prove with ease that I personally and my company have saved consumers not a few hundred thousand dollars, but tens of millions of dollars. And I begged you not to post complaints showing we had three UNRESOLVED complaints when we were working towards a solution in dealing with these horrific and fraudulent allegations yet you did nothing. These actions, the McCanns and those three complaints in question have cost now to date, millions of dollars. We rely on the Internet and after all this, jobs lost, offices closed, relationships gone, deals gone, projects in development gone, funds to non-profits gone and the list goes on. The stress, years of 12-18 hr days, emotional damages, and loss of all income till last week, damage to more than you know...

I have appealed the suspension and decision in the proper time. I have as I said, a legally recorded, 40+ min. conversation with a key witness who not only provides direct evidence of the fact these complaints were fraudulent and without merit, but a vicious and intentional smear campaign. They are also providing other evidence as there will be a civil suit but as we all know, that takes time.

Please forward this to your appeals department or provide the email and contact and I will send it certified. I am happy to allow you all to hear this tape and you will be shocked. The party in question will be revealed and knows both Nate Sands and the McCanns and their families. It should be noted she contacted us as she felt 'so guilty' over what they all did. I also hired a firm who did an investigation into the people I warned you about. We will be glad to provide you with the slander, libel and other evidence where they make claims that are again, the only word is horrific.

I will once again attempt to plead with you. I want my membership reinstated, credit for the months since November, and on my record, a brief explanation and/or apology for these events from the BBB. I will see if I can't re-open an office in Orlando and GA but my company will remain based in central Florida. I truly hope we can get this resolved now, my relationship with the BBB. The other things I know will be resolved with litigation.

A true victim,

Richard Steinberg
President
IEC
[email protected]

IEC Operations
Main 1.407.760.8279
Special Contact 1.757.232.7322
Fax 1.800.878.6704


BBB Response and Counter BBB Action-
ID-184916778, case#2C2B-ED7% and 112C-3F9% Ref: Charles S. Sorrell, Nate Sands, and Rebuttal to the McCann's
Date: December 01, 2007
To the Director of the Central Florida BBB-
I have recently received three complaints reported to the BBB within days. Two complaints are reported by different family members all dealing with one single business agreement easily proven. Upon receiving email notification of the first complaint, I immediately forwarded the necessary documentation to the BBB hoping to resolve this issue promptly, addressing each complaint issue within the complaint and within one hour of receiving the complaint via email and we then resent the response days after for checks and balances. Furthermore I personally contacted the partners and attempted to engage them to resolve this issue where all parties would feel comfortable numerous times. They were not interested in any sort of negotiation other than to hurt me, ruin my business, ruin my life and so forth if we did not do things exactly their way. Instead they continue to engage in hurting my business by slander, libel, intentional business interference and the list does go on and is disturbing to say the least. The subsequent reports where not forwarded to me via email per usual and therefore I had no opportunity to respond in a timely manner.

We're fighting this religiously and want these untrue allegations off our report yesterday. It is important to note that all the complainant's were terminated for severe violations to their verbal agreements and/or written agreements. They are all in communication with each other and have no interest in the repeated attempts to satisfy them in which for all, have been offered countless solutions. We have one offering even legally recorded and documented. Until this time my four year company has had zero complaints save one resolved 100%. I consider these repeated complaints harassing as I have tried to satisfy all parties involved offering 1:1 training, inclusion in other programs, settlement, legal, financial payments, etc. It is also important to note that the McCann's involved and have tried to involve lawyers in whom we again, responded timely and with precision.

In regards to case 112C-3F9% (Nate Sands): this is particularly disturbing to me not as a business man but as a human being. This gentleman contacted me while after leaving the Marine Corps. As a fellow Marine, being meritoriouusly promoted and receiving truly high awards, masts, recognition, crucial positions, and other mention, we quickly became friends. On several occasions I advised him to carefully consider the amount he wanted to invest because I was not offering a get rich quick opportunity and in fact it would take several hard months of work before he would reap benefits. He stayed with my wife and me in our home while I personally showed him different projects I was involved in, and gave him 1:1 time for two days, training, and consultation, simple materials, assignments, advice and allow him to observe me at work and about. This is after we had numerous hours spent on the phone for weeks prior. He was told to assure himself of his personal financial matters for at least 7 months and do nothing if he wasn't truly ready to be in business in a partnership oriented relationship. He also was in fact late on all his payments to us. He was told to assure his funds over five times till the end of this year. He was told he would be cross trained and need to make 50-100 calls a day in training.
He states he was to be a partner in my company. From his agreement-
[NS] agrees that they have no ownership rights in [IEC] nor is [NS] a partner of [IEC]
Sands goes on to state he will be made aware and we never disclosed of revenues for C2 Direct and Police Reports. He was made aware. $00.00 and to date from his agreement. He was welcome to audit us as is in his contract and never made one request or action.

He was trained and trained well. He worked it for less than a day and tried to change the system five times. Other people worked the exact systems and met with staggering results. I continually had to track down his whereabouts as he would disappear without notice or contact information. He refused to work or complete this goes on until suddenly he tells us he needs us to give him his money back and he is, taking a job in New Mexico and that's that". We agree to give him his money back per the contract, work an exit strategy and so forth. He didn't want that. He refused this. I said then work the business for 30 days hard and if you're not happy then we'll refund all your money and we put him on another project that we had recently developed. He said he would for sure this time. This was just before the last holiday. He made no other mention. And then he fails to work and we receive his complaint. Then he violated his agreement, tried getting into my confidential information, shared confidential information and even contacted networks, discrediting me as he does in his complaint, among other things. His actions have contributed to damage, significant financial loses already incurred, and the results of his actions won't be completely known for months.
And before he did anything and prior to the above, My wife and I evidently made such an impression on him that after finding out we were in the process of adopting, he asked if we would be interested in adopting the baby he and his girlfriend were expecting!!! Regrettably, he lacked the work ethic that is necessary and was explained to him. There were weeks at a time were I literally could not reach him. He repeatedly failed to complete assignments and wanted pay without working, and that cost me money in which we paid him for doing nothing twice! I made numerous attempts to beg him to work. He refused. This guy did nothing for us and we beg him to prove anything he says and verify same.

My concluding response to all complaints including case#2C2B-ED7% and 112C-3F9%
As you recently reported and in all our time we have three complaints of a tremendous number of transactions and from all the same people who are in communication with one another and who all we're terminated for serious reasons and violations. They have made scores of false claims and allegations. The damage from their actions is irreparable, hard to comprehend and it continues. They continue to misunderstand our verbal and written materials/agreements to the point it's so alarming, we've asked them multiple times to email or fax anything signed reference copies and they have flat refused to do so. Thank you. Mrs. Shuler (or the appropriate party), please respond to this email notification via email and a copy will be sent to the Council of BBB in VA.

Impact Enterprise Corporation Appeal
Date: 02.10.2008
Revocation of membership privileges and complaint appeal

I, Richard Steinberg, do hereby appeal not only the revocation of my membership privileges but I want the complaints made by John and Janna McCann, Chuck and Erica Sorell-McCann and Nate Sands completely removed from my report.
In investigating this matter it should be noted you have my responses to their complaints and I have saved all emails between the BBB, and all parties involved. In fact, I have over 300 emails saved from the McCann's; who initiated this entire smear campaign and threatened to do so months prior to their first fraudulent complaint. The BBB was advised this.
I will keep this simple as advised by my attorney. My company is over four years old and had been planned for years prior to incorporation. To date we had one single complaint which we resolved 100% and the McCann's smear campaign. One complaint in four years and resolved 100%! The McCann's made their complaint, made a complaint for their children and contacted Nate Sands and urged him to make a complaint only after they slandered my name and Impact; defamed me, committed libel, intentional business interference and the damages exceed $1.6M to date. This figure is anticipated to be a fraction of the damages that will result over the next 14 months.
They scared Nate Sands to death, advised him and they did this in writing too, that me and my company defrauded 5000 people or more out of money, was involved with credit card scams, that I was going to jail for sure and other horrible things. We hired one firm to research things they had put in writing on the internet which proved my allegations of slander, libel, etc. and we now have the evidence and proof of short-term damages to my company in hand. This type of litigation is often times hard to prove be advised. The damages continue and litigation is certain but as you know, these things take time.
Facts-

1. Upon notice of the McCann's complaint we advised the BBB to be very careful with them, that we had tremendous documentation of their erratic behavior to include physical, direct, real and other evidence refuting all of their accusations, we had them reversing themselves not a few times but weekly and the fact that they threatened us in many ways to include the following:

A. Hurting me
B. Ruining my life
C. Ruining my business
D. Interfering with an international adoption I have been involved with for over 3 yrs
E. Posting fraudulent complaints on websites like scam.com, ripoffreport.com and others.
F. etc.
We provided ways to verify our position, provided documentation and offered to provide the BBB with emails with their threats. Emails saved within an online email system, not a print out.


2. After responding to the BBB I even called and upon my call I was immediately treated by the BBB as though I was some type of criminal. Obviously the McCann's contacted them. I was asked what I was doing; I was told that the BBB felt as though there were many victims out there, asked me invasive questions having nothing to do with the complaints, and so forth. We responded to the BBB upon notice and offered details and solid physical proof the complaints were in fact fraudulent, slanderous and very disturbing but untrue in every way.
3. There hasn't been one single complaint since the McCann's and note the time frame they came in, all on top of each other.
4. The McCann's called the FTC, the IRS, law enforcement, state fraud investigators, attorneys and pretty much anyone you can think of prior to contacting the BBB. We provided all documentation to all parties that contacted us and to date we have zero issues. As I stated, they threatened to do this months prior to contacting you. As of this day again, neither me nor my company has one single issue or action. They also tried playing the
5. The BBB said we had to by law use their arbitrators. Our attorneys said we should use the national system that is outlined in our agreement and the agreement they gave the BBB (even though that wasn't the real agreement it was all they had in writing but failed to show anyone the other ones). We contacted the McCann's and offered this solution. THEY REFUSED! We have this in writing too.
6. We attempted to settle with the McCann's over 10 times. No results.
7. We have legally recorded conversations where it is easily proven they lied over a dozen times about me and my company and what they told you.
8. We wanted to record a conversation with the BBB president, Central Florida and with her consent where we intended to play the recording of the McCann's and provide other simple evidence but were told absolutely not'.
9. We urged the BBB to investigate the IP address the McCann's used for their second fraudulent complaint coming under the name Chuck and Erica Sorrel. This is their children and they wrote the complaint. We inquired to the BBB two times on the status and have heard nothing to date.
We saved these emails too.

10. We asked the BBB to provide us screen shots on our online report as it changed numerous times within a super short time frame causing damage as we relied on our good reputation. Nothing to date.


In closing, review my responses made upon knowledge of the complaints. I personally have saved consumers tens of millions of dollars from companies and this is documented with the FTC and other parties/people. I urged you guys to be careful with this one and the treatment received I feel is unacceptable.

The McCann's ruined my name, my company name and have cost me more money than anyone yet knows including me. I have some that say they went to the BBB report and saw different things over the course of one week and that's why they didn't move forward with us and others that read the McCann's other slander and libel and flat out told us that was the reason. I asked if they would testify to that and they agreed. We spent seven years perfecting systems and models and proving date and other things. We had a core nucleus in place. We had just gone live and strong weeks prior to the complaints and in that same time on many test markets, systems, tracking, and the McCann's smeared us all over the internet at that time. I was also setting up a non-profit that was killed to date as that is what I wanted to do full time in two years.

As a company that relies on the internet you can't imagine the damages. I closed down an office opened in late October because of this, let people go, contractors, and was forced to kill many projects and service providers as a direct result of the McCann's. All of these things I can and will prove.

I want my BBB reinstated; I want my report to show only one resolved complaint and no trace of anything else save legitimate issues. The McCann's I want off, Nate Sands (who we quoted the contract and proved him wrong numerous times in two seconds, and the Sorel's complaint which is really the McCann's. If you can't do this and reviewing all our responses, not just this one, then I want my report, name, company name completely removed from the BBB website and my money returned.

Still willing to provide emails and recorded proof but I want it recorded that we provided it to you as we are seeking damages from the McCann's for slander, libel, intentional business interference, and violations of confidentiality. You already have the other information we sent you. On a last note you should know that I was a highly decorated US Marine who volunteered during the first buildup of Iraq (military police), US Customs, worked in law enforcement for over six years, have saved consumers and companies literally over $90M, worked directly with the Secret Service when I identified a subject that turned out to have defrauded tens of millions from people and banks and we caught him engaging in this enterprise after being released from prison, and my history goes on to include donating over $100k to non-profits and military personnel in services, advice, cash and in kind and that's a fact. I spend my own money traveling to Walter Reed and feeding our troops and visiting their families and those who take care of them all. That's why this whole even has been like a slap in my face.

Rick Steinberg
407.760.8279
140 Dunwoody dr
Athens, GA 30605
=========================

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
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#6 REBUTTAL Individual responds

Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

AUTHOR: Damage Done - (U.S.A.)

To all...

Ronald McCann, Janna McCann and Kathy Crynock are simply scary people. Our programmers or one I should say... and issues therein, well, programmers, they're a nickel a dozen and overseas a peny for 50. We have one issue with one... so what. Not the issue here but this is...

Isn't funny... The BBB if you search them on www.ripoffreport.com have what, 1,010 complaints? Central Florida BBB has complaints left and right... Impact Enterprise Corporation has a .005% complaint history... Fact!

We won't get into the yada, yada but rather, let's keep the facts simple...

In almost five years we have what, zero complaints save one which was resolved 100% according to the Central Florida BBB and Kathy Crynock. This is out of literally thousands of consults, transactions, meetings, dealings, and so forth. We have done more philanthropy work for free than probably 95% of all companies out there and we plan to continue this course of action as we believe but... I personally spent my money, time and visted our injured troops and Walter Reed, the people, nurses and doctors that treat them and their families...

So the one party complaining and the people who posted this complaint, who we know, Ronald McCann and Janna McCann, who owe us over $370k, over several million in damages, violated a serious confidientiallity agreement, admitted to the violation and etc... They slandered us with the BBB who bought it, on sites, Internet postings, so forth... and what, they make simple unqualified comments like, keep your wallet, they'll take your money, etc. and stupid, slanderous, libel, tortious interference, intentional interference statements, actions etc... and the BBB who are simply scary idiots and worse, they kill the mission they claim they represent???

Jeessh...

Let's investigate...

Do a search of our company on the BBB...

Then note the following but know we have legally obtained taped recordings, email communications, physical evidence, circumstantial evidence and so forth:


Subject: legal legal ([email protected]) 05/19/2008 3:12 pm legal


From: Rick Steinberg (Add as Preferred Sender)

Date: Mon, May 19, 2008 3:12 pm
To: Kathy Crynock
Cc: Rick Steinberg


kathy,

pls email me or mail me all policies and procedures and membership policies and procedures. You have my email. If by mail, mail to:

rick steinberg
140 dunwoody dr
athens, ga 30605

Rick Stienberg

Main 1.407.760.8279
Fax 1.800.878.6704

they did not respond...

Rick Steinberg (Add as Preferred Sender)

Date: Wed, Apr 23, 2008 10:26 am
To: [email protected]

so for the record... i have an email from the party who made horrific allegations to you / the BBB where they wrote they refused arbitration even though i offered. that was the basis of my suspension/termination right?

i have a legally taped conversation from someone in the inner cirlcle that assures the complaints are false...

but you don't care huh? i offered to provide this documentation and materials but you never requested them but rather, had some appeal committe investigate anyway without the facts? did you forward all the new information to the board as I requested?

i am truly in shock! see you in court but it won't go that far...
you'll settle prior. and by the way, what were your findings on the IP address issue that I requested numerous times???


From: Kathy Crynock [mailto:[email protected]]
Sent: Wednesday, April 23, 2008 8:59 AM
To: Judy Pepper
Subject: Fw: i demand to know who you report to.



----- Original Message -----
From: Rick Steinberg
To: Kathy Crynock
Sent: Tuesday, April 22, 2008 6:05 PM
Subject: i demand to know who you report to.


kathy,

I demand to know who you report to and provide all contact information in addition to the attorney who will oversee this litigation. Just gettn started be assured. My attorney advised me I have to exhaust every effort prior to dropping damages. Also, as previously requested, provide all contact or info regarding the 'board' who reviewed my case. This is far from over Kathy.

Be assured.
rick steinberg


no answer...

Subject: Update on Impact Enterprise Corporation

From: Rick Steinberg
(Add as Preferred Sender)


Date: Fri, Feb 22, 2008 10:12 am
To: Kathy Crynock

Cc: Kathy Crynock

Bcc: "Heather Shuler" , "Heather Shuler" ,


BBB Central Florida,

I just wanted to update you on some things you should find interesting... Firstly, you recalled I begged and pleaded with you to take caution in dealing with these people and not only did you not listen, you treated me as some type of criminal, you acted completely biased and you had my report page read ten different things from one day to the next for a long time. I begged you guys to consider that we had zero complaints; all these came from not three parties, but two and in the end, one conspiracy to slander, commit libel, defamation, intentional business interference and so forth. My name and my company name has been ruined since November and it may take six months to more than a year to clear it with our new physical and legally recorded tape recording which disproves all allegations.

All this after I told you my extensive career in law enforcement and how I could prove with ease that I personally and my company have saved consumers not a few hundred thousand dollars, but tens of millions of dollars. And I begged you not to post complaints showing we had three UNRESOLVED complaints when we were working towards a solution in dealing with these horrific and fraudulent allegations yet you did nothing. These actions, the McCanns and those three complaints in question have cost now to date, millions of dollars. We rely on the Internet and after all this, jobs lost, offices closed, relationships gone, deals gone, projects in development gone, funds to non-profits gone and the list goes on. The stress, years of 12-18 hr days, emotional damages, and loss of all income till last week, damage to more than you know...

I have appealed the suspension and decision in the proper time. I have as I said, a legally recorded, 40+ min. conversation with a key witness who not only provides direct evidence of the fact these complaints were fraudulent and without merit, but a vicious and intentional smear campaign. They are also providing other evidence as there will be a civil suit but as we all know, that takes time.

Please forward this to your appeals department or provide the email and contact and I will send it certified. I am happy to allow you all to hear this tape and you will be shocked. The party in question will be revealed and knows both Nate Sands and the McCanns and their families. It should be noted she contacted us as she felt 'so guilty' over what they all did. I also hired a firm who did an investigation into the people I warned you about. We will be glad to provide you with the slander, libel and other evidence where they make claims that are again, the only word is horrific.

I will once again attempt to plead with you. I want my membership reinstated, credit for the months since November, and on my record, a brief explanation and/or apology for these events from the BBB. I will see if I can't re-open an office in Orlando and GA but my company will remain based in central Florida. I truly hope we can get this resolved now, my relationship with the BBB. The other things I know will be resolved with litigation.

A true victim,

Richard Steinberg
President
IEC
[email protected]

IEC Operations
Main 1.407.760.8279
Special Contact 1.757.232.7322
Fax 1.800.878.6704


BBB Response and Counter BBB Action-
ID-184916778, case#2C2B-ED7% and 112C-3F9% Ref: Charles S. Sorrell, Nate Sands, and Rebuttal to the McCann's
Date: December 01, 2007
To the Director of the Central Florida BBB-
I have recently received three complaints reported to the BBB within days. Two complaints are reported by different family members all dealing with one single business agreement easily proven. Upon receiving email notification of the first complaint, I immediately forwarded the necessary documentation to the BBB hoping to resolve this issue promptly, addressing each complaint issue within the complaint and within one hour of receiving the complaint via email and we then resent the response days after for checks and balances. Furthermore I personally contacted the partners and attempted to engage them to resolve this issue where all parties would feel comfortable numerous times. They were not interested in any sort of negotiation other than to hurt me, ruin my business, ruin my life and so forth if we did not do things exactly their way. Instead they continue to engage in hurting my business by slander, libel, intentional business interference and the list does go on and is disturbing to say the least. The subsequent reports where not forwarded to me via email per usual and therefore I had no opportunity to respond in a timely manner.

We're fighting this religiously and want these untrue allegations off our report yesterday. It is important to note that all the complainant's were terminated for severe violations to their verbal agreements and/or written agreements. They are all in communication with each other and have no interest in the repeated attempts to satisfy them in which for all, have been offered countless solutions. We have one offering even legally recorded and documented. Until this time my four year company has had zero complaints save one resolved 100%. I consider these repeated complaints harassing as I have tried to satisfy all parties involved offering 1:1 training, inclusion in other programs, settlement, legal, financial payments, etc. It is also important to note that the McCann's involved and have tried to involve lawyers in whom we again, responded timely and with precision.

In regards to case 112C-3F9% (Nate Sands): this is particularly disturbing to me not as a business man but as a human being. This gentleman contacted me while after leaving the Marine Corps. As a fellow Marine, being meritoriouusly promoted and receiving truly high awards, masts, recognition, crucial positions, and other mention, we quickly became friends. On several occasions I advised him to carefully consider the amount he wanted to invest because I was not offering a get rich quick opportunity and in fact it would take several hard months of work before he would reap benefits. He stayed with my wife and me in our home while I personally showed him different projects I was involved in, and gave him 1:1 time for two days, training, and consultation, simple materials, assignments, advice and allow him to observe me at work and about. This is after we had numerous hours spent on the phone for weeks prior. He was told to assure himself of his personal financial matters for at least 7 months and do nothing if he wasn't truly ready to be in business in a partnership oriented relationship. He also was in fact late on all his payments to us. He was told to assure his funds over five times till the end of this year. He was told he would be cross trained and need to make 50-100 calls a day in training.
He states he was to be a partner in my company. From his agreement-
[NS] agrees that they have no ownership rights in [IEC] nor is [NS] a partner of [IEC]
Sands goes on to state he will be made aware and we never disclosed of revenues for C2 Direct and Police Reports. He was made aware. $00.00 and to date from his agreement. He was welcome to audit us as is in his contract and never made one request or action.

He was trained and trained well. He worked it for less than a day and tried to change the system five times. Other people worked the exact systems and met with staggering results. I continually had to track down his whereabouts as he would disappear without notice or contact information. He refused to work or complete this goes on until suddenly he tells us he needs us to give him his money back and he is, taking a job in New Mexico and that's that". We agree to give him his money back per the contract, work an exit strategy and so forth. He didn't want that. He refused this. I said then work the business for 30 days hard and if you're not happy then we'll refund all your money and we put him on another project that we had recently developed. He said he would for sure this time. This was just before the last holiday. He made no other mention. And then he fails to work and we receive his complaint. Then he violated his agreement, tried getting into my confidential information, shared confidential information and even contacted networks, discrediting me as he does in his complaint, among other things. His actions have contributed to damage, significant financial loses already incurred, and the results of his actions won't be completely known for months.
And before he did anything and prior to the above, My wife and I evidently made such an impression on him that after finding out we were in the process of adopting, he asked if we would be interested in adopting the baby he and his girlfriend were expecting!!! Regrettably, he lacked the work ethic that is necessary and was explained to him. There were weeks at a time were I literally could not reach him. He repeatedly failed to complete assignments and wanted pay without working, and that cost me money in which we paid him for doing nothing twice! I made numerous attempts to beg him to work. He refused. This guy did nothing for us and we beg him to prove anything he says and verify same.

My concluding response to all complaints including case#2C2B-ED7% and 112C-3F9%
As you recently reported and in all our time we have three complaints of a tremendous number of transactions and from all the same people who are in communication with one another and who all we're terminated for serious reasons and violations. They have made scores of false claims and allegations. The damage from their actions is irreparable, hard to comprehend and it continues. They continue to misunderstand our verbal and written materials/agreements to the point it's so alarming, we've asked them multiple times to email or fax anything signed reference copies and they have flat refused to do so. Thank you. Mrs. Shuler (or the appropriate party), please respond to this email notification via email and a copy will be sent to the Council of BBB in VA.

Impact Enterprise Corporation Appeal
Date: 02.10.2008
Revocation of membership privileges and complaint appeal

I, Richard Steinberg, do hereby appeal not only the revocation of my membership privileges but I want the complaints made by John and Janna McCann, Chuck and Erica Sorell-McCann and Nate Sands completely removed from my report.
In investigating this matter it should be noted you have my responses to their complaints and I have saved all emails between the BBB, and all parties involved. In fact, I have over 300 emails saved from the McCann's; who initiated this entire smear campaign and threatened to do so months prior to their first fraudulent complaint. The BBB was advised this.
I will keep this simple as advised by my attorney. My company is over four years old and had been planned for years prior to incorporation. To date we had one single complaint which we resolved 100% and the McCann's smear campaign. One complaint in four years and resolved 100%! The McCann's made their complaint, made a complaint for their children and contacted Nate Sands and urged him to make a complaint only after they slandered my name and Impact; defamed me, committed libel, intentional business interference and the damages exceed $1.6M to date. This figure is anticipated to be a fraction of the damages that will result over the next 14 months.
They scared Nate Sands to death, advised him and they did this in writing too, that me and my company defrauded 5000 people or more out of money, was involved with credit card scams, that I was going to jail for sure and other horrible things. We hired one firm to research things they had put in writing on the internet which proved my allegations of slander, libel, etc. and we now have the evidence and proof of short-term damages to my company in hand. This type of litigation is often times hard to prove be advised. The damages continue and litigation is certain but as you know, these things take time.
Facts-

1. Upon notice of the McCann's complaint we advised the BBB to be very careful with them, that we had tremendous documentation of their erratic behavior to include physical, direct, real and other evidence refuting all of their accusations, we had them reversing themselves not a few times but weekly and the fact that they threatened us in many ways to include the following:

A. Hurting me
B. Ruining my life
C. Ruining my business
D. Interfering with an international adoption I have been involved with for over 3 yrs
E. Posting fraudulent complaints on websites like scam.com, ripoffreport.com and others.
F. etc.
We provided ways to verify our position, provided documentation and offered to provide the BBB with emails with their threats. Emails saved within an online email system, not a print out.


2. After responding to the BBB I even called and upon my call I was immediately treated by the BBB as though I was some type of criminal. Obviously the McCann's contacted them. I was asked what I was doing; I was told that the BBB felt as though there were many victims out there, asked me invasive questions having nothing to do with the complaints, and so forth. We responded to the BBB upon notice and offered details and solid physical proof the complaints were in fact fraudulent, slanderous and very disturbing but untrue in every way.
3. There hasn't been one single complaint since the McCann's and note the time frame they came in, all on top of each other.
4. The McCann's called the FTC, the IRS, law enforcement, state fraud investigators, attorneys and pretty much anyone you can think of prior to contacting the BBB. We provided all documentation to all parties that contacted us and to date we have zero issues. As I stated, they threatened to do this months prior to contacting you. As of this day again, neither me nor my company has one single issue or action. They also tried playing the
5. The BBB said we had to by law use their arbitrators. Our attorneys said we should use the national system that is outlined in our agreement and the agreement they gave the BBB (even though that wasn't the real agreement it was all they had in writing but failed to show anyone the other ones). We contacted the McCann's and offered this solution. THEY REFUSED! We have this in writing too.
6. We attempted to settle with the McCann's over 10 times. No results.
7. We have legally recorded conversations where it is easily proven they lied over a dozen times about me and my company and what they told you.
8. We wanted to record a conversation with the BBB president, Central Florida and with her consent where we intended to play the recording of the McCann's and provide other simple evidence but were told absolutely not'.
9. We urged the BBB to investigate the IP address the McCann's used for their second fraudulent complaint coming under the name Chuck and Erica Sorrel. This is their children and they wrote the complaint. We inquired to the BBB two times on the status and have heard nothing to date.
We saved these emails too.

10. We asked the BBB to provide us screen shots on our online report as it changed numerous times within a super short time frame causing damage as we relied on our good reputation. Nothing to date.


In closing, review my responses made upon knowledge of the complaints. I personally have saved consumers tens of millions of dollars from companies and this is documented with the FTC and other parties/people. I urged you guys to be careful with this one and the treatment received I feel is unacceptable.

The McCann's ruined my name, my company name and have cost me more money than anyone yet knows including me. I have some that say they went to the BBB report and saw different things over the course of one week and that's why they didn't move forward with us and others that read the McCann's other slander and libel and flat out told us that was the reason. I asked if they would testify to that and they agreed. We spent seven years perfecting systems and models and proving date and other things. We had a core nucleus in place. We had just gone live and strong weeks prior to the complaints and in that same time on many test markets, systems, tracking, and the McCann's smeared us all over the internet at that time. I was also setting up a non-profit that was killed to date as that is what I wanted to do full time in two years.

As a company that relies on the internet you can't imagine the damages. I closed down an office opened in late October because of this, let people go, contractors, and was forced to kill many projects and service providers as a direct result of the McCann's. All of these things I can and will prove.

I want my BBB reinstated; I want my report to show only one resolved complaint and no trace of anything else save legitimate issues. The McCann's I want off, Nate Sands (who we quoted the contract and proved him wrong numerous times in two seconds, and the Sorel's complaint which is really the McCann's. If you can't do this and reviewing all our responses, not just this one, then I want my report, name, company name completely removed from the BBB website and my money returned.

Still willing to provide emails and recorded proof but I want it recorded that we provided it to you as we are seeking damages from the McCann's for slander, libel, intentional business interference, and violations of confidentiality. You already have the other information we sent you. On a last note you should know that I was a highly decorated US Marine who volunteered during the first buildup of Iraq (military police), US Customs, worked in law enforcement for over six years, have saved consumers and companies literally over $90M, worked directly with the Secret Service when I identified a subject that turned out to have defrauded tens of millions from people and banks and we caught him engaging in this enterprise after being released from prison, and my history goes on to include donating over $100k to non-profits and military personnel in services, advice, cash and in kind and that's a fact. I spend my own money traveling to Walter Reed and feeding our troops and visiting their families and those who take care of them all. That's why this whole even has been like a slap in my face.

Rick Steinberg
407.760.8279
140 Dunwoody dr
Athens, GA 30605
=========================

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
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#7 REBUTTAL Individual responds

Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

AUTHOR: Damage Done - (U.S.A.)

To all...

Ronald McCann, Janna McCann and Kathy Crynock are simply scary people. Our programmers or one I should say... and issues therein, well, programmers, they're a nickel a dozen and overseas a peny for 50. We have one issue with one... so what. Not the issue here but this is...

Isn't funny... The BBB if you search them on www.ripoffreport.com have what, 1,010 complaints? Central Florida BBB has complaints left and right... Impact Enterprise Corporation has a .005% complaint history... Fact!

We won't get into the yada, yada but rather, let's keep the facts simple...

In almost five years we have what, zero complaints save one which was resolved 100% according to the Central Florida BBB and Kathy Crynock. This is out of literally thousands of consults, transactions, meetings, dealings, and so forth. We have done more philanthropy work for free than probably 95% of all companies out there and we plan to continue this course of action as we believe but... I personally spent my money, time and visted our injured troops and Walter Reed, the people, nurses and doctors that treat them and their families...

So the one party complaining and the people who posted this complaint, who we know, Ronald McCann and Janna McCann, who owe us over $370k, over several million in damages, violated a serious confidientiallity agreement, admitted to the violation and etc... They slandered us with the BBB who bought it, on sites, Internet postings, so forth... and what, they make simple unqualified comments like, keep your wallet, they'll take your money, etc. and stupid, slanderous, libel, tortious interference, intentional interference statements, actions etc... and the BBB who are simply scary idiots and worse, they kill the mission they claim they represent???

Jeessh...

Let's investigate...

Do a search of our company on the BBB...

Then note the following but know we have legally obtained taped recordings, email communications, physical evidence, circumstantial evidence and so forth:


Subject: legal legal ([email protected]) 05/19/2008 3:12 pm legal


From: Rick Steinberg (Add as Preferred Sender)

Date: Mon, May 19, 2008 3:12 pm
To: Kathy Crynock
Cc: Rick Steinberg


kathy,

pls email me or mail me all policies and procedures and membership policies and procedures. You have my email. If by mail, mail to:

rick steinberg
140 dunwoody dr
athens, ga 30605

Rick Stienberg

Main 1.407.760.8279
Fax 1.800.878.6704

they did not respond...

Rick Steinberg (Add as Preferred Sender)

Date: Wed, Apr 23, 2008 10:26 am
To: [email protected]

so for the record... i have an email from the party who made horrific allegations to you / the BBB where they wrote they refused arbitration even though i offered. that was the basis of my suspension/termination right?

i have a legally taped conversation from someone in the inner cirlcle that assures the complaints are false...

but you don't care huh? i offered to provide this documentation and materials but you never requested them but rather, had some appeal committe investigate anyway without the facts? did you forward all the new information to the board as I requested?

i am truly in shock! see you in court but it won't go that far...
you'll settle prior. and by the way, what were your findings on the IP address issue that I requested numerous times???


From: Kathy Crynock [mailto:[email protected]]
Sent: Wednesday, April 23, 2008 8:59 AM
To: Judy Pepper
Subject: Fw: i demand to know who you report to.



----- Original Message -----
From: Rick Steinberg
To: Kathy Crynock
Sent: Tuesday, April 22, 2008 6:05 PM
Subject: i demand to know who you report to.


kathy,

I demand to know who you report to and provide all contact information in addition to the attorney who will oversee this litigation. Just gettn started be assured. My attorney advised me I have to exhaust every effort prior to dropping damages. Also, as previously requested, provide all contact or info regarding the 'board' who reviewed my case. This is far from over Kathy.

Be assured.
rick steinberg


no answer...

Subject: Update on Impact Enterprise Corporation

From: Rick Steinberg
(Add as Preferred Sender)


Date: Fri, Feb 22, 2008 10:12 am
To: Kathy Crynock

Cc: Kathy Crynock

Bcc: "Heather Shuler" , "Heather Shuler" ,


BBB Central Florida,

I just wanted to update you on some things you should find interesting... Firstly, you recalled I begged and pleaded with you to take caution in dealing with these people and not only did you not listen, you treated me as some type of criminal, you acted completely biased and you had my report page read ten different things from one day to the next for a long time. I begged you guys to consider that we had zero complaints; all these came from not three parties, but two and in the end, one conspiracy to slander, commit libel, defamation, intentional business interference and so forth. My name and my company name has been ruined since November and it may take six months to more than a year to clear it with our new physical and legally recorded tape recording which disproves all allegations.

All this after I told you my extensive career in law enforcement and how I could prove with ease that I personally and my company have saved consumers not a few hundred thousand dollars, but tens of millions of dollars. And I begged you not to post complaints showing we had three UNRESOLVED complaints when we were working towards a solution in dealing with these horrific and fraudulent allegations yet you did nothing. These actions, the McCanns and those three complaints in question have cost now to date, millions of dollars. We rely on the Internet and after all this, jobs lost, offices closed, relationships gone, deals gone, projects in development gone, funds to non-profits gone and the list goes on. The stress, years of 12-18 hr days, emotional damages, and loss of all income till last week, damage to more than you know...

I have appealed the suspension and decision in the proper time. I have as I said, a legally recorded, 40+ min. conversation with a key witness who not only provides direct evidence of the fact these complaints were fraudulent and without merit, but a vicious and intentional smear campaign. They are also providing other evidence as there will be a civil suit but as we all know, that takes time.

Please forward this to your appeals department or provide the email and contact and I will send it certified. I am happy to allow you all to hear this tape and you will be shocked. The party in question will be revealed and knows both Nate Sands and the McCanns and their families. It should be noted she contacted us as she felt 'so guilty' over what they all did. I also hired a firm who did an investigation into the people I warned you about. We will be glad to provide you with the slander, libel and other evidence where they make claims that are again, the only word is horrific.

I will once again attempt to plead with you. I want my membership reinstated, credit for the months since November, and on my record, a brief explanation and/or apology for these events from the BBB. I will see if I can't re-open an office in Orlando and GA but my company will remain based in central Florida. I truly hope we can get this resolved now, my relationship with the BBB. The other things I know will be resolved with litigation.

A true victim,

Richard Steinberg
President
IEC
[email protected]

IEC Operations
Main 1.407.760.8279
Special Contact 1.757.232.7322
Fax 1.800.878.6704


BBB Response and Counter BBB Action-
ID-184916778, case#2C2B-ED7% and 112C-3F9% Ref: Charles S. Sorrell, Nate Sands, and Rebuttal to the McCann's
Date: December 01, 2007
To the Director of the Central Florida BBB-
I have recently received three complaints reported to the BBB within days. Two complaints are reported by different family members all dealing with one single business agreement easily proven. Upon receiving email notification of the first complaint, I immediately forwarded the necessary documentation to the BBB hoping to resolve this issue promptly, addressing each complaint issue within the complaint and within one hour of receiving the complaint via email and we then resent the response days after for checks and balances. Furthermore I personally contacted the partners and attempted to engage them to resolve this issue where all parties would feel comfortable numerous times. They were not interested in any sort of negotiation other than to hurt me, ruin my business, ruin my life and so forth if we did not do things exactly their way. Instead they continue to engage in hurting my business by slander, libel, intentional business interference and the list does go on and is disturbing to say the least. The subsequent reports where not forwarded to me via email per usual and therefore I had no opportunity to respond in a timely manner.

We're fighting this religiously and want these untrue allegations off our report yesterday. It is important to note that all the complainant's were terminated for severe violations to their verbal agreements and/or written agreements. They are all in communication with each other and have no interest in the repeated attempts to satisfy them in which for all, have been offered countless solutions. We have one offering even legally recorded and documented. Until this time my four year company has had zero complaints save one resolved 100%. I consider these repeated complaints harassing as I have tried to satisfy all parties involved offering 1:1 training, inclusion in other programs, settlement, legal, financial payments, etc. It is also important to note that the McCann's involved and have tried to involve lawyers in whom we again, responded timely and with precision.

In regards to case 112C-3F9% (Nate Sands): this is particularly disturbing to me not as a business man but as a human being. This gentleman contacted me while after leaving the Marine Corps. As a fellow Marine, being meritoriouusly promoted and receiving truly high awards, masts, recognition, crucial positions, and other mention, we quickly became friends. On several occasions I advised him to carefully consider the amount he wanted to invest because I was not offering a get rich quick opportunity and in fact it would take several hard months of work before he would reap benefits. He stayed with my wife and me in our home while I personally showed him different projects I was involved in, and gave him 1:1 time for two days, training, and consultation, simple materials, assignments, advice and allow him to observe me at work and about. This is after we had numerous hours spent on the phone for weeks prior. He was told to assure himself of his personal financial matters for at least 7 months and do nothing if he wasn't truly ready to be in business in a partnership oriented relationship. He also was in fact late on all his payments to us. He was told to assure his funds over five times till the end of this year. He was told he would be cross trained and need to make 50-100 calls a day in training.
He states he was to be a partner in my company. From his agreement-
[NS] agrees that they have no ownership rights in [IEC] nor is [NS] a partner of [IEC]
Sands goes on to state he will be made aware and we never disclosed of revenues for C2 Direct and Police Reports. He was made aware. $00.00 and to date from his agreement. He was welcome to audit us as is in his contract and never made one request or action.

He was trained and trained well. He worked it for less than a day and tried to change the system five times. Other people worked the exact systems and met with staggering results. I continually had to track down his whereabouts as he would disappear without notice or contact information. He refused to work or complete this goes on until suddenly he tells us he needs us to give him his money back and he is, taking a job in New Mexico and that's that". We agree to give him his money back per the contract, work an exit strategy and so forth. He didn't want that. He refused this. I said then work the business for 30 days hard and if you're not happy then we'll refund all your money and we put him on another project that we had recently developed. He said he would for sure this time. This was just before the last holiday. He made no other mention. And then he fails to work and we receive his complaint. Then he violated his agreement, tried getting into my confidential information, shared confidential information and even contacted networks, discrediting me as he does in his complaint, among other things. His actions have contributed to damage, significant financial loses already incurred, and the results of his actions won't be completely known for months.
And before he did anything and prior to the above, My wife and I evidently made such an impression on him that after finding out we were in the process of adopting, he asked if we would be interested in adopting the baby he and his girlfriend were expecting!!! Regrettably, he lacked the work ethic that is necessary and was explained to him. There were weeks at a time were I literally could not reach him. He repeatedly failed to complete assignments and wanted pay without working, and that cost me money in which we paid him for doing nothing twice! I made numerous attempts to beg him to work. He refused. This guy did nothing for us and we beg him to prove anything he says and verify same.

My concluding response to all complaints including case#2C2B-ED7% and 112C-3F9%
As you recently reported and in all our time we have three complaints of a tremendous number of transactions and from all the same people who are in communication with one another and who all we're terminated for serious reasons and violations. They have made scores of false claims and allegations. The damage from their actions is irreparable, hard to comprehend and it continues. They continue to misunderstand our verbal and written materials/agreements to the point it's so alarming, we've asked them multiple times to email or fax anything signed reference copies and they have flat refused to do so. Thank you. Mrs. Shuler (or the appropriate party), please respond to this email notification via email and a copy will be sent to the Council of BBB in VA.

Impact Enterprise Corporation Appeal
Date: 02.10.2008
Revocation of membership privileges and complaint appeal

I, Richard Steinberg, do hereby appeal not only the revocation of my membership privileges but I want the complaints made by John and Janna McCann, Chuck and Erica Sorell-McCann and Nate Sands completely removed from my report.
In investigating this matter it should be noted you have my responses to their complaints and I have saved all emails between the BBB, and all parties involved. In fact, I have over 300 emails saved from the McCann's; who initiated this entire smear campaign and threatened to do so months prior to their first fraudulent complaint. The BBB was advised this.
I will keep this simple as advised by my attorney. My company is over four years old and had been planned for years prior to incorporation. To date we had one single complaint which we resolved 100% and the McCann's smear campaign. One complaint in four years and resolved 100%! The McCann's made their complaint, made a complaint for their children and contacted Nate Sands and urged him to make a complaint only after they slandered my name and Impact; defamed me, committed libel, intentional business interference and the damages exceed $1.6M to date. This figure is anticipated to be a fraction of the damages that will result over the next 14 months.
They scared Nate Sands to death, advised him and they did this in writing too, that me and my company defrauded 5000 people or more out of money, was involved with credit card scams, that I was going to jail for sure and other horrible things. We hired one firm to research things they had put in writing on the internet which proved my allegations of slander, libel, etc. and we now have the evidence and proof of short-term damages to my company in hand. This type of litigation is often times hard to prove be advised. The damages continue and litigation is certain but as you know, these things take time.
Facts-

1. Upon notice of the McCann's complaint we advised the BBB to be very careful with them, that we had tremendous documentation of their erratic behavior to include physical, direct, real and other evidence refuting all of their accusations, we had them reversing themselves not a few times but weekly and the fact that they threatened us in many ways to include the following:

A. Hurting me
B. Ruining my life
C. Ruining my business
D. Interfering with an international adoption I have been involved with for over 3 yrs
E. Posting fraudulent complaints on websites like scam.com, ripoffreport.com and others.
F. etc.
We provided ways to verify our position, provided documentation and offered to provide the BBB with emails with their threats. Emails saved within an online email system, not a print out.


2. After responding to the BBB I even called and upon my call I was immediately treated by the BBB as though I was some type of criminal. Obviously the McCann's contacted them. I was asked what I was doing; I was told that the BBB felt as though there were many victims out there, asked me invasive questions having nothing to do with the complaints, and so forth. We responded to the BBB upon notice and offered details and solid physical proof the complaints were in fact fraudulent, slanderous and very disturbing but untrue in every way.
3. There hasn't been one single complaint since the McCann's and note the time frame they came in, all on top of each other.
4. The McCann's called the FTC, the IRS, law enforcement, state fraud investigators, attorneys and pretty much anyone you can think of prior to contacting the BBB. We provided all documentation to all parties that contacted us and to date we have zero issues. As I stated, they threatened to do this months prior to contacting you. As of this day again, neither me nor my company has one single issue or action. They also tried playing the
5. The BBB said we had to by law use their arbitrators. Our attorneys said we should use the national system that is outlined in our agreement and the agreement they gave the BBB (even though that wasn't the real agreement it was all they had in writing but failed to show anyone the other ones). We contacted the McCann's and offered this solution. THEY REFUSED! We have this in writing too.
6. We attempted to settle with the McCann's over 10 times. No results.
7. We have legally recorded conversations where it is easily proven they lied over a dozen times about me and my company and what they told you.
8. We wanted to record a conversation with the BBB president, Central Florida and with her consent where we intended to play the recording of the McCann's and provide other simple evidence but were told absolutely not'.
9. We urged the BBB to investigate the IP address the McCann's used for their second fraudulent complaint coming under the name Chuck and Erica Sorrel. This is their children and they wrote the complaint. We inquired to the BBB two times on the status and have heard nothing to date.
We saved these emails too.

10. We asked the BBB to provide us screen shots on our online report as it changed numerous times within a super short time frame causing damage as we relied on our good reputation. Nothing to date.


In closing, review my responses made upon knowledge of the complaints. I personally have saved consumers tens of millions of dollars from companies and this is documented with the FTC and other parties/people. I urged you guys to be careful with this one and the treatment received I feel is unacceptable.

The McCann's ruined my name, my company name and have cost me more money than anyone yet knows including me. I have some that say they went to the BBB report and saw different things over the course of one week and that's why they didn't move forward with us and others that read the McCann's other slander and libel and flat out told us that was the reason. I asked if they would testify to that and they agreed. We spent seven years perfecting systems and models and proving date and other things. We had a core nucleus in place. We had just gone live and strong weeks prior to the complaints and in that same time on many test markets, systems, tracking, and the McCann's smeared us all over the internet at that time. I was also setting up a non-profit that was killed to date as that is what I wanted to do full time in two years.

As a company that relies on the internet you can't imagine the damages. I closed down an office opened in late October because of this, let people go, contractors, and was forced to kill many projects and service providers as a direct result of the McCann's. All of these things I can and will prove.

I want my BBB reinstated; I want my report to show only one resolved complaint and no trace of anything else save legitimate issues. The McCann's I want off, Nate Sands (who we quoted the contract and proved him wrong numerous times in two seconds, and the Sorel's complaint which is really the McCann's. If you can't do this and reviewing all our responses, not just this one, then I want my report, name, company name completely removed from the BBB website and my money returned.

Still willing to provide emails and recorded proof but I want it recorded that we provided it to you as we are seeking damages from the McCann's for slander, libel, intentional business interference, and violations of confidentiality. You already have the other information we sent you. On a last note you should know that I was a highly decorated US Marine who volunteered during the first buildup of Iraq (military police), US Customs, worked in law enforcement for over six years, have saved consumers and companies literally over $90M, worked directly with the Secret Service when I identified a subject that turned out to have defrauded tens of millions from people and banks and we caught him engaging in this enterprise after being released from prison, and my history goes on to include donating over $100k to non-profits and military personnel in services, advice, cash and in kind and that's a fact. I spend my own money traveling to Walter Reed and feeding our troops and visiting their families and those who take care of them all. That's why this whole even has been like a slap in my face.

Rick Steinberg
407.760.8279
140 Dunwoody dr
Athens, GA 30605
=========================

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
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#8 REBUTTAL Individual responds

Kathy of the Central Florida BBB is a Liar. Kathy - Liar! Do a search on Ripoff Report on the BBB...

AUTHOR: Damage Done - (U.S.A.)

To all...

Ronald McCann, Janna McCann and Kathy Crynock are simply scary people. Our programmers or one I should say... and issues therein, well, programmers, they're a nickel a dozen and overseas a peny for 50. We have one issue with one... so what. Not the issue here but this is...

Isn't funny... The BBB if you search them on www.ripoffreport.com have what, 1,010 complaints? Central Florida BBB has complaints left and right... Impact Enterprise Corporation has a .005% complaint history... Fact!

We won't get into the yada, yada but rather, let's keep the facts simple...

In almost five years we have what, zero complaints save one which was resolved 100% according to the Central Florida BBB and Kathy Crynock. This is out of literally thousands of consults, transactions, meetings, dealings, and so forth. We have done more philanthropy work for free than probably 95% of all companies out there and we plan to continue this course of action as we believe but... I personally spent my money, time and visted our injured troops and Walter Reed, the people, nurses and doctors that treat them and their families...

So the one party complaining and the people who posted this complaint, who we know, Ronald McCann and Janna McCann, who owe us over $370k, over several million in damages, violated a serious confidientiallity agreement, admitted to the violation and etc... They slandered us with the BBB who bought it, on sites, Internet postings, so forth... and what, they make simple unqualified comments like, keep your wallet, they'll take your money, etc. and stupid, slanderous, libel, tortious interference, intentional interference statements, actions etc... and the BBB who are simply scary idiots and worse, they kill the mission they claim they represent???

Jeessh...

Let's investigate...

Do a search of our company on the BBB...

Then note the following but know we have legally obtained taped recordings, email communications, physical evidence, circumstantial evidence and so forth:


Subject: legal legal ([email protected]) 05/19/2008 3:12 pm legal


From: Rick Steinberg (Add as Preferred Sender)

Date: Mon, May 19, 2008 3:12 pm
To: Kathy Crynock
Cc: Rick Steinberg


kathy,

pls email me or mail me all policies and procedures and membership policies and procedures. You have my email. If by mail, mail to:

rick steinberg
140 dunwoody dr
athens, ga 30605

Rick Stienberg

Main 1.407.760.8279
Fax 1.800.878.6704

they did not respond...

Rick Steinberg (Add as Preferred Sender)

Date: Wed, Apr 23, 2008 10:26 am
To: [email protected]

so for the record... i have an email from the party who made horrific allegations to you / the BBB where they wrote they refused arbitration even though i offered. that was the basis of my suspension/termination right?

i have a legally taped conversation from someone in the inner cirlcle that assures the complaints are false...

but you don't care huh? i offered to provide this documentation and materials but you never requested them but rather, had some appeal committe investigate anyway without the facts? did you forward all the new information to the board as I requested?

i am truly in shock! see you in court but it won't go that far...
you'll settle prior. and by the way, what were your findings on the IP address issue that I requested numerous times???


From: Kathy Crynock [mailto:[email protected]]
Sent: Wednesday, April 23, 2008 8:59 AM
To: Judy Pepper
Subject: Fw: i demand to know who you report to.



----- Original Message -----
From: Rick Steinberg
To: Kathy Crynock
Sent: Tuesday, April 22, 2008 6:05 PM
Subject: i demand to know who you report to.


kathy,

I demand to know who you report to and provide all contact information in addition to the attorney who will oversee this litigation. Just gettn started be assured. My attorney advised me I have to exhaust every effort prior to dropping damages. Also, as previously requested, provide all contact or info regarding the 'board' who reviewed my case. This is far from over Kathy.

Be assured.
rick steinberg


no answer...

Subject: Update on Impact Enterprise Corporation

From: Rick Steinberg
(Add as Preferred Sender)


Date: Fri, Feb 22, 2008 10:12 am
To: Kathy Crynock

Cc: Kathy Crynock

Bcc: "Heather Shuler" , "Heather Shuler" ,


BBB Central Florida,

I just wanted to update you on some things you should find interesting... Firstly, you recalled I begged and pleaded with you to take caution in dealing with these people and not only did you not listen, you treated me as some type of criminal, you acted completely biased and you had my report page read ten different things from one day to the next for a long time. I begged you guys to consider that we had zero complaints; all these came from not three parties, but two and in the end, one conspiracy to slander, commit libel, defamation, intentional business interference and so forth. My name and my company name has been ruined since November and it may take six months to more than a year to clear it with our new physical and legally recorded tape recording which disproves all allegations.

All this after I told you my extensive career in law enforcement and how I could prove with ease that I personally and my company have saved consumers not a few hundred thousand dollars, but tens of millions of dollars. And I begged you not to post complaints showing we had three UNRESOLVED complaints when we were working towards a solution in dealing with these horrific and fraudulent allegations yet you did nothing. These actions, the McCanns and those three complaints in question have cost now to date, millions of dollars. We rely on the Internet and after all this, jobs lost, offices closed, relationships gone, deals gone, projects in development gone, funds to non-profits gone and the list goes on. The stress, years of 12-18 hr days, emotional damages, and loss of all income till last week, damage to more than you know...

I have appealed the suspension and decision in the proper time. I have as I said, a legally recorded, 40+ min. conversation with a key witness who not only provides direct evidence of the fact these complaints were fraudulent and without merit, but a vicious and intentional smear campaign. They are also providing other evidence as there will be a civil suit but as we all know, that takes time.

Please forward this to your appeals department or provide the email and contact and I will send it certified. I am happy to allow you all to hear this tape and you will be shocked. The party in question will be revealed and knows both Nate Sands and the McCanns and their families. It should be noted she contacted us as she felt 'so guilty' over what they all did. I also hired a firm who did an investigation into the people I warned you about. We will be glad to provide you with the slander, libel and other evidence where they make claims that are again, the only word is horrific.

I will once again attempt to plead with you. I want my membership reinstated, credit for the months since November, and on my record, a brief explanation and/or apology for these events from the BBB. I will see if I can't re-open an office in Orlando and GA but my company will remain based in central Florida. I truly hope we can get this resolved now, my relationship with the BBB. The other things I know will be resolved with litigation.

A true victim,

Richard Steinberg
President
IEC
[email protected]

IEC Operations
Main 1.407.760.8279
Special Contact 1.757.232.7322
Fax 1.800.878.6704


BBB Response and Counter BBB Action-
ID-184916778, case#2C2B-ED7% and 112C-3F9% Ref: Charles S. Sorrell, Nate Sands, and Rebuttal to the McCann's
Date: December 01, 2007
To the Director of the Central Florida BBB-
I have recently received three complaints reported to the BBB within days. Two complaints are reported by different family members all dealing with one single business agreement easily proven. Upon receiving email notification of the first complaint, I immediately forwarded the necessary documentation to the BBB hoping to resolve this issue promptly, addressing each complaint issue within the complaint and within one hour of receiving the complaint via email and we then resent the response days after for checks and balances. Furthermore I personally contacted the partners and attempted to engage them to resolve this issue where all parties would feel comfortable numerous times. They were not interested in any sort of negotiation other than to hurt me, ruin my business, ruin my life and so forth if we did not do things exactly their way. Instead they continue to engage in hurting my business by slander, libel, intentional business interference and the list does go on and is disturbing to say the least. The subsequent reports where not forwarded to me via email per usual and therefore I had no opportunity to respond in a timely manner.

We're fighting this religiously and want these untrue allegations off our report yesterday. It is important to note that all the complainant's were terminated for severe violations to their verbal agreements and/or written agreements. They are all in communication with each other and have no interest in the repeated attempts to satisfy them in which for all, have been offered countless solutions. We have one offering even legally recorded and documented. Until this time my four year company has had zero complaints save one resolved 100%. I consider these repeated complaints harassing as I have tried to satisfy all parties involved offering 1:1 training, inclusion in other programs, settlement, legal, financial payments, etc. It is also important to note that the McCann's involved and have tried to involve lawyers in whom we again, responded timely and with precision.

In regards to case 112C-3F9% (Nate Sands): this is particularly disturbing to me not as a business man but as a human being. This gentleman contacted me while after leaving the Marine Corps. As a fellow Marine, being meritoriouusly promoted and receiving truly high awards, masts, recognition, crucial positions, and other mention, we quickly became friends. On several occasions I advised him to carefully consider the amount he wanted to invest because I was not offering a get rich quick opportunity and in fact it would take several hard months of work before he would reap benefits. He stayed with my wife and me in our home while I personally showed him different projects I was involved in, and gave him 1:1 time for two days, training, and consultation, simple materials, assignments, advice and allow him to observe me at work and about. This is after we had numerous hours spent on the phone for weeks prior. He was told to assure himself of his personal financial matters for at least 7 months and do nothing if he wasn't truly ready to be in business in a partnership oriented relationship. He also was in fact late on all his payments to us. He was told to assure his funds over five times till the end of this year. He was told he would be cross trained and need to make 50-100 calls a day in training.
He states he was to be a partner in my company. From his agreement-
[NS] agrees that they have no ownership rights in [IEC] nor is [NS] a partner of [IEC]
Sands goes on to state he will be made aware and we never disclosed of revenues for C2 Direct and Police Reports. He was made aware. $00.00 and to date from his agreement. He was welcome to audit us as is in his contract and never made one request or action.

He was trained and trained well. He worked it for less than a day and tried to change the system five times. Other people worked the exact systems and met with staggering results. I continually had to track down his whereabouts as he would disappear without notice or contact information. He refused to work or complete this goes on until suddenly he tells us he needs us to give him his money back and he is, taking a job in New Mexico and that's that". We agree to give him his money back per the contract, work an exit strategy and so forth. He didn't want that. He refused this. I said then work the business for 30 days hard and if you're not happy then we'll refund all your money and we put him on another project that we had recently developed. He said he would for sure this time. This was just before the last holiday. He made no other mention. And then he fails to work and we receive his complaint. Then he violated his agreement, tried getting into my confidential information, shared confidential information and even contacted networks, discrediting me as he does in his complaint, among other things. His actions have contributed to damage, significant financial loses already incurred, and the results of his actions won't be completely known for months.
And before he did anything and prior to the above, My wife and I evidently made such an impression on him that after finding out we were in the process of adopting, he asked if we would be interested in adopting the baby he and his girlfriend were expecting!!! Regrettably, he lacked the work ethic that is necessary and was explained to him. There were weeks at a time were I literally could not reach him. He repeatedly failed to complete assignments and wanted pay without working, and that cost me money in which we paid him for doing nothing twice! I made numerous attempts to beg him to work. He refused. This guy did nothing for us and we beg him to prove anything he says and verify same.

My concluding response to all complaints including case#2C2B-ED7% and 112C-3F9%
As you recently reported and in all our time we have three complaints of a tremendous number of transactions and from all the same people who are in communication with one another and who all we're terminated for serious reasons and violations. They have made scores of false claims and allegations. The damage from their actions is irreparable, hard to comprehend and it continues. They continue to misunderstand our verbal and written materials/agreements to the point it's so alarming, we've asked them multiple times to email or fax anything signed reference copies and they have flat refused to do so. Thank you. Mrs. Shuler (or the appropriate party), please respond to this email notification via email and a copy will be sent to the Council of BBB in VA.

Impact Enterprise Corporation Appeal
Date: 02.10.2008
Revocation of membership privileges and complaint appeal

I, Richard Steinberg, do hereby appeal not only the revocation of my membership privileges but I want the complaints made by John and Janna McCann, Chuck and Erica Sorell-McCann and Nate Sands completely removed from my report.
In investigating this matter it should be noted you have my responses to their complaints and I have saved all emails between the BBB, and all parties involved. In fact, I have over 300 emails saved from the McCann's; who initiated this entire smear campaign and threatened to do so months prior to their first fraudulent complaint. The BBB was advised this.
I will keep this simple as advised by my attorney. My company is over four years old and had been planned for years prior to incorporation. To date we had one single complaint which we resolved 100% and the McCann's smear campaign. One complaint in four years and resolved 100%! The McCann's made their complaint, made a complaint for their children and contacted Nate Sands and urged him to make a complaint only after they slandered my name and Impact; defamed me, committed libel, intentional business interference and the damages exceed $1.6M to date. This figure is anticipated to be a fraction of the damages that will result over the next 14 months.
They scared Nate Sands to death, advised him and they did this in writing too, that me and my company defrauded 5000 people or more out of money, was involved with credit card scams, that I was going to jail for sure and other horrible things. We hired one firm to research things they had put in writing on the internet which proved my allegations of slander, libel, etc. and we now have the evidence and proof of short-term damages to my company in hand. This type of litigation is often times hard to prove be advised. The damages continue and litigation is certain but as you know, these things take time.
Facts-

1. Upon notice of the McCann's complaint we advised the BBB to be very careful with them, that we had tremendous documentation of their erratic behavior to include physical, direct, real and other evidence refuting all of their accusations, we had them reversing themselves not a few times but weekly and the fact that they threatened us in many ways to include the following:

A. Hurting me
B. Ruining my life
C. Ruining my business
D. Interfering with an international adoption I have been involved with for over 3 yrs
E. Posting fraudulent complaints on websites like scam.com, ripoffreport.com and others.
F. etc.
We provided ways to verify our position, provided documentation and offered to provide the BBB with emails with their threats. Emails saved within an online email system, not a print out.


2. After responding to the BBB I even called and upon my call I was immediately treated by the BBB as though I was some type of criminal. Obviously the McCann's contacted them. I was asked what I was doing; I was told that the BBB felt as though there were many victims out there, asked me invasive questions having nothing to do with the complaints, and so forth. We responded to the BBB upon notice and offered details and solid physical proof the complaints were in fact fraudulent, slanderous and very disturbing but untrue in every way.
3. There hasn't been one single complaint since the McCann's and note the time frame they came in, all on top of each other.
4. The McCann's called the FTC, the IRS, law enforcement, state fraud investigators, attorneys and pretty much anyone you can think of prior to contacting the BBB. We provided all documentation to all parties that contacted us and to date we have zero issues. As I stated, they threatened to do this months prior to contacting you. As of this day again, neither me nor my company has one single issue or action. They also tried playing the
5. The BBB said we had to by law use their arbitrators. Our attorneys said we should use the national system that is outlined in our agreement and the agreement they gave the BBB (even though that wasn't the real agreement it was all they had in writing but failed to show anyone the other ones). We contacted the McCann's and offered this solution. THEY REFUSED! We have this in writing too.
6. We attempted to settle with the McCann's over 10 times. No results.
7. We have legally recorded conversations where it is easily proven they lied over a dozen times about me and my company and what they told you.
8. We wanted to record a conversation with the BBB president, Central Florida and with her consent where we intended to play the recording of the McCann's and provide other simple evidence but were told absolutely not'.
9. We urged the BBB to investigate the IP address the McCann's used for their second fraudulent complaint coming under the name Chuck and Erica Sorrel. This is their children and they wrote the complaint. We inquired to the BBB two times on the status and have heard nothing to date.
We saved these emails too.

10. We asked the BBB to provide us screen shots on our online report as it changed numerous times within a super short time frame causing damage as we relied on our good reputation. Nothing to date.


In closing, review my responses made upon knowledge of the complaints. I personally have saved consumers tens of millions of dollars from companies and this is documented with the FTC and other parties/people. I urged you guys to be careful with this one and the treatment received I feel is unacceptable.

The McCann's ruined my name, my company name and have cost me more money than anyone yet knows including me. I have some that say they went to the BBB report and saw different things over the course of one week and that's why they didn't move forward with us and others that read the McCann's other slander and libel and flat out told us that was the reason. I asked if they would testify to that and they agreed. We spent seven years perfecting systems and models and proving date and other things. We had a core nucleus in place. We had just gone live and strong weeks prior to the complaints and in that same time on many test markets, systems, tracking, and the McCann's smeared us all over the internet at that time. I was also setting up a non-profit that was killed to date as that is what I wanted to do full time in two years.

As a company that relies on the internet you can't imagine the damages. I closed down an office opened in late October because of this, let people go, contractors, and was forced to kill many projects and service providers as a direct result of the McCann's. All of these things I can and will prove.

I want my BBB reinstated; I want my report to show only one resolved complaint and no trace of anything else save legitimate issues. The McCann's I want off, Nate Sands (who we quoted the contract and proved him wrong numerous times in two seconds, and the Sorel's complaint which is really the McCann's. If you can't do this and reviewing all our responses, not just this one, then I want my report, name, company name completely removed from the BBB website and my money returned.

Still willing to provide emails and recorded proof but I want it recorded that we provided it to you as we are seeking damages from the McCann's for slander, libel, intentional business interference, and violations of confidentiality. You already have the other information we sent you. On a last note you should know that I was a highly decorated US Marine who volunteered during the first buildup of Iraq (military police), US Customs, worked in law enforcement for over six years, have saved consumers and companies literally over $90M, worked directly with the Secret Service when I identified a subject that turned out to have defrauded tens of millions from people and banks and we caught him engaging in this enterprise after being released from prison, and my history goes on to include donating over $100k to non-profits and military personnel in services, advice, cash and in kind and that's a fact. I spend my own money traveling to Walter Reed and feeding our troops and visiting their families and those who take care of them all. That's why this whole even has been like a slap in my face.

Rick Steinberg
407.760.8279
140 Dunwoody dr
Athens, GA 30605
=========================

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
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#9 Consumer Comment

HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

AUTHOR: The Ardmore Tree - (U.S.A.)

THE ABOVE REBUTTAL BY THE OWNER RICK IS A HOAX! NOT ONE STATEMENT CONTAINED THEREIN IS TRUE!

Thank you Rick for providing your slander and libel under a confirmed identity. The Ardmore Tree, and its members, will not tolerate this unwarranted and egregious attempt at damaging our reputation.

Both The Ardmore Tree and Devon Berry, its Founder & CEO, are accomplished expert software solution providers.

They have/are actively delivering software solutions and web sites to:

- Military Organization: U.S. Army, U.S. Navy
- Federal Organizations: FAA (Federal Aviation Administration), TSA (Transportation Security Administration)
- State Organizations: The University of Central Florida (Team Performance Laboratory) and Space Florida (http://www.spaceflorida.gov)
- Public Companies: AAA (http://www.aaa.com), Darden, Disney, JC Penney, NYSE
- Private Companies: RSK Assessments and a multitude of others
- Startups

Devon has the determined swagger, experience, and know-how to deliver enterprise class applications on embedded platforms on up to server clouds. From developing specialized technological intellectual property, to expanding your offerings, to making your workplace more productive; Devon and The Ardmore Tree get it done.

Tools in the shed:
- Java: Enterprise, Desktop, and Embedded (JEE, JSE, JME), Spring, Hibernate, EJB, Sevlets, JSP, Eclipse (SWT, RCP, and plug-in Development)
- Web Development: Flash including Flex and Flash Video(FLV), Web 2.0, AJAX and JavaScript, XML, DHTML, XHTML w/ CSS Strict and Transitional Layout and Design
- PHP: Object-Oriented, PEAR, PECL, IMagick, Web Site Live Help Integration
- Network Computing: Web Services (SOAP, JSON, RPC), RMI, CORBA, Sockets (Custom Protocols)
- Database Administration: MSSQL (Microsoft SQL Server), MySQL, and Informix
- Linux: Web Integrated Real-time video and image processing and conversion, administration
- Professional Documentation: UML, Rational Unified Process (RUP), Javadoc, and IEEE Standards
- Imaging: Photoshop, Illustrator
- Other Languages: C++, Perl


Go to http://www.theardmoretree.com or call (321) 356-9988 for more information.


Devon holds an accredited B.S. in Computer Science, from the College of Engineering at The University of Central Florida. He is also a Sun Certified Java Programmer (SCJP), and has several publications:

- Harper, M., Jentsch, F., Lau, C., Berry, D., Bowers, C., & Salas, E. (2001). TPL-KATS Card Sort: A computerized tool for knowledge structure assessments. Behavior Research Methods, Instruments, and Computers.

- Jentsch, F., Bowers, C., Berry, D., & Dougherty, W. (2001). Improving the generation of line-oriented scenarios through computerized tools. Proceedings of the 11th International Symposium on Aviation Psychology. Columbus: The Ohio State University.

- Jentsch, F., Bowers, C., Berry, D., Dougherty, W. & Hitt, J. M., II. (2001). Generating line-oriented flight simulation scenarios with the RRLOE computerized tool set. Proceedings of the 45th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society.

- Jentsch, F., h*o, R., Berry, D., Dougherty, W., & Bowers, C. (2000). Rapidly reconfigurable LOE (RRLOE) software User handbook. Orlando: University of Central Florida.
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#10 Consumer Comment

HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

AUTHOR: The Ardmore Tree - (U.S.A.)

THE ABOVE REBUTTAL BY THE OWNER RICK IS A HOAX! NOT ONE STATEMENT CONTAINED THEREIN IS TRUE!

Thank you Rick for providing your slander and libel under a confirmed identity. The Ardmore Tree, and its members, will not tolerate this unwarranted and egregious attempt at damaging our reputation.

Both The Ardmore Tree and Devon Berry, its Founder & CEO, are accomplished expert software solution providers.

They have/are actively delivering software solutions and web sites to:

- Military Organization: U.S. Army, U.S. Navy
- Federal Organizations: FAA (Federal Aviation Administration), TSA (Transportation Security Administration)
- State Organizations: The University of Central Florida (Team Performance Laboratory) and Space Florida (http://www.spaceflorida.gov)
- Public Companies: AAA (http://www.aaa.com), Darden, Disney, JC Penney, NYSE
- Private Companies: RSK Assessments and a multitude of others
- Startups

Devon has the determined swagger, experience, and know-how to deliver enterprise class applications on embedded platforms on up to server clouds. From developing specialized technological intellectual property, to expanding your offerings, to making your workplace more productive; Devon and The Ardmore Tree get it done.

Tools in the shed:
- Java: Enterprise, Desktop, and Embedded (JEE, JSE, JME), Spring, Hibernate, EJB, Sevlets, JSP, Eclipse (SWT, RCP, and plug-in Development)
- Web Development: Flash including Flex and Flash Video(FLV), Web 2.0, AJAX and JavaScript, XML, DHTML, XHTML w/ CSS Strict and Transitional Layout and Design
- PHP: Object-Oriented, PEAR, PECL, IMagick, Web Site Live Help Integration
- Network Computing: Web Services (SOAP, JSON, RPC), RMI, CORBA, Sockets (Custom Protocols)
- Database Administration: MSSQL (Microsoft SQL Server), MySQL, and Informix
- Linux: Web Integrated Real-time video and image processing and conversion, administration
- Professional Documentation: UML, Rational Unified Process (RUP), Javadoc, and IEEE Standards
- Imaging: Photoshop, Illustrator
- Other Languages: C++, Perl


Go to http://www.theardmoretree.com or call (321) 356-9988 for more information.


Devon holds an accredited B.S. in Computer Science, from the College of Engineering at The University of Central Florida. He is also a Sun Certified Java Programmer (SCJP), and has several publications:

- Harper, M., Jentsch, F., Lau, C., Berry, D., Bowers, C., & Salas, E. (2001). TPL-KATS Card Sort: A computerized tool for knowledge structure assessments. Behavior Research Methods, Instruments, and Computers.

- Jentsch, F., Bowers, C., Berry, D., & Dougherty, W. (2001). Improving the generation of line-oriented scenarios through computerized tools. Proceedings of the 11th International Symposium on Aviation Psychology. Columbus: The Ohio State University.

- Jentsch, F., Bowers, C., Berry, D., Dougherty, W. & Hitt, J. M., II. (2001). Generating line-oriented flight simulation scenarios with the RRLOE computerized tool set. Proceedings of the 45th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society.

- Jentsch, F., h*o, R., Berry, D., Dougherty, W., & Bowers, C. (2000). Rapidly reconfigurable LOE (RRLOE) software User handbook. Orlando: University of Central Florida.
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#11 Consumer Comment

HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

AUTHOR: The Ardmore Tree - (U.S.A.)

THE ABOVE REBUTTAL BY THE OWNER RICK IS A HOAX! NOT ONE STATEMENT CONTAINED THEREIN IS TRUE!

Thank you Rick for providing your slander and libel under a confirmed identity. The Ardmore Tree, and its members, will not tolerate this unwarranted and egregious attempt at damaging our reputation.

Both The Ardmore Tree and Devon Berry, its Founder & CEO, are accomplished expert software solution providers.

They have/are actively delivering software solutions and web sites to:

- Military Organization: U.S. Army, U.S. Navy
- Federal Organizations: FAA (Federal Aviation Administration), TSA (Transportation Security Administration)
- State Organizations: The University of Central Florida (Team Performance Laboratory) and Space Florida (http://www.spaceflorida.gov)
- Public Companies: AAA (http://www.aaa.com), Darden, Disney, JC Penney, NYSE
- Private Companies: RSK Assessments and a multitude of others
- Startups

Devon has the determined swagger, experience, and know-how to deliver enterprise class applications on embedded platforms on up to server clouds. From developing specialized technological intellectual property, to expanding your offerings, to making your workplace more productive; Devon and The Ardmore Tree get it done.

Tools in the shed:
- Java: Enterprise, Desktop, and Embedded (JEE, JSE, JME), Spring, Hibernate, EJB, Sevlets, JSP, Eclipse (SWT, RCP, and plug-in Development)
- Web Development: Flash including Flex and Flash Video(FLV), Web 2.0, AJAX and JavaScript, XML, DHTML, XHTML w/ CSS Strict and Transitional Layout and Design
- PHP: Object-Oriented, PEAR, PECL, IMagick, Web Site Live Help Integration
- Network Computing: Web Services (SOAP, JSON, RPC), RMI, CORBA, Sockets (Custom Protocols)
- Database Administration: MSSQL (Microsoft SQL Server), MySQL, and Informix
- Linux: Web Integrated Real-time video and image processing and conversion, administration
- Professional Documentation: UML, Rational Unified Process (RUP), Javadoc, and IEEE Standards
- Imaging: Photoshop, Illustrator
- Other Languages: C++, Perl


Go to http://www.theardmoretree.com or call (321) 356-9988 for more information.


Devon holds an accredited B.S. in Computer Science, from the College of Engineering at The University of Central Florida. He is also a Sun Certified Java Programmer (SCJP), and has several publications:

- Harper, M., Jentsch, F., Lau, C., Berry, D., Bowers, C., & Salas, E. (2001). TPL-KATS Card Sort: A computerized tool for knowledge structure assessments. Behavior Research Methods, Instruments, and Computers.

- Jentsch, F., Bowers, C., Berry, D., & Dougherty, W. (2001). Improving the generation of line-oriented scenarios through computerized tools. Proceedings of the 11th International Symposium on Aviation Psychology. Columbus: The Ohio State University.

- Jentsch, F., Bowers, C., Berry, D., Dougherty, W. & Hitt, J. M., II. (2001). Generating line-oriented flight simulation scenarios with the RRLOE computerized tool set. Proceedings of the 45th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society.

- Jentsch, F., h*o, R., Berry, D., Dougherty, W., & Bowers, C. (2000). Rapidly reconfigurable LOE (RRLOE) software User handbook. Orlando: University of Central Florida.
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#12 Consumer Comment

HOAX REBUTTAL! ANOTHER COMPLETELY FALSE, SLANDEROUS ATTEMPT TO DEFAME DEVON BERRY AND THE ARDMORE TREE.

AUTHOR: The Ardmore Tree - (U.S.A.)

THE ABOVE REBUTTAL BY THE OWNER RICK IS A HOAX! NOT ONE STATEMENT CONTAINED THEREIN IS TRUE!

Thank you Rick for providing your slander and libel under a confirmed identity. The Ardmore Tree, and its members, will not tolerate this unwarranted and egregious attempt at damaging our reputation.

Both The Ardmore Tree and Devon Berry, its Founder & CEO, are accomplished expert software solution providers.

They have/are actively delivering software solutions and web sites to:

- Military Organization: U.S. Army, U.S. Navy
- Federal Organizations: FAA (Federal Aviation Administration), TSA (Transportation Security Administration)
- State Organizations: The University of Central Florida (Team Performance Laboratory) and Space Florida (http://www.spaceflorida.gov)
- Public Companies: AAA (http://www.aaa.com), Darden, Disney, JC Penney, NYSE
- Private Companies: RSK Assessments and a multitude of others
- Startups

Devon has the determined swagger, experience, and know-how to deliver enterprise class applications on embedded platforms on up to server clouds. From developing specialized technological intellectual property, to expanding your offerings, to making your workplace more productive; Devon and The Ardmore Tree get it done.

Tools in the shed:
- Java: Enterprise, Desktop, and Embedded (JEE, JSE, JME), Spring, Hibernate, EJB, Sevlets, JSP, Eclipse (SWT, RCP, and plug-in Development)
- Web Development: Flash including Flex and Flash Video(FLV), Web 2.0, AJAX and JavaScript, XML, DHTML, XHTML w/ CSS Strict and Transitional Layout and Design
- PHP: Object-Oriented, PEAR, PECL, IMagick, Web Site Live Help Integration
- Network Computing: Web Services (SOAP, JSON, RPC), RMI, CORBA, Sockets (Custom Protocols)
- Database Administration: MSSQL (Microsoft SQL Server), MySQL, and Informix
- Linux: Web Integrated Real-time video and image processing and conversion, administration
- Professional Documentation: UML, Rational Unified Process (RUP), Javadoc, and IEEE Standards
- Imaging: Photoshop, Illustrator
- Other Languages: C++, Perl


Go to http://www.theardmoretree.com or call (321) 356-9988 for more information.


Devon holds an accredited B.S. in Computer Science, from the College of Engineering at The University of Central Florida. He is also a Sun Certified Java Programmer (SCJP), and has several publications:

- Harper, M., Jentsch, F., Lau, C., Berry, D., Bowers, C., & Salas, E. (2001). TPL-KATS Card Sort: A computerized tool for knowledge structure assessments. Behavior Research Methods, Instruments, and Computers.

- Jentsch, F., Bowers, C., Berry, D., & Dougherty, W. (2001). Improving the generation of line-oriented scenarios through computerized tools. Proceedings of the 11th International Symposium on Aviation Psychology. Columbus: The Ohio State University.

- Jentsch, F., Bowers, C., Berry, D., Dougherty, W. & Hitt, J. M., II. (2001). Generating line-oriented flight simulation scenarios with the RRLOE computerized tool set. Proceedings of the 45th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society.

- Jentsch, F., h*o, R., Berry, D., Dougherty, W., & Bowers, C. (2000). Rapidly reconfigurable LOE (RRLOE) software User handbook. Orlando: University of Central Florida.
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#13 REBUTTAL Owner of company

Devon Berry The Ardmore Tree Scam Devon Berry Slander Liable

AUTHOR: Rick - (U.S.A.)

Devon Berry The Ardmore Tree -one of his companies. Joke

This person was terminated for company theft and in addition -it was discovered that he had a side business -a sales operation selling counterfiet goods... One of the manufacturers busted him for it. -In addition to other things. There's also a significant crimal record and some things I won't yet disclose. This is also the person who worked on the projects he mentions in his complaint. Interesting.

Devon Berry

You should stop now Devon
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#14 REBUTTAL Individual responds

Pls Identify Yourself -

AUTHOR: Rick - (U.S.A.)

New York,

Pls provide evidence to all that we did business with you. Interesting email from somebody we've not heard of. Do not banter back and forth but provide your information to include name and address.

Anyone may feel free to contact me at 407.760.8279 as it would be my simple pleasure to address this. We've terminated some people and these complaints are their way of getting back and were previously threatened. One of these people and one family owe us alot of money and two others were terminated over this last year. We consider these complaints slander and liable. A formal response is forthcoming.

We urge anyone to come out and provide proof reference dealing with me, IEC, etc. We further encourage anybody falling a victim to any scam or similiar practices to contact the appropriate authorities. Provide documentation and feel free to post same herein. Then we can address and communicate intelligently. Pls use your real names as there are only a handful of people and we know who you are.

Rick S.
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