- Report: #862502
Report - Rebuttal - Arbitrate
Complaint Review: Rick at Web Pool Supply
Rick at Web Pool SupplyInternet, Texas United States of America
Rick at Web Pool Supply warning, caution do not order from this site, scam, Internet, Texas
*REBUTTAL Individual responds: Sorry for your bad experience
*Consumer Comment: customer of rick-web pool supply
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There is no phone number for customer service, and if you return an item they dont credit you for months if ever at all. They give no phone number because they scam their customers, ignore return requests, and have a chat window on the site that never has a live person you can contact. Parts come poorly packaged, damaged, and usually your order is incorrect....and how do you resolve it?? Rick, whomever he is, has the only email address for the whole company it seems. Whether you are contacting customer service, order support, order tracking, etc. it all comes from Mystery Rick's email. I was forced to contact my credit card company and do a chargeback due to no response for a month after sending 10 emails and trying anything I could to get someone to respond to me. Do yourself a favor and order somwhere else for your pool supplies or you may create a nightmare for yourself like I did!!
This report was posted on Ripoff Report on 04/02/2012 07:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rick-at-Web-Pool-Supply/Internet-Texas-/Rick-at-Web-Pool-Supply-warning-caution-do-not-order-from-this-site-scam-Internet-Te-862502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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