• Report: #973611

Complaint Review: RideSmart Motorcycle Training Inc

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  • Submitted: Mon, November 26, 2012
  • Updated: Tue, November 27, 2012

  • Reported By: New Motorcyclist — Phoenix Arizona United States of America
RideSmart Motorcycle Training Inc
2530 W Morningside Dr. Phoenix, Arizona United States of America

RideSmart Motorcycle Training Inc Beginners beware. If you can't perform the 10-15 minutes exercises say good bye to your money and the training you paid for Phoenix, Arizona

*REBUTTAL Owner of company: More of a comment than a rebuttle

*REBUTTAL Owner of company: Motorcycle Safety Foundation Curricula

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Beware if you're a beginner or inexperienced on motorcycles. If you can't keep up with the "objectives of the class", in the timed exercises you will be told you cannot continue. No second chances, money gone. There is no offer to come back and redo anything or discounts on a future class. It happened to me. It was my first time on a motorcycle. Did the best I could, and was starting to get the hang of it, but wasn't good enough once the time for the exercise elapsed. I was told there are too many students in class and not enough time to continue giving me individual assistance. As a novice I was asked to leave after about 2 hours of training. If that.

I m now going to go to another school, which is only $150 and if you fail, they allow you to come back to future classes if there is space. Very fair and reasonable deal. No pressure that you are going to be robbed if as a beginner you don't master the exercises in 10 minutes. This review is not about the instructors, who did a good job during class, but of the school's policy. Just be aware of the risk before you put $200+ down for a class supposedly meant for beginners. This company talks about not allowing anyone to pass who hasn t mastered the skills necessary to survive on the street and meet MSF guidelines, which is appropriate, but that dosn t mean that they can t offer more support to get a beginner who signs up for the beginners class by allowing them to come back and retake a class at a later date like some other schools.

After writing this review on another site, the vice president of the school wrote my personal e mail accusing me of wanting to graduate without passing the exercise. She apparently didn't read the review to gain constructive feedback from what I wrote, and see that my complaint was about lack of follow up support to someone who put their trust in her school for their motorcycle training. This isn't about some flimsy power point generated certificate, or endorsement which is hardly necessary to take to the streets. Anyone can easily take the written test to get a learners permit, which I did. Still not driving until I take another class because I am concerned about safety. Like I said, just be aware of where you put your money. Most people probably like the course. Those who are new to motorcycles, just need to be wary with the schools sink or swim mentality.

This report was posted on Ripoff Report on 11/26/2012 01:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/RideSmart-Motorcycle-Training-Inc/Phoenix-Arizona-85023/RideSmart-Motorcycle-Training-Inc-Beginners-beware-If-you-cant-perform-the-10-15-minut-973611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
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#1 REBUTTAL Owner of company

More of a comment than a rebuttle

AUTHOR: - ()

I submitted the original review in this matter because I was angry and upset about multiple reviews that Ms. Smith had submitted about my business which I believe to be untrue and harmful.  The comments I submitted concerning Ms. Smith were untrue, and I regret having made the submissions.  Since they are untrue, they should obviously be disregarded.

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#2 REBUTTAL Owner of company

Motorcycle Safety Foundation Curricula

AUTHOR: RideSmart Motorcycle Training, Inc. - (United States of America)

At RideSmart, we teach a curricula set forth by the Motorcycle Safety Foundation. This is a national program and curricula that has been taught to hundreds of thousands of new and returning motorcycle riders. As we discuss with all our students before the class begins, the student must meet the objectives of each exercise before they move on in the course. Failure to meet the objectives will result in being counseled out of class. Each exercise is allotted a specific amount of time for
demonstration, practice and evaluation. At no time are students compared or required to keep up with other students to continue in the course.

Being that we only have ten students in each class, we occasionally have the opportunity to work with each student individually, and spend extra time with a student who is having difficulty acquiring a skill. Miss Smith was given one-on-one instruction and extra time on three particular exercises in attempts of helping her learn the curricula. Unfortunately, she
failed to meet the criteria of the exercises in this Motorcycle Safety Foundation course.

We offer students to come back to the course within the next thirty days when an empty seat is available at no additional cost. However, unlike what Miss Smith referenced as to what another training school does, we do not continually bring a student back until they pass. It would be an injustice and unsafe to a rider to automatically pass them should they not acquire the riding skills that may make a difference in their safety when they drive in traffic. It would also be a conflict of interest to guarantee that a student pass in return for their tuition payment. We do not negotiate when it comes to a
riders safety. We cannot give our stamp of approval for a rider to get their license when they have not met the objectives that the Motorcycle Safety Foundation deem as necessary to ride in todays traffic. It would be better for
a student to find their own boundaries in a class situation rather than be given a false sense of skill, risking their life and safety on the roadway.

Its clear that Miss Smith expected guaranteed graduation, regardless of her ability to meet the objectives and ride in a controlled, satisfactory and controlled manner. We wish her the best in advancing her riding skill and hope that she obtains her hopes and dreams of riding. Most importantly, we hope that she acquire the skills necessary to ride in a safe,
reliable, consistent manner. Unfortunately she did not meet the objectives of the Motorcycle Safety Foundation Basic Rider Course while at RideSmart, and she chose not to return to continue her education.

Prior to starting class, Ms. Smith also signed a registration form that states in bold lettering and underlined that there is no guarantee that a student will complete the class.  The curricula is written by the Motorcycle Safety Foundation (MSF) and just administered by our instructors.  It is clear from Ms. Smith's responses that her main goal is about money, not safety, not expert opinion or meeting the objectives that the Motorcycle Safety Foundation deems important before a student progresses in class.  We also have her on video tape being told our policies about having her come back to class within the next thirty days to work on her training.  She seems to have a personal vendetta and even though we have her signature on paperwork discussing our policies, and have her on tape being told the policies, she denies knowing what they are.  Some people are impossible to please and this particular person seems to glean enjoyment from posting slander against a company that has taught tens of thousands of riders using the MSF's successful curricula.

Angela Orton
Vice President
RideSmart Motorcycle Training, Inc.
http://www.ridesmartmotorcycle.com/
623-877-5425
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