- Report: #952494
Report - Rebuttal - Arbitrate
Complaint Review: Riders Discount
Riders Discount2336 112th Avenue Internet United States of America
Riders Discount ridersdiscount.com Misleading Return Policy, Internet
*REBUTTAL Owner of company: Return Policy
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"New, unused, and unaltered items can be exchanged or returned to Riders Discount for refund (minus initial shipping costs) within 30 days of their purchase."
The above quote is direct from their website. My initial shipping cost was zero dollars, now they tell me over the phone that it is what they paid for shipping is what would be deducted from my refund. They never disclosed what that shipping amount would be and now I am at their mercy to hopefully get some of my money back. When I checked out it said shipping was $0.00, so that is the intiitial shipping cost to me.
Their website is misleading and the fact that I would have to pay shipping both ways on a return item would make it worthless to ever return or exchange an item.
Buyer beware, this company will screw you if you ever want to return or exchange any items.
This report was posted on Ripoff Report on 10/08/2012 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Riders-Discount/internet/Riders-Discount-ridersdiscountcom-Misleading-Return-Policy-Internet-952494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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