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  • Report: #755245

Complaint Review: Ridgid - Home Depot

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  • Submitted: Tue, July 19, 2011
  • Posted: Tue, January 22, 2013

  • Reported By: TJ — United States of America
Ridgid - Home Depot
Internet United States of America

Ridgid - Home Depot Ridgid lied to consumers about their lifetime warranty Internet

*UPDATE Employee: HD Customer Care

*General Comment: Fraud

*UPDATE Employee: Ridge Tools

*Consumer Comment: Count Me In !

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0Author 4Consumer 0Employee/Owner

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The only reason I bought a Ridgid power drill for 300 dollars instead of another brand for 50, was because of the lifetime warranty. It wasn't 6 months down the road when I find out they cancelled that program, and in effect even cancelled their promise to everyone they sold tools to. I have read many other peoples complaints about this, so I won't bore you. What I would like to do, is see if I can get enough of a response to proceed with a class action lawsuit against Ridgid, and also Home Depot as they own Ridgid, and are responsible for providing their clerks with the false information about a lifetime warranty with a battery exchange box  right in their store, that disappeared a few months after this so called lifetime warranty was offered. It is time to send a clear message to corporate America that they will pay for their transgressions.

This report was posted on Ripoff Report on 07/19/2011 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ridgid-Home-Depot/internet/Ridgid-Home-Depot-Ridgid-lied-to-consumers-about-their-lifetime-warranty-Internet-755245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

HD Customer Care

AUTHOR: Home Depot Customer Care - (USA)

POSTED: Tuesday, January 22, 2013
I would be happy to look into the issue utilizing the lifetime warranty for your Rigid tool and apologize for any inconvenience thus far.
Please send me an email with your name/phone/store location purchased from/model number for your item & what problems you are having with the unit so I can help.
Thanks in advance.
- Nicki (TeamSocial@homedepot.com)
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#2 General Comment

Fraud

AUTHOR: Butch - (United States of America)

POSTED: Sunday, December 30, 2012
I registered my Lifetime Service Agreement for a Ridgid battery operated drill.  The company
failed to honor the agreement, saying I had not registered. Last week, 12/22/12 I sent a copy of the paperwork I had submitted.  They still failed to honor their agreement.  I have a letter from Nancy Korn to that effect.

I've had four defective 18 volt Lithium-ion batteries.

I will never purchase another Ridgid tool again.  I am boycotting Home Depot as well.
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#3 UPDATE Employee

Ridge Tools

AUTHOR: Ryan - (USA)

POSTED: Thursday, December 22, 2011
The current ridge warranty on drills is a life time service agreement. For it to work you have to register the tool. If something goes wrong you take your tool and as much info as possible to your local authorized ridge repair center. If there is a problem with the tool that is not wear and tear they will fix it.

I deal with people who use ridge tool all the time and most people and happy with their performance.
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#4 Consumer Comment

Count Me In !

AUTHOR: IntegrityBuilders - (USA)

POSTED: Sunday, October 30, 2011
I, too, have experienced the disappointment of the LSA promoted by Home Depot on behalf of Ridgid tools.  I have always used 'Contractor Grade' tools previously; but, was lulled into a False Sense Of Security with what seemed to be a legit Lifetime Warranty.  IT IS BOGUS !!

I won't go into extended details, and also realize that the only individuals that 'profit' from Class Action Litigation are the attorneys; HOWEVER, Ridgid & Home Depot need to be taught a lesson. 

I would be more than happy to participate as a Plaintiff in a Class Action suit as a result of their [BOGUS] Lifetime Agreement.  Someone merely needs to tell me "where to sign" ....
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