- Report: #923574
Report - Rebuttal - Arbitrate
Complaint Review: Ridgid Tools
Ridgid ToolsInternet United States of America
Ridgid Tools Home Depot They lied about lifetime warranty Internet
Both Home Depot and Ridgid lied. When I bought it I was told just bring the bad battery back to the store and they would give me a new one. When the time came they cheated. Do not buy this product and do not trust either company. Below is their response to my inquiry.
SUBJECT: Service agreement questions
MODEL NUMBER: G0646378630
SERIAL NUMBER: G0646378630
Sent by Unknown 01:58PM on August 07, 2012:
Thanks for taking the time to respond. Although it is not an acceptable response it was better than Home Depot.
I am sorry to inform you I may never buy your products in the future. I will also make it a point to post many bad comments about your company on the internet.
I know you and your company feel I was fully informed I disagree and feel you took the cheapest way out. So much for a lifetime warranty. I know when I have been screwed and mislead. And will make it a point share my experience with many people Sears is better and easier to work with as they stand behind what they sell instead of paper work and legalities.
You are in a position to avoid the warranty based on what you think was a technicality. I believe I did register it. So I am in a position to make sure I never buy your products again and make sure I publicly tell my side of the story.
It is a shame as I did like the product but now I dislike the vendor. I hope your sales decrease and you all loose your jobs to China.
SUBJECT: Email: Home Depot Bad support Sent by Customer Service 01:11PM on August 07, 2012:
From 2004-present, the items are required to be registered with a copy of the receipt mailed to Ridgid within 90 days of the purchase date. If not, the tools have only a 3 yr warranty with the receipt or by the serial number on the tools. No exceptions will be made for those that did not meet the 90 day requirement. The requirements are printed on the warranty form in the box and the online registration form. If the requirements are not met by the customer, the tools will not have the
One World Technologies, Inc.
Sent by Unknown 10:40PM on August 06, 2012:
I bought a R840011 drill from Home Depot. I have used it many times with no issues. I bought it from Home Depot when they convinced me how good the Warranty was and that it had the Lifetime battery Warranty. It was a kit with two batteries and a power screw driver. I have been very happy until now. The SN is G0646 378630
Home Depot does not want to replace the battery since they said it should have some kind of sticker on it. Why did both companies sell me improperly marked product? Now the 2nd battery has gone bad rendering your product useless. both 18 volt batteries are dead.
Why did they lie to me?
They can have the old batteries. I just want proper coverage based on what I was told at purchase.
Why would I by new batteries or another one of your products if the Warranties are not bonafide?
Can you help?
This report was posted on Ripoff Report on 08/07/2012 07:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ridgid-Tools/internet/Ridgid-Tools-Home-Depot-They-lied-about-lifetime-warranty-Internet-923574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.