- Report: #1057940
Report - Rebuttal - Arbitrate
Complaint Review: Right at Home
Right at Home832 W. Baseline Rd. #16, Mesa , Az USA
Right at Home Trip to V A turns into Nightmare Mesa Arizona
*REBUTTAL Owner of company: Up-Set Veteran
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I had the flu in Feb. and got in need of treatment. My senior living complex had Right at Home representatives come in and give us a presentation a few weeks before I got sick, and I had asked if they took veterans to the V.A. since cases could come about where a veteran couldn't get there. I was told they did for a fee.
I got sick so I called and asked if they would take me to the V.A. and they said yes, then sent a driver to my apartment. I got in and we started our journey, and after a few minutes the driver asked me where I was going, which I said the V.A. She then asked if it was the V.A. in Phoenix which I said yes. She said she would not go that far and instead took me to Banner Desert Hospital.
I told them at Banner Desert that I was a veteran and had no health insurance since I used the V.A. for healthcare, so I couldn't pay them and they could either treat me knowing I couldn't pay or try to help get me to the V.A. since the company that had brought me there refused to take me to the V.A. as I had requested from the beginning.
I talked to the financial representative at that hospital and she said they could take care and I was treated, but a week or so later I got a bill for over $2000 dollars and suddenly I was expected to pay. I talked to Progressive Medical Associates about their bill and told them the story, but a week or so later I was informed that they had talked to the V. A. and a V.A. Representative named Tressa had told them I was not a Veteran so they would not pay (I am a service connected Veteran and get a monthly pension for decades).
I called Right at Home and they called me a liar, and said they wouldn't even apologize for their driver not taking me and they were hostile to me. I put the person who I share my apartment with and they tried to inform them that the situation did happened (she actually paid the bill), but the representative and the owner screamed at me and called me a liar again.
I now am trying to deal with resolving all these issues but it looks like I am going to have trouble so I contacted National Action Network and am going to try to get their aid in this issue.
This report was posted on Ripoff Report on 06/10/2013 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Right-at-Home/Mesa-Az-85210/Right-at-Home-Trip-to-V-A-turns-into-Nightmare-Mesa-Arizona-1057940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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