• Report: #1069596

Complaint Review: Right to the Nitty Gritty

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  • Submitted: Wed, July 24, 2013
  • Updated: Wed, July 24, 2013

  • Reported By: Michael F. — Gainesville Georgia
Right to the Nitty Gritty
700 Washington Street West Gainesville, Georgia USA

Right to the Nitty Gritty Broken Stove, Broken Promises. Horrible Cleaning Job Gainesville Georgia

*Author of original report: Completely delusional

*REBUTTAL Owner of company: Untrue Statements

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 This so-called cleaning service is not to be used, or trusted. They were over two hours late! When they finally showed up, we left the house to give them space to clean. When we got back, here's what we were greeted with: the owner's kid had been dropped off and was playing around in our carport, completely unattended. Even worse, the owner of the company broke our glass stove top.

She had climbed up on our kitchen counter in an attempt to clean the cabinets, and she somehow managed to fall onto our stove top and shattered the glass, thereby completely ruining it. Not to mention the fact that the cleaning job they did was so horribe and inadequate that we basically had to go back behind them and do all the cleaning that we had hired them to do in the first place. Nevertheless, we did pay them what they had quoted us ($300), with the understanding that they were going to make good on replacing our stove.

When we didn't hear back from them in a timely manner regarding the replacement of our stove, we put a stop-payment on the check we had written to them. You better believe we heard from them once they discovered that a stop-payment had been put on the check!

They informed us at this point that they would be willing to reimburse us the difference between what the cleaing cost (even though they didn't really clean anything), and what it cost us to replace our stove, which came to an amount of $99. And we still have yet to hear from them as to when we can expect to receive our $99.  


This report was posted on Ripoff Report on 07/24/2013 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Right-to-the-Nitty-Gritty/Gainesville-Georgia-30501/Right-to-the-Nitty-Gritty-Broken-Stove-Broken-Promises-Horrible-Cleaning-Job-Gainesvill-1069596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Completely delusional

AUTHOR: Michael F. - ()

Evidently, the person who posted the rebuttal to my ripoff report is completely delusional and is also completely incapable of differentiating lies from the truth. Telling lies and attempting to smear someone's character is indicative of someone who knows that they are in the wrong and doesn't want to admit to it. The only mentally unstable person in this situation are the people who came into our home and attemplento clean our stove by climbing up onto our counter in order to clean our stove. And yes, when someone comes into your house and breaks your stove, you DO have a right to ask that it be the same exact color and model as the one that THEY broke!

And by the way, this so-called company is operated out of an apartment complex, so there is a little something for you to think about when you decide to hire this completely incompetent and unprofessional cleaning company. Hey, if you want to have to completely re-clean everything that they claimed they cleaned, and risk having one or more major appliances or other items to be damaged, then go for it. I don't care how many rebuttals they put on here, or how they try to speak against mine or my wife's mental condition (which is completely unprofessional), the facts remain:

1) this was the worst cleaning job, the absolute worst. It wasn't worth $5.00, much less the ridiculous amount they are trying to say it was worth. 

2) They broke our stove by using no common sense, and I don't care what they say, they did not make good on what they said they would do to compensate us. I have e-mails and other documentation to back this up.

3) the only issue we had that night is that we had hired a so-called cleaning company to come clean our house the datv before the movers were to show up, and not only did they perform the world's worst ever cleaning job, they broke a major appliance.

Ok Right-to-the-Nitty-Gritty, if you have to resort to making personal attacks in order to take attention away from the fact that you did a horrible and completely inadequate cleaning job, then go right ahead. I'm ready to respond to each and every rebuttal you post on here. It's on like Donkey Kong!

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#2 REBUTTAL Owner of company

Untrue Statements

AUTHOR: Andrea B - ()

 We provided 6 hours of clleaning to this house including carpet cleaning. The carpet cleaning alone ws valued at $300.00 and we also cleaned the kitchen. The total value of the job was $525.00 We offered them a stove but they denied it due to the color. We had tried to find a stove of equal value and there was no way o satisfy them. The women had many crazy issues going on because they had mentioned about it, Micheal Frech had even made mention that he appologised for the women's mental instability.

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