- Report: #631472
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: AmeriPride Tax Group is committed to full and complete client satisfaction. This unique company committed to resolving any and all complaints & inquiries promptly.
Rip-off Report Investigation: AmeriPride Tax Group is committed to full and complete client satisfaction. This unique company committed to resolving any and all complaints & inquiries promptly.2861 Pullman St. St. Santa Ana, California United States of America
Rip-off Report Investigation: AmeriPride Tax Group is committed to full and complete client satisfaction. This unique company committed to resolving any and all complaints & inquiries promptly. An active member of the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, AmeriPride Tax Group's customer service benchmarks exceed accounting industry standards. Led by Managing CPA Victoria J. Burns, the team works aggressively on behalf of each client whether interacting with the IRS or a state agency. Additionally, their tax planning and preparation service St. Santa Ana, California
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AmeriPride Tax Group joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program .... A long name for a program that does a lot for both consumers and business alike..
... Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program ... A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
AmeriPride Tax Group approached Rip-Off Report last month with the express purpose of resolving the issue posted on Rip-off Report. AmeriPride Tax Group noticed that there was one complaint posted about their company. After surveying their entire client base to be certain that all were satisfied with the service, they were convinced that the report was filed by an individual who was not their one of their clients. AmeriPride Tax Group was founded on the philosophy of superior customer service. They have always believed in going the extra mile for their clients and have policies in place to protect the individuals and businesses who hire them for tax help. After extensive research they determined that the complaint was filed by a competitor who was trying to tarnish their image and gain an unfair business advantage. After attempting to contact the person who filed that Rip-off Report, it became apparent that AmeriPride Tax Group is correct in their determination. The company is focused on customer service. The Managing CPA, Victoria J. Burns, her professional staff, the management team and the customer service personnel focus heavily on preventing client concerns. To accomplish this goal, they communicate frequently with clients, return phone calls within 36-48 hours and take a proactive approach to keeping their customers satisfied. AmeriPride Tax Group Managing CPA Victoria J. Burns shared the company's service policies with the Rip-off Report and reiterated their commitment to making ongoing improvements in the area of client satisfaction.
AmeriPride Tax Group CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
AmeriPride Tax Group provides protection, peace of mind and results for current and back tax matters. Their team of experienced tax professionals include Certified Public Accountants (CPAs), Enrolled Agents (EAs), and attorneys dedicated to providing permanent solutions to IRS, state, payroll and sales back tax problems; preparing returns for current years; planning for future years to ensure compliance with tax laws; and providing general business accounting services. AmeriPride Tax Group is driven to maintain exceptionally high levels of customer satisfaction. The company works to ensure that clients have a clear understanding of their services prior to engaging the company. If misunderstandings arise, or if there is a situation where a client is in need of extraordinary help, AmeriPride Tax Group does whatever is necessary to remedy the situation. AmeriPride Tax Group has quality control initiatives in place that are designed to optimize client satisfaction levels. They chose to participate in the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program because it is in line with their existing customer service plan.
STATEMENTS FROM AmeriPride Tax Group
AmeriPride Tax Group provides help for individuals and businesses dealing with tax debt issues. Their Managing CPA Victoria J. Burns has over 25 years of experience helping businesses and individuals. Their highly-trained professional staff are well-versed on tax laws for current and prior years and know how to work with the IRS and state agencies. Their clients speak highly of them as evidenced by the testimonials they receive. In addition to helping individuals and businesses to deal with tax debt issues, AmeriPride Tax Group supports ongoing compliance with tax laws by providing tax planning and preparation services. They employ a client-centered approach to their business practices. Weekly customer-centric meetings focus on how the client feels while doing business with AmeriPride Tax Group. New policies are added as needed to ensure that each client's experience is a positive one. AmeriPride Tax Group is available to respond to any client who is less than totally satisfied. Any issues should be directed to the client support department at 1-888-265-3418.
STATED IMPROVEMENTS FROM AmeriPride Tax Group
Though the report proved to have no basis in fact, AmeriPride Tax Group took the time to survey each of its clients to find out what made them happy to do business with the company. AmeriPride Tax Group took those statements and put them into policy. Where communication was always common practice, today they have minimum requirements regarding the frequency with which they update each client, even if the professional staff is still waiting on input from an outside agency. AmeriPride Tax Group is constantly endeavoring to improve its service offerings. Recently Facebook and Twitter pages were created to facilitate interaction with clients. AmeriPride Tax Group's client support number is 1-888-265-3418.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
AmeriPride Tax Group has made every effort over the past few months to deal with any client issues that might arise. They have built out their website to include more information about the services they offer and what their clients can expect from their experience with AmeriPride Tax Group. They serve a diverse client base across the country and insist on on providing references and information to potential clients to ensure they have a clear understanding about their engagement with AmeriPride Tax Group prior to a contract being signed.
Because of our investigation and the sincere efforts put forth by AmeriPride Tax Group, Rip-off Report is confident in giving AmeriPride Tax Group a positive rating. The company has a track record for helping individuals and businesses with Tax Debt Matters. They have superior Client Satisfaction Policies and have achieved their goal of total customer satisfaction through exemplary service. This is because of their honest, ongoing evaluation of internal policies and their commitment to treating their customers customers right.
The team at AmeriPride Tax Group knows that the best way to grow as a company is through continual evaluation. Their customer-centric approach involves ongoing customer surveys and working to improve all areas by dedicating resources to achieving superior ratings from all of their customers. Victoria J. Burns, AmeriPride Tax Group's Managing CPA stated, "This company was founded on the principle of serving our clients better than anyone in the industry. We take our reputation seriously and our customers tax matters even more seriously. We are 100% committed to resolving any issues that arise and creating exceptional value for all of our clients".
Rip-off Report can confidently assure you that this company is ready, willing and able to serve those who need assistance in this area, and that they are willing to make things right if a problem does arise.
Rip-off Report knows there is no company or individual that is perfect and AmeriPride Tax Group makes no claims of perfection. However, they do promise to continually work to provide superior service to their customers -- and that is why Rip-off Report states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to the one "client" who filed a Report on AmeriPride Tax Group and I would now like to share the results with you.
There was no response. In cases like this, it is reasonable to conclude that a competitor maliciously and deliberately posted the damaging message. And while some may be left to wonder why we didn't remove the post, it is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like AmeriPride Tax Group handles a situation like this. No company is without its share of problems, however, AmeriPride Tax Group proved their commitment to customer service with their internal customer service efforts and total cooperation with the efforts of the Rip-off Report to uncover the true nature of this complaint. Businesses that achieve growth do so because of their customer service efforts. With that as the benchmark, it is reasonable to expect AmeriPride Tax Group to enjoy word-of-mouth referrals and strong growth.
Rip-off Report feels AmeriPride Tax Group has strong customer-focused practices in place.
AmeriPride Tax Group shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
AmeriPride Tax Group has helped many, many clients with their current and back tax issues. No one responded to our efforts to resolve the sole complaint, which begs the question of who would complain and not seek a resolution. Regardless, AmeriPride Tax Group has a strong customer satisfaction rating and actively works to maintain that reputation. From Rip-off Report's perspective, it is quite unusual for a company who has just one complaint to request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. AmeriPride Tax Group is a true leader. They set the standard for service that other companies that care about their clients would do well to follow
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip-off Report does not endorse any company, including AmeriPride Tax Group, our research demonstrated to us that AmeriPride Tax Group is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
To date, Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours). We ask that you contact AmeriPride Tax Group Customer Service: info@AmeriPrideTaxGroup.com
RIP-OFF REPORT CHARTING NEW TERRITORY ...Consumers should feel confident and secure when doing business with member businesses.
...Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with AmeriPride Tax Group.
Here's why. AmeriPride Tax Group's Commitment to Excellence and Total Consumer Satisfaction. Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program ... Yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 08/14/2010 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-AmeriPride-Tax-Group-is-committed-to-full-and-complete-client-satisfaction-This-unique-company-committed-to-resolving-any-and-all-complaints-inquiries-promptly/St-Santa-Ana-California-92705/Rip-off-Report-Investigation-AmeriPride-Tax-Group-is-committed-to-full-and-complete-clien-631472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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