Rip-off Report Investigation
Business Alliance, Inc. joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
B usiness Alliance, Inc. approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. Business Alliance noticed that some of the reports on the Rip-off Report website were from people who had not made contact with their customer support department. Business Alliance has and continues to maintain an in-house customer support team that handles ongoing Affiliate inquiries and requests regarding services. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Business Alliance is sincere in their commitment to remedy any and all customer concerns and/or misconceptions. Company executives stated to Rip-off Report that Business Alliance has now dedicated a portion of their customer service team to work exclusively on making improvements in the Affiliate service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
BUSINESS ALLIANCE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Business Alliance is a franchise broker group with the largest selection of franchises that can be assembled by one franchise brokerage group anywhere. Business Alliance offers only those franchises for referral that meet our high internal standards of excellence, integrity and quality. One of the surprises that came from the Rip-off Report investigation was that the complaints had to do with misconceptions about Business Alliance. Business Alliance, Inc. understands the saying, "you will be judged by the company that you keep" so Business Alliance Inc. is working with their franchise partners to make sure they are held to high standards, and they will end relationships or eliminate certain business practices as necessary. Business Alliance has closely analyzed the services which caused negative feedback and has adjusted the processes which led to the reports. They assure us the changes they have made will prevent the recurrence of similar mistakes in the future. Such changes include carefully screening new franchise partners and business models for which they use their marketing expertise, in an effort to help Affiliates achieve success in business and which add value to its catalog of franchise partners.
STATEMENTS FROM Business Alliance
One top executive of the company stated to Rip-Off Report that Business Alliances corporate philosophy is based on the premise that they strive to provide the largest catalog of quality franchise partners of any franchise brokerage grouping the world, as well as full training and support of its Affiliates in a multitude of formats that are easily accessible to the Affiliates. In simpler terms, they are constantly looking for ways to make their Affiliates more successful by implementing cutting edge resources and backing them up with training and support. If an Affiliate has any complaints, is unhappy for any reason, has a comment, or has any unresolved issues, Business Alliance wants that Affiliate to contact their support department at 1-800-557-4850 X202. They guarantee that they will do whatever it takes to make it right and make that Affiliate happy.
STATED IMPROVEMENTS FROM Business Alliance
We have a new, dynamic intranet website where the Affiliates can access webinars, conference calls, online catalog of our franchise partners, calendar of upcoming events and a database with more than 2500 franchises. Recorded versions of the advanced training calls are also on the intranet website in case a call is missed. In sum, Business Alliance provides comprehensive training and tools, as well as an excellent ongoing support network for its Affiliates. So, please call our support department, and we will be more than happy to make sure that you are completely satisfied and that any issue is resolved to your complete satisfaction. Our support number is 1-800-557-4850 X202.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Business Alliance takes quality control very seriously. They have constantly put efforts into ramping up both their support team and client relation processes over the years. Currently Business Alliance goes so far as to provide initial, face-to-face training with its new Affiliates, focusing on critical areas such as marketing, operations, qualifying, presentation and other critical components of successful operation. They follow this up with a mentoring program. Ultimately Business Alliance strives to be proactive and avoid all potential issues, so they are doing everything in their power to manage any and all issues before they arise. For example, Business Alliance has added significantly to their Quality Assurance team and instituted new processes that allow them to identify and resolve issues more quickly.
Because of our investigation and the sincere efforts put forth by Business Alliance, Inc., Rip-off Report is confident in giving Business Alliance, Inc. a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and they are working very hard at achieving total customer satisfaction by providing excellent service. This is made possible by a completely honest approach to looking within their own ranks and at their own processes to eliminate breakdowns and a commitment to taking good care of their customers.
Business Alliance executives understand that the only way to grow as a company is by first recognizing their potential breakdowns and then committing the resources necessary to fix the problems those weaknesses created. A Business Alliance executive stated, "Were not perfect, as no business is. We know that we have made mistakes, but with the changes weve made and the attitude weve instilled in our people, I assure you that we are 100% committed to resolving those issues and creating ongoing, lasting value for our Affiliates.
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect Business Alliance, Inc. knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Business Alliance, Inc. and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Business Alliance, Inc. takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Business Alliance, Inc. enjoys.
Rip-off Report feels Business Alliance, Inc. has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Business Alliance, Inc. shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Business Alliance, Inc. has worked with many clients over time. What really is amazing that despite Rip-off Report appearing on most search engines right below Business Alliance, Inc., their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Business Alliance, Inc. provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Business Alliance, Inc., overall, our research demonstrated to us that Business Alliance, Inc. is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Business Alliance, Inc. Customer Service: firstname.lastname@example.org
RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Business Alliance, Inc.
Business Alliance, Inc. made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
ED Magedson- Founder
PO Box 310 - Tempe, Arizona U.S.A