- Report: #445059
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: Crush LLC, JAB Ventures, TMP Nevada, Jason Brailow
Rip-off Report Investigation: Crush LLC, JAB Ventures, TMP Nevada, Jason Brailow630 West 9560 South, Ste. C Sandy, Utah United States of America
Ripoff Report REVIEW: Crush LLC, JAB Ventures, TMP Nevada & Jason Brailow pledge to resolve all complaints. Consumers can feel confident & secure when doing business with Crush LLC, JAB Ventures, and TMP Nevada, companies 100% committed to customer satisfaction, with their ultimate goal being satisfied clients and good customer relations. Crush LLC has thousands of Happy Customers! If you are dissatisfied with any product or service that Crush LLC, JAB Ventures, and TMP Nevada offer, they have expressed their commitment to making it right with their customers and ensuring the customers are always first. Their employees will also go above and beyond the clients' expectations in the pursuit of excellence in every aspect of the business. Draper, Utah
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
Crush LLC, JAB Ventures, and TMP Nevada have recently contacted Ripoff Report regarding their concern about the claims that you have made in your report, with their ultimate goal being satisfied clients and good customer relations. If you are dissatisfied with any product or service that Crush LLC, JAB Ventures, and TMP Nevada offer, they have expressed their commitment to making it right with their past customers.
As a matter of policy, when Ripoff Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to "doing whatever it takes to make things right with their customers." By working closely with the company or individual, Ripoff Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Ripoff Report cannot ever guarantee any product or service, but we can report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Ripoff Report came to after our investigation, to the best of our knowledge, is that these companies are reputable firms, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW COMPANIES HANDLE THOSE COMPLAINTS SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Ripoff Report
Last month, Jason Brailow approached Ripoff Report in an effort to work with us to address consumer concerns about his companies: Crush LLC, JAB Ventures, and TMP Ventures. Mr. Brailow stated to Ripoff Report that Crush LLC, JAB Ventures, and TMP Nevada have now dedicated a portion of their customer service teams to work exclusively on making improvements in the customer service arena. After these initial conversations, Rip-off Report sent emails to everyone who had filed a Report Crush LLC, JAB Ventures, and/or TMP Nevada to let customers know about their sincere commitments to remedy any and all customer concerns. In fact, these changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, Crush LLC, JAB Ventures, and TMP Nevada have implemented a "Commitment to Excellence" contract, an internal agreement signed by every employee within their companies. This document was designed to reiterate the fact that customer service is their primary concern within Crush LLC, JAB Ventures, and TMP Nevada and has now been signed by every employee, from part-timer to CEO. This new contract states "Our customers are our #1 priority. In fact, without our customers, Crush LLC, JAB Ventures, and TMP Nevada do not exist. Therefore, I will do all I can as an employee and will go above and beyond our customers' expectations in the pursuit of excellence in every aspect of the business.
CRUSH LLC, JAB VENTURES, AND TMP NEVADA CONTINUE TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
One of the surprises that came from the Rip-off Report investigation was that roughly half of the product/company names listed on the Reports filed against them have no connection with Crush LLC, JAB Ventures, and TMP Nevada. In fact, these these complaints should have been registered against their competitors.
In a crowded marketplace, it sometimes occurs that one company is mistaken for another, particularly if they market together or market in similar ways (such as if the competition borrows a successful marketing technique). This is similar to what occurred with these companies, but we are confident that if there are mix-ups in the future, Crush LLC, JAB Ventures and TMP Nevada will work with customers to identify the appropriate vendor, so the customer is no longer mistaken and can get the service he or she needs.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
In the meantime, Crush LLC, JAB Ventures, and TMP Nevada have added new customer service personnel, boosted their ability to handle more calls at one time, and chopped call-in wait times to less than 60 seconds on average. In addition, Crush LLC, JAB Ventures, and TMP Nevada have taken a number of significant steps in their ongoing sales and marketing efforts, changes designed to ensure that customers are absolutely clear about how their "free trial" programs work, further clarifying the benefits of naturally derived supplements, and incorporating a new "No Questions Asked" Refund Policy.
Based upon our investigation of Crush LLC, JAB Ventures, and TMP Nevada and what we have learned about their sincere efforts to improve their customer service processes, Ripoff Report is proud to give Crush LLC, JAB Ventures, and TMP Nevada positive ratings. All in all, the companies have implemented significant strategic changes to their Customer Service Departments and they're working very hard to achieve the goal of total customer satisfaction through excellent service. We believe this has been made possible by honestly and carefully looking within their organization to find and eliminate any problem areas. The Crush LLC, JAB Ventures, and TMP Nevada CEO stated, "When we first learned we had reports written against us, we were surprised. We've always had a strong belief in taking good care of our customers, and we couldn't understand where we went wrong. Then, as we looked more closely at our system, we learned there were ways we could improve to make the customer's experience more friendly. With the feedback from the Ripoff Report, we have been able to fine-tune our processes to be more responsive to our customers, thereby increasing customer satisfaction across the board.
We understand that the only way to grow our companies is by first recognizing our weaknesses and then committing the resources necessary to fix the problems those weaknesses have created. We know that we have made mistakes, as all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating an excellent experience for our customers."
Crush LLC, JAB Ventures, and TMP Nevada ARE GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT...
Crush LLC, JAB Ventures, and TMP Nevada recruit many of their customers by offering trial bottles of sample products to prospective clients, with the only costs being that customers agree to pay a small shipping and handling charge in order to receive their free trial bottle. For a small S&H charge, the customer gets shipped the product and has 14 days from the date of order, (7 days for shipping and 7 days to try out the product) to see if the product is right for them. If Crush LLC, JAB Ventures, and TMP Nevada does not hear from their customers, they presume that the customers are enjoying the product, and want to continue to receive it on a monthly basis to ensure they do not run out of supply. However, if Crush LLC, JAB Ventures, and TMP Nevada do not hear from you, the customer, they cannot take care of your concerns. So please call them if you are not happy. Customers can even keep the product they received, and Crush LLC, JAB Ventures, and TMP Nevada will gladly refund your money if you are dissatisfied with any part of your experience with them. The Product is yours to keep; this is their way of saying Thank You, for trying their products.
In fact, as noted above, Crush LLC, JAB Ventures, and TMP Nevada have now instituted a "No Questions Asked" refund policy. If a Crush LLC, JAB Ventures, or TMP Nevada customer is unhappy for any reason with a product sold by them, they will make a complete and full refund. In this way, Crush LLC, JAB Ventures, and TMP Nevada always work to give consumers the benefit of the doubt -- and Rip-off Report is very impressed with this commitment to ongoing customer satisfaction. Rip-off Report knows there is no company or individual that is perfect Crush LLC, JAB Ventures, and TMP Nevada know this as well, and they have demonstrated their commitment for continuing improvement. That is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a members of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program, Ripoff Report sent an email to every client who filed a Report on Crush LLC, JAB Ventures, and TMP Nevada and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how companies like Crush LLC, JAB Ventures, and TMP Nevada take care of their mistakes. No company is without its share of problems; however, there are many companies who continually sweep those problems under the rug and never achieve the growth that companies such as Crush LLC, JAB Ventures, and TMP Nevada enjoy.
Ripoff Report feels Crush LLC, JAB Ventures, and TMP Nevada have learned from all those who have complained; they even seem to be thankful for those who have brought problems to their attention.
According to Mr. Brailow, "Although it's unreasonable to think that we will ever achieve 100% customer satisfaction, that is still our goal -- day in and day out. Part of our improvement process is to continually monitor and respond to feedback from our customers, and we've taken a number of steps to ensure that we are always listening to our customers and taking care of them in the very best ways possible."
Crush LLC, JAB Ventures, and TMP Nevada show leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Crush LLC, JAB Ventures, and TMP Nevada have worked with more than 500,000 customers and yet they have fewer than 50 Rip-off Reports to filed against them. That works out to a complaint ratio of less than one one-hundredth of one percent (<0.0001)! This is significantly lower than the average for companies in the natural supplements industry, but is especially low for companies that will sometimes have thousands of sales a day. From our perspective, it is quite unusual for a company who has had so few complaints request (on their own) to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. In that regard, it's clear that Crush LLC, JAB Ventures, and TMP Nevada are setting a path other companies can follow that truly care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Crush LLC, JAB Ventures, and TMP Nevada, overall, our research demonstrated to us that Crush LLC, JAB Ventures, and TMP Nevada is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, Secrete Service, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
For the record, Rip-off Report does not solicit companies to participate in its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires Member Businesses to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail -- and Crush LLC, JAB Ventures, and TMP Nevada have made that commitment to us and make that commitment to you as well.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future -- and Crush LLC, JAB Ventures, and TMP Nevada have made such improvements and have shared them with us.
Anyone contacting the following e-mail address will get immediate attention (within 3-5 business days, usually within 24 to 48 hours).
We ask that you contact and Crush LLC, JAB Ventures, and TMP Nevada at email@example.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
However, we believe that consumers can feel confident and secure when doing business with Crush LLC, JAB Ventures, TMP Nevada, and Jason Brailow.
Crush LLC, JAB Ventures, and TMP Nevada, and Jason Brailow have made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 04/20/2009 05:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-Crush-LLC-JAB-Ventures-TMP-Nevada-Jason-Brailow/Sandy-Utah-84070/Ripoff-Report-REVIEW-Crush-LLC-JAB-Ventures-TMP-Nevada-Jason-Brailow-pledge-to-resolv-445059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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