- Report: #366914
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: James Smith, James Smith Coaching, JamesSmithSeries.com
Rip-off Report Investigation: James Smith, James Smith Coaching, JamesSmithSeries.com14039 South Minuteman Drive Draper = Www.JamesSmithSeries.com, Utah United States of America
Rip-off Report REVIEW: James Smith, James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com give their commitment to 100% customer satisfaction, pledges to resolve complaints & address inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. James Smith and James Smith Coaching Company have committed to go above and beyond a student's expectation in the pursuit of excellence in every aspect of their real estate education business - Consumers can feel confident & secure when doing business with JamesSmithSeries.com. James Smith, James Smith Coaching & James Smith Real Estate Coaching Company Draper, Utah
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SPECIAL UPDATE: January 21 2012: James Smith Real Estate remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. James Smith Real Estate is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, James Smith Real Estate has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, James Smith Real Estate has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever James Smith Real Estate remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
James Smith (James Smith Real Estate Coaching Company ) joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
James Smith (The Coaching Company) approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that James Smith and his company are sincere in their commitment to remedy any and all customer concerns. Company CEO Aaron Osmond stated to Rip-off Report that James Smith and the Coaching Company have established a dedicated customer service team to work exclusively on making and overseeing improvements to customer service. In addition, James Smith has formed a volunteer Customer Advisory Council, made up of current students to oversee resolution of customer service issues and hold the company accountable for its actions with other students. These changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, James Smith and The Coaching Company recently had every employee sign a "Commitment to Excellence" contract. This document, between The Coaching Company and its employees, was designed to reiterate the fact that customer service is their primary concern. This contract states Without our clients The Coaching Company does not exist, therefore our clients are our #1 priority and I as an employee will go above and beyond our client's expectation in the pursuit of excellence in every aspect of the business. CEO, Aaron Osmond told Rip-off Report that every employee signed this contract from the CEO down to part time employees!
JAMES SMITH STANDS UP AND TAKES RESPONSIBIILTY
One of the surprises that came from the Rip-off Report investigation was the complaints that had little to do with James Smith himself. In fact, our research found that James Smith has been an independent speaker for several different independent seminar companies including such as the Learning Annex, NRI, NREA, and MIT. It is important to understand that James had no ownership interest in any these companies, nor did he have any control over the quality of customer service. He had no say in the business and how it was run. Unfortunately, most of the complaints found on Rip-off Report had more to do with how these companies dealt with students and their lack of customer service. Despite this reality, James Smith decided to do something about it. In March of 2008, James formed his own real estate training company and hired a former executive of Microsoft (Aaron Osmond) to be the new CEO of this organization with a charter to ensure the highest level of customer service for James' students (past and future). In addition, with the formation of this new company, James has committed himself, his company, and his employees to resolve the complaints of past students and prevent these issues in the future. In fact, if a past student has questions or concerns from the past they can send an e-mail the new customer service staff at CustomerHelp@JamesSmithSeries.com
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
CEO, Aaron Osmond, also told us that over the last few months the company has implemented a new customer service department and new processes in an effort to eliminate dropped calls or unusually long hold times. In addition, The Coaching Company has implemented new technology that will allow them to better serve their students via the internet using members only web access sites for students to access account information and benefits from the company.
Because of our investigation and the sincere efforts put forth by James Smith and The Coaching Company, Rip-off Report is proud to give The Coaching Company a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection.
James Smith has stated "We realize that our students are at the core of our company's success. When our students are successful, then we thrive and grow as a company". He then added, "I know that some of my students were not treated well in the past. I also know that we may make mistakes in the future, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating an excellent experience for our students".
JAMES SMITH AND THE COACHING COMPANY CONTINUE TO GO ABOVE AND BEYOND BY IMPLEMENTING CUSTOMER ADVISORY COUNCIL PROGRAM.
In the summer of 2008, James Smith and the Coaching Company initiated the Customer Advisory Council program. Under this program, current, active students are asked to participate in a one-year voluntary program to represent and advocate for other students who have joined or may join a James Smith real estate training program. Council members are asked to act as intermediaries for students with concerns and to ensure those concerns are resolved by the right people in the company. In addition, Council members meet monthly with company executives to review customer service issues, process issues, quality improvement issues, and other items to help the company improve the overall quality of customer service within the Coaching Company for all James Smith students. 2008-2009 Council Members can be found on the company web site at www.JamesSmithSeries.com/advisory-board.html.
James Smith and The Coaching Company Guarantees Quality Education Not Profits...
One of the difficulties of investor education is the fine line between backing up the quality, currency, and depth of the investor training provided versus guaranteeing the final results of an investment decision that the student ultimately has to make on their own. James Smith and his new team of instructors and coaches are completely dedicated to providing the highest level of quality real estate investing education available in the market. However, even the best investor can make mistakes and there are inherent risks associated with investing in real estate.
Unfortunately, some past students have blamed James Smith personally for the results of their poor investment decisions. Even so, James and his staff at the Coaching Company stand ready to help these students with strategies and methods to reduce their losses and resolve problems due to poor investment decisions. They understand that the purpose and power of investor education is to avoid costly mistakes and help students make the best possible investment decisions moving forward.
We have found that James Smith and The Coaching Company are anxiously engaged in helping students to a) understand the core principles of real estate investing, b) to indentify current real estate trends and determine the most viable real estate investing strategies in today's economic environment, c) to show students how to conduct ethical real estate transactions without taking advantage of others, and d) to give student's courage and confidence to take action consistently over time to build wealth and establish financial independence. However, despite these education efforts, James Smith and the Coaching Company cannot guarantee investing results.
I am sure you would agree that neither James Smith nor Coaching Company can be held responsible for a student's failure to use the strategies and techniques available to them, nor can they be held accountable for changes in our economy that may have a negative effect on an investment's performance. That is simply no fault of the company. In spite of all these situations, and knowing that bad investing experiences are not always the fault of the teacher, I believe you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows, there is no company or individual that is perfect James Smith and The Coaching Company also understand this and demonstrate their desire for continuous improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on James Smith or the Coaching Company and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like James Smith and The Coaching Company takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the results that other companies such as The Coaching Company will enjoy when they are willing to resolve customer concerns.
Rip-off Report feels that both James Smith and The Coaching Company have learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. James Smith has stated, "The only way we can find the strengths and the weaknesses in our training products and programs is for our students to share their experiences, both good and bad."
James Smith and The Coaching Company shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, James Smith has taught over 40,000 individual students and with only 24 Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on the first page of most search engines right below James Smith, his complaint ratio is less than one thousandth of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. James Smith and the Coaching Company is showing leadership for other companies to follow that care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including James Smith nor the Coaching Company, overall, our research demonstrated to us that James Smith and the Coaching Company are a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact Customer Service at: CustomerHelp@JamesSmithSeries.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with James Smith and The Coaching Company. Here's why. James Smith and The Coaching Company made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 08/26/2008 12:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-James-Smith-James-Smith-Coaching-JamesSmithSeriescom/Draper-WwwJamesSmithSeriescom-Utah-84020/Rip-off-Report-REVIEW-James-Smith-James-Smith-Real-estate-James-Smith-Coaching-Company-366914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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