• Report: #501511

Complaint Review: Rip-off Report Investigation: Matt Bacak commits to total customer satisfaction.

  • Submitted: Mon, September 28, 2009
  • Updated: Mon, September 28, 2009

  • Reported By: ED Magedson - Founder - Rip-off Report — Tempe Arizona U.S.A.
Rip-off Report Investigation: Matt Bacak commits to total customer satisfaction.
2763 Meadow Church Rd. Ste 206 Duluth, Georgia United States of America

Rip-off Report Investigation: Matt Bacak commits to total customer satisfaction. Bacak pledges to resolve complaints & inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Matt Bacak employees will go above and beyond the clients expectation in the pursuit of excellence in every aspect of the business. Matt Bacak has re-tooled his entire company to focus on one goal over-riding all others: complete and total, 100% customer delight. Feel confident & secure when doing business with Matt Bacak, Duluth, Georgia.

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Rip-off Report Investigation Matt Bacak joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike. Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business. As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value. ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES. By Ed Magedson - Founder, Rip-off Report M att Bacak approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. Bacak noticed that some of the reports on the Rip-off Report website were from people who were unable to contact his customer support department. "We have always maintained a customer support staff," Bacak says, "but I decided that wasn't good enough. So we set up a whole new office and a whole new system to do an even better job at taking care of our customers". Bacak has gone above and beyond, though. He has also spent a lot of time, money and energy building websites specifically to provide quick access to him and his team. "We wanted our customers to be able to find us and contact us, even if they lost their emails and had no record of doing business with us. So we did a lot of search engine optimization. Google us, and you'll find lots of websites with our complete contact information. We built them for that purpose." After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Matt Bacak is sincere in his commitment to remedy any and all customer concerns and/or misconceptions, as he and his team was diligent in remedying any outstanding issues. Bacak has now dedicated a portion of his customer service team to work exclusively on making improvements in the customer service arena, such as those listed above which were implemented as a direct result of feedback they received from Rip-off Report. MATT BACAK CONTINUES TO CLARIFY WHO HE IS AND WHAT HE CAN DO FOR CLIENTS Matt Bacak is an Internet Marketing teacher, and runs a company that provides training for anyone who wants to know how to earn a living on the internet, create streams of income using websites and other internet marketing techniques, and even start from scratch to build a six-figure income online. Matt Bacak has always had a 100% commitment to taking good care of his customers and dealing with all customer service issues within 24-48 hours of receiving them. To that end, Bacak has put into place systems, people, and technology that make it certain that Matt Bacak's staff is the easiest to contact, easiest to deal with teaching, training and marketing service on the Internet. "We don't want to meet the 'standard' - we want to exceed the standard... and set the bar higher for everyone else." And Rip-Off Report has found this to be the case. STATEMENTS FROM MATT BACAK Matt Bacak is considered by many an Internet Marketing legend. Using his stealth marketing techniques, he became a Best Selling author with a huge fan base of over 300k people in his niche, and he built multi-million dollar companies. Since Matt has been an internet marketer for over 8 years now, his techniques and strategies are widely used across the internet, and he has taught many of the Who's Who of Internet Marketing. Many people say that Matt is a self-made millionaire. Matt says that is totally wrong. He says, he is a couple-made millionaire. There is no way I could have gotten to the place I am today without my wife by my side. She is my partner in everything I do, and her skills in working with people direct me in designing top-notch customer service programs. If you follow Matt on Twitter, Facebook and his blog, you will realize that he is really big on his family. He has a family of five--his wife, himself and three children (two girls and a boy). Most importantly, Matt strives to be the best at what he does, and has a 110% commitment to customer service and support he wants anyone who ever comes in contact with his company, customer or otherwise, to be more than satisfied with the interaction and services rendered. If a customer has any complaints, is unhappy for any reason, has a comment, or has any unresolved issues please call our support department at 1-770-623-3008, and we guarantee that we will do whatever it takes to make it right and make you happy. STATED IMPROVEMENTS FROM MATT BACAK "I have poured massive amounts of time, money and energy into re-structuring my business to take total care of my customers. From now on, you can rely on me to provide you with the most current marketing tools and strategies available and to match that with exceptional customer service." says Bacak. "It's important to know Ive completely separated myself from former business relationships and rid myself of underperforming employees, so I can provide my customers with ONLY Matt Bacak and my hand-picked and trained people. Therefore, if you ever have any type of problem or concern I have total control to immediately take care of your needs." As evidence of his new improved accessibility, Bacak released a press release about these improvements on July 25, 2009 at http://www.prweb.com/releases/contact/mattbacak/prweb2678634.htm -. and has a staff of people waiting to take your call at 1-770-623-3008. ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH Bacak says that virtually all complaints stemmed from people who did not have correct contact information for his company - or from underperforming employees. "I fired all those people," Matt says. "I hate having to fire people, but the fact is my customers are my #1 business priority. Period. So the bad employees had to go." Bacak has beefed up his customer support system, with new phones, new software, and most importantly a new staff of happy, excited customer support specialists. Because of our investigation and the sincere efforts put forth by Matt Bacak, Rip-off Report is confident in giving Matt Bacak a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers. Matt Bacak knows the only way to grow as a company is by first recognizing weaknesses and then committing the resources necessary to fix the problems those weaknesses created. Matt Bacak stated, "All businesses make mistakes. We did, too. But I can tell you this: we are 100% committed to resolving those issues and creating value for our clients. And we believe we have done that. We also remain 100% open to feedback on how we can do even better." In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart. Rip-off Report knows there is no company or individual that is perfect Matt Bacak knows this also and demonstrates his need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program. RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Matt Bacak and I would now like to share the results with you. The majority of clients stated that they appreciated our efforts. As usual, customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Matt Bacak takes care of his mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Matt Bacak's enjoys. Rip-off Report feels Matt Bacak has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. Matt Bacak shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Keep in mind, Matt Bacak has worked with over 150,000 customers over time. What really is amazing that despite Rip-off Report appearing on most search engines right below Matt Bacak's name, his complaint ratio is a fraction of a percent of his overall customers. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Matt Bacak provides a leadership model for other companies that care about their clients to follow. ABOUT THE CORPORATE ADVOCACY PROGRAM While Rip- off Report does not endorse any company, including Matt Bacak's, overall, our research demonstrated to us that Matt Bacak is a solid, reliable internet marketer that stands behind his service. Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries. Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member. This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail. The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future. Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Matt Bacak's Customer Service: mattbacak@gmail.com RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses. ..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel confident and secure when doing business with Matt Bacak. Here's why. Matt Bacak made a commitment to and is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business .... Sincerely, ED Magedson- Founder Rip-off Report mailto:editor@ripoffreport.com www.ripoffreport.com Rip-off Report PO Box 310 - Tempe, Arizona U.S.A.

This report was posted on Ripoff Report on 09/28/2009 11:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-Matt-Bacak-commits-to-total-customer-satisfaction/Duluth-Georgia-30097/Rip-off-Report-Investigation-Matt-Bacak-commits-to-total-customer-satisfaction-Bacak-ple-501511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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