• Report: #231852

Complaint Review: Rip-off Report Investigation: NMR - National Marketing Resource - Rip-off Report

  • Submitted: Sun, January 21, 2007
  • Updated: Sun, January 21, 2007

  • Reported By:Tempe Arizona
Rip-off Report Investigation: NMR - National Marketing Resource - Rip-off Report
351 W. Washington Kearney, Missouri United States of America

Rip-off Report REVIEW: NMR contacts Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. NMR is committed to resolving all of its customer's concerns. Use NMR services with confidence - leading eCommerce & Real Estate investment education provider. NMR gets a POSITIVE rating in customer support & quality assurance. Orem Utah

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Rip-Off Report REVIEW

NMR - National Marketing Resources joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

..A long name for a program that does a lot for both consumers and business a like.

Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

This program gives consumers the confidence they need when doing business with any member business of this program..

As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.


The only kind of companies that come to Rip-off Report to try and make things right, are the truly honest ones. Most others either threaten Rip-off Report or sue us. Many companies just change their name once they end up on Rip-off Report.

By Ed Magedson - Founder www.ripoffreport.com

NMR - National Marketing Resources first approached Rip-Off Report for the purpose of resolving concerns posted on Rip-Off Report.com several months ago. Like all other companies interested in our Corporate Advocacy Program, they must contact Rip-off Report with a strong desire to make things right from the past and always in the future with a state commitment to customer satisfaction.

After making calls to those who filed complaints, is apparent that NMR has a sincere commitment to remedy any customer concerns. Below find a list of recent improvements and modifications NMR has made to better service its customers:

In an effort to go beyond the call of good customer service NMR wants to make sure everyone is satisfied and recently stated to Rip-off Report. Customers logging complaints about NMR number less than one-hundredth of 1% of our entire customer base, but make up the most important segment of our business because that is how we find out where improvement is needed. Communication and resolution with those consumers helps to better our entire fulfillment structure. We'll listen and do everything necessary to alleviate their concerns.


Rip-off Report's research has shown that NMR is primarily a third party fulfillment vendor. In most instances the company who sells you these programs out-sources fulfillment of this training to a professional educational company like NMR. Unfortunately, these sales companies don't always make it clear that they are separate and that there is only a contractual obligation between them. Because of this lack of clarity and communication NMR often takes the blame for the sales practices and policies of these other companies. Regardless, I have found that NMR will often step to the front to act as a mediator in handling these issues. All companies have employee and procedural issues, but with good consumer feedback and communication NMR will always continue to make changes for the better.

Rip-Off Report's review of NMR reveals that there is some evidence of disgruntled ex-employees, and competitors have victimized NMR.


NMR has launched a new e-mail bestservice@nmrdirect.com to provide a readily available venue to resolve customer concerns for those customers who have posted complaints on Rip-Off Report.

-NMR has developed and implemented a comprehensive online training format called the Interactive Training System (ITS) which expands the customer available educational material by more than double and is available 24 hrs./day.

-Ongoing creation and integration of a new internal customer management database (CRM) at a cost of over $1 million to improve customer service response.

-An increase in customer related staffing of more than 50 people, nearly double, over the past year.

-The implementation of an audited certification system, following an IBM model, for internal educators and consultants.

-Recent expansion to multiple facilities totaling more than 17,000 sq. ft.

-Obtained certification as an approved and licensed eBay research developer.

-NMR has worked aggressively with consumer protection and advocacy groups, including the Rip-Off Report, to better serve and support the customer experience.

Rip-Off Report will continue to work with NMR to ensure complete customer satisfaction. Our investigation shows that NMR provides small business owners and entrepreneurs with essential educational and operational services and material. These materials, in varying formats, have been made available to more than 150,000 customers over the past 5 years resulting in tens of millions of dollars in documented customer revenue. With legitimate complaints to advocacy groups numbering less than 30, NMR's dissatisfaction ratio stands at less than 2 hundreths of one percent (.02%).

NOTE: as part of the Corporate Advocacy Program Rip-off Report verifies all Reports and Rebuttals, and will expose only those posted erroneously. Rip-off Report has evidence that ex-employees and at least one competitor filed several complaints in an effort to discredit NMR .. Rip-off Report does not approve of these types of postings.

Commitment To Satisfy Everyone

It is impossible to satisfy all of the people all of the time. Consumers, however, may feel secure in knowing NMR is a member of the Corporate Advocacy Program. Rip-Off Report will make certain that NMR lives up to its promised commitments.

Although Rip-off Report has not independently verified NMR's products and services, as Rip-Off Report is not a customer of NMR, it can and does verify NMR's commitment to satisfy all of its customers.

Rip-Off Report's review of NMR shows that NMR has fulfilled its commitment to provide excellent customer service. Consequently, Rip-Off Report gives NMR a POSITIVE rating in customer support and quality assurance. So now you know you can use NMR services with confidence.

Once a Rip-Off Report Is Filed It Will Not Disappear

Unlike other consumer agencies, once a Rip-off Report is filed it will not EVER disappear. Why? Our theory is, it is better to see how a company or individual rectified complaints in the past. So, in the future, if you see no new complaints about a company, and you can see how they took care of those complaints, wouldn't you feel more comfortable dealing with that company or individual? After all, all businesses will get complaints. How they take care of them separates good business from bad business.

Rip-off Report Contacts NMR's Customers

At the request of NMR, and as a requirement of the Corporate Advocacy Program, Rip-Off Report contacted all individuals who posted complaints on Rip-Off Report.com.

Reponses to this communication were positive. A majority of the customers who initially expressed frustration with NMR stated that NMR resolved their worries.

Several of NMR's customers stated, if given the chance, they would redact their negative report. Everyone was surprised Rip-off Report was calling them and was very thankful for NMR's efforts to ensure their needs were satisfied.

We are pleased to report that at the time of this report, NMR has a positive rating. Again, Rip-off Report Corporate Advocacy Program works for both the consumer and the business .

NMR continues to run a successful operation. The fact that NMR approached Rip-off Report to assist it in resolving any consumer complaint is further evidence of NMR's sincere desire to clear up any unresolved matters and safeguard against similar issues in the future.

Rip-off Report has and always will be working harder for you, the consumer, so you can feel confident about what to look for when dealing with a business. Remember, just because a company is reported on Rip-off Report does not mean you should not do business with it. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company. No company is perfect, that is why political activists, and consumer advocacy groups like Rip-off Report are needed to instigate public action for the betterment of our society.

Rip-Off Report Does Not Solicit This Program

Rip-off Report does not solicit its Corporate Advocacy Program. Any participation in this program is completely voluntary and at the request of the program member.

Anyone contacting this e-mail address will get immediate attention. bestservice@nmrdirect.com

Be sure to contact us about any business that is on the Corporate Advocacy Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for the consumer and business alike. We will make mistakes too as we all do.

Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

..A long name for a program that does a lot for both consumers and business a like.

ED Magedson- Founder EDitor@RipoffReport.com badbusinessbureau.com www.ripoffreport.com

Don't let them get away with it. Make sure they make the Rip-off Report!

We are not lawyers. We are not a collection agency.

We are Consumer Advocates. ...the victims' advocate

We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers

This report was posted on Ripoff Report on 01/21/2007 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-NMR-National-Marketing-Resource-Rip-off-Report/Kearney-Missouri-64060/Rip-off-Report-REVIEW-NMR-contacts-Rip-off-Report-Corporate-Advocacy-Business-Remediation-231852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Rip-off Report Investigation: NMR - National Marketing Resource - Rip-off Report

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