- Report: #498500
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: National Association Of Professional Women - NAPW commitment to customer satisfaction
Rip-off Report Investigation: National Association Of Professional Women - NAPW commitment to customer satisfaction1305 Franklin Ave. Garden City, New York United States of America
Ripoff Report REVIEW: National Association Of Professional Women - NAPW commitment to customer satisfaction, pledges to resolve complaints & address inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. National Association Of Professional Women - NAPW employees will go above and beyond the clients expectation in the pursuit of excellence in every aspect of the business - Consumers can feel confident & secure when doing business with National Association Of Professional Women-NAPW. Garden City, New York
*Consumer Comment: They are still claiming it is free and sending cards
SPECIAL UPDATE: October 13 2012: NAPW - National Association of Professional Women remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. NAPW - National Association of Professional Women is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, NAPW - National Association of Professional Women has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, NAPW - National Association of Professional Women has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever NAPW - National Association of Professional Women remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
NAPW - National Association of -Professional Women joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings. Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES. By Ed Magedson - Founder, Rip-off Report N APW - National Association of Professional Women approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. NAPW noticed that the reports on the Rip-off Report website were from people who were not members of NAPW and did not experience or know the benefits of membership in NAPW, so they would be unaware of all the services available and how effective they are. NAPW has maintained and continues to maintain an in-house customer support team that handles ongoing member inquiries and requests regarding services. After Rip-off Report did a recent mailing to everyone who filed a Rip-off Report, it became apparent that NAPW is sincere in their commitment to remedy any and all customer concerns and/or misconceptions. Company executives stated to Rip-off Report that NAPW is diligently working to make improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report. As a company executive explained, NAPW has an ongoing commitment to its members to find a mutual and satisfactory resolution to any complaint or concern to make sure that all of its members get the full benefit of membership. We are working to answer all of the issues raised in the reports and to provide a way to address every complaint posted on Ripoff Report (true or not) to promote quality communication and services to all consumers and members." NAPW CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR MEMBERS
The National Association of Professional Women (N.A.P.W.) provides tools and forums designed to help its members achieve and maintain success within their chosen profession. Women should feel 100% confident and comfortable joining N.A.P.W. The Association offers tremendous value to its members through its broad array of business-growth programs, resources and strategic partnerships that help its members achieve professional and social success. N.A.P.W. is the fastest growing womens association in America, growing at a rate of over 2,500 members every week. N.A.P.W. provides an exclusive forum where members can network and communicate online, as well as in person through local chapters throughout the United States. Through N.A.P.W.s Mentorship program, where members can interact with accomplished women who are senior to them in their field of interest and N.A.P.W.s In The Studio offering, an online weekly broadcast featuring interviews with interesting and highly motivational speakers, members are regularly exposed to critical and compelling issues and topics that are timely, important and of special interest to professional women.
STATEMENTS FROM NAPW NAPW recognizes any complaint posted on Rip-off Report, even if it is false, is an issue that needs to be addressed and if handled correctly can be a positive opportunity for the company to improve itself. With the feedback generated by Rip-off Reports Investigation, NAPW will continue to make organizational enhancements to improve problem resolution and to pursue its commitment to a positive customer experience.
STATED IMPROVEMENTS FROM NAPW NAPW has tens of thousands of satisfied members, whose professional lives are enhanced through their membership. However, it has come to our attention that there are unverified allegations online regarding the customer service experience we provide to prospective members, as well as disparaging comments about our CEO and businesses with which he has been associated in the past. The value we provide to our members is paramount, and we will do whatever it takes to ensure that our members' experience is not devalued as a result of these allegations. To that end, our CEO has personally addressed our customer service representatives, to impress upon them the importance of ensuring a satisfactory experience for all people with whom our company comes in contact, whether those people ultimately become customers or not. As well, NAPW has instituted training, oversight and reporting systems designed to ensure that any concerns which might arise while interacting with our customer service representatives will be acted upon. As part of this implementation, we provide a guarantee that complaints will be escalated promptly and will be directed to a senior-level member of our management team, who will personally address the concern with the person raising it as well as with the customer service representative involved. This program is a direct result of Ripoff Report working just as it should and bringing these issues to our attention, and we remain committed to being an exemplary corporate citizen and member of Ripoff Report's Corporate Advocacy, Business Remediation & Customer Satisfaction program. All consumers can feel secure that NAPW respects their opinions and concerns. We have created a specific e-mail address to demonstrate this commitment, and any incoming concerns will promptly be brought directly to the attention of both our CEO and General Counsel. Please feel free to contact us anytime by e-mailing us at: email@example.com
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Because of our review and the sincere efforts put forth by NAPW, Rip-off Report is is confident in giving NAPW a positive rating. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their members.
NAPW knows that the only way to grow as a company is by first recognizing their problem areas and then committing the resources necessary to fix the problems. An NAPW executive stated, "We know what the issues are, all businesses have customer complaints and ours is no different, but I can assure you that we are 100% committed to resolving those issues , growing our business the right way and providing our members with the best services available."
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart. Rip-off Report knows there is no company or individual that is perfect NAPW knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every individual who filed a Report on NAPW and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As often happens, some customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like NAPW takes care of its mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as NAPW enjoy.
Rip-off Report feels NAPW has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. NAPW shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, NAPW has worked with many members over time. What really is amazing that despite Rip-off Report appearing on most search engines right below NAPW , their complaint ratio is a fraction of a percent of their number of members. NAPW's members show a satisfaction rate with the programs and services provided that is higher than most similar organizations.
ABOUT THE CORPORATE ADVOCACY PROGRAM While Rip- off Report does not endorse any company, including NAPW , overall, our research demonstrated to us that NAPW is a good company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail. The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future. Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days ) We ask that you contact NAPW at firstname.lastname@example.org
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with NAPW. Here's why. NAPW - National Association of -Professional Women made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com Rip-off Report PO Box 310 - Tempe, Arizona U.S.A.
This report was posted on Ripoff Report on 09/21/2009 10:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-National-Association-Of-Professional-Women-NAPW-commitment-to-customer-satisfaction/Garden-City-New-York-11530/Ripoff-Report-REVIEW-National-Association-Of-Professional-Women-NAPW-commitment-to-cust-498500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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