- Report: #132978
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: O Premium Waters
Rip-off Report Investigation: O Premium Waters1740 W Broadway Mesa, Arizona United States of America
Rip-off Report INVESTIGATION: O Premium Waters contacts Rip-off Report to satisfy all complaints. No more long term contracts offering month to month agreements. OPW a victim of complaints made by ex-employee & competitors. OPW joins Rip-off Report Corporate Advocacy & Customer Satisfaction Program Mesa Arizona
SPECIAL UPDATE: O Premium Waters remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. O Premium Waters is truly dedicated to making sure ALL customers are happy with their coverage. O Premium Waters continues to show customer service is of the utmost importance and they currently have no complaints!
To date, O Premium Waters has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. O Premium Waters proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, O Premium Waters has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that O Premium Waters is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever O Premium Waters remains committed to customer satisfaction and gets our top Verified Safe endorsement.
They're doing that and more.
Rip-off Report Investigation:
By Ed Magedson - Founder
ROR Investigation reveals that O Premium Waters has been repeatedly victimized by disgruntled ex-employee and competitor harassment. They have launched a new website for interactive customer service issues.
O Premium Waters joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a result of our investigation, Rip-Off Report currently gives a positive rating to O Premium Waters for their most recent performance in Customer Service and Quality.
The owners of OPW came to Rip-off Report several months ago for the purpose of handling issues posted on Rip-off Report. After an initial short investigation of OPW, it was apparent they truly had a commitment to change and improve their company's sales and service practices. The change from "long term" contracts to month to month agreements significantly influenced our perception of their willingness to become more customer friendly.
In my opinion, normally, no business gives the consumer a great rate unless you agree to a long term commitment (i.e. cellular phone companies) so the business, can recoup their discount to you; O Premium Waters is so confident in their superior service & high quality of water, they said, "at O Premium Waters, you don't need to make a long term commitment" Rip-off Report commends OPW for their commitment and good business sense.
FALSE REPORT BY A LOCAL WATER STORE CHAIN!
Rip-off Report will continue to work with OPW to insure complete customer satisfaction. As for the disgruntled employees "grinding their ax" on Rip-off Report, we suggest you investigate the appropriate steps if you feel your employee rights have been violated. And for the competitors, you must be really worried if you have to continually make up stories to make them look bad. Just last week Rip-off Report caught a competitor filing a false report by a local water store chain!
NOTE: as part of the Corporate Advocacy Program Rip-off Report verifies all Reports and Rebuttals, and will expose those posted erroneously.
ALL BUSINESSES WILL GET COMPLAINTS, BUT HOW THOSE BUSINESSES HANDLE THOSE COMPLAINTS SEPARATES GOOD BUSINESS FROM BAD BUSINESS.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
This program is called Rip-off Report Corporate Advocacy, Customer Satisfaction & Remediation Program. A long name for a program that does a lot for both the consumer and the Reported business alike. This program requires the Member business to agree to satisfy all complaints past, present and in the future when applicable.
The member business must also state improvements to their business that benefit the customer to avoid problems in the future as O premium Waters has accomplished with their new No commitment, hassle free month to month policy and much more.
Rip-off Report has, and always will be, working harder for you, the consumer, so you can feel confident about what to look for when dealing with a business. Remember, just because a company is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company. No company is perfect, that is why political activists, and consumer advocacy groups like Rip-off Report are needed to instigate public action for the betterment of our society.
ONCE A RIP-OFF REPORT IS FILED, IT WILL NEVER EVER DISAPPEAR Unlike other consumer agencies, once a Rip-off Report is filed, it will never EVER disappear. Why? Our theory is, it is better to see how a company or individual rectified complaints in the past, right? So, in the future, if you see no new complaints about a company, and you can see how they took care of those complaints, wouldn't you feel more comfortable dealing with that company or individual? After all, all businesses will get complaints.
IT'S IMPOSABLE TO SATISFY ALL THE PEOPLE ALL OF THE TIME It is imposable to satisfy all the people all of the time. Consumers can even feel more secure knowing they are a member of our Corporate Advocacy Program CAP, and, if a member business does not live up to their stated commitment, then the consumer knows Rip-off Report is here to make sure they do live up to their promised commitments to their customers. This program is now running 2 years as a test and is now ready to expand it further.
Several months ago, O Premium Waters (OPW) contacted Rip-off Report with a strong desire to have all complaints resolved.. OPW stated its intention to right any wrong that still may be unresolved. They felt that Rip-off Report was the most straightforward and efficient way to correct any unresolved issues. So, after a thorough investigation, Rip-off Report can certify, to the best of our knowledge, that OPW is a legitimate operation and in some cases, have been a target of a smear campaign from competitors. OPW openly admitted they needed improvements and new policies with respect to cancellations, refunds, and customer service. Our investigation clearly revealed that those new policies currently are in place.
Rip-off Report did a through investigation into the Reports that were filed, we found evidence of former ex-employees instigating some of these complaints. OPW also has large international competitors whose employees have written complaints several years after their employment. Most recently, one of the owners of the local water and ice store, posing as a customer of OPW, was found to be lodging bogus customer complaints. Rip-off Report identified the bogus complaint, when we asked why she filed the complaint; she was at a loss for words and just hung up on us.
Here is what Rip-off Report has learned to date.
RIP-OFF REPORT INVESTIGATION FOUND OPW HAS GONE COMPLETELY AWAY FROM TERM CONTRACTS TO MONTH TO MONTH AGREEMENTS Rip-off Report investigation found O Premium Waters changed it contractual obligations with its new customers. In an effort to promote a more positive experience for their customers, Rip-off Report learned OPW officials eliminated one, two, and three year contracts from their offers. These month to month agreements sold over the last 6 months have greatly reduced complaints from new customers vs. customers enrolled on longer term contracts. Rip-off Report sees this change as a reinforcement of OPW's managements' intent to become the best customer friendly company in the water industry.
Rip-off Report CONTACTS OPW CUSTOMERS... At the request of OPW, also a requirement before a business becomes a member of the Corporate Advocacy Program, we contacted several of those who had complained, just to see how OPW was doing in resolving some of the bona fide problems. (Again, this is also a requirement of the Corporate Advocacy & Customer Satisfaction Program)...We obtained a list through their offices, unannounced and contacted existing customers and customers who filed complaints.. Here is a representative sampling of the results representative of those calls:
Of those who had complained where Rip-off Report had valid contact information, the most representative response was like this customer, "We were frustrated and that is why we filed a report", everyone basically made the same additional comment that, "since their recent contact with O Premium Waters, they had been satisfied", but mostly they all we were pleased to have their complaint addressed by someone who could do something about it. Many have given O Premium Waters a second chance and said they would defiantly get back to Rip-off Report on how things were going. Everyone was surprised Rip-off Report was calling them and was very thankful for O Premium Waters policy changes and efforts to make things right from the past.
There were a couple complainants who were unaware of the mediation effort by O Premium Waters, but assured us that they would make contact in the near future.
In conclusion: We are pleased to report that as of this writing, O Premium Waters appears to be intent of creating a much different environment going forward. Again, Rip-off Report Corporate Advocacy Program works for both the consumer and the business alike.
We always want your feedback.
RIP-OFF INVESTIGATION WITNESSES THIRD PARTY AUTHORIZATION DONE BY OPW Third party authorizations are being done by OPW to curb the incidents of misunderstandings, misrepresentations, etc. at the time of sale. Rip-Off investigators heard first-hand customers being questioned concerning their understanding of the terms and conditions of the agreement PRIOR to the customer and the sales person completing the sale. Right in the house of the customer, the salesperson and the customer speak to the Authorization Department at OPW on a recorded phone conversation to insure everyone is on the same page. As I was investigating, I found this to be overkill considering the agreements are month to month, however, OPW officials are determine not to have even one misunderstanding. AS a consumer advocate looking out for the best interest of the consumer, I could not ask for anything more of a business.
cooler rentals BIG business no more..
OPW GIVES THEIR CUSTOMERS FREE COOLERS CHANGING THE WAY THE REST OF THEIR INDUSTRY DOES BUSINESS OPW gives free use of their coolers to all of their customers. Rip-Off Report learned that virtually all of the water industry charges for their coolers, yet OPW has chosen not to. Rip-off Report found that OPW's success in this area is placing pressure on the entire industry where cooler rentals were BIG business.
OPW, A VICTIM OF A SMEAR CAMPAIGN FROM EX-EMPLOYEES... Like I have said before, every business receives complaints. It's how they handle those complaints that separates good business from bad business. OPW appears to be one of the largest residential providers of water in the Phoenix metro area, servicing tens of thousands of customers. The amount of complaints since OPW's inception 4 years ago are statistically minimal in comparison to the amount of business they do, but, Rip-off Report feels, and so does OPW, that one unsatisfied customer is one too many.
Furthermore, after a thorough investigation, Rip-off Report has learned that there are complaints filed that are BOGUS reports filed by the same individual. Unfortunately, in our society today, consumers will file bogus complaints & frivolous lawsuits against businesses all the time.
RIP-OFF REPORT ENCOURAGES EMPLOYEE WHISTLE BLOWERS... PHONY REPORTS WILL BE EXPOSED.. Although Rip-off Report does encourage ex-employees and existing employees to become whistleblowers on the companies they work for, Rip-off Report does NOT approve of ex-employees using their employer's client lists for personal gain, filing phony Rip-off Reports, instigating problems for them and then going into business for themselves or for a competitor, all of which may have civil and criminal implications. Therefore, when Rip-off Report complainants do not give their proper contact info, or fail to respond to our efforts to contact them, we will have no option but to assume that the reports are bogus and those phony Reports will be updated and exposed accordingly.
OPW COULD HAVE IGNORED ALL OF THIS AND NOT CARED.. THEY CHOSE TO CARE.. THEY REALIZED THE VALUE OF RIP-OFF REPORT OPW seems to be a successful operation and has seemingly grown despite some issues like the ones in Rip-off Report. The fact that they (OPW) came to Rip-off Report and asked for our help leads me to believe they are sincere in their desire to clear up any unresolved matters and safeguard against similar issues in the future. One of the owners even stated he used Rip-off Report on several occasions and saved a lot of money and heartache that is when he realized the value of Rip-off Report and a desire like other business to support Rip-off Report. Whey the realized how the program benefits both the consumer and the business, they jumped at the opportunity.
RIP-OFF REPORT DOES NOT SOLICIT THIS PROGRAM Rip-off Report does NOT solicit the Corporate Advocacy Program. It is only for those businesses that come to us with a desire to rectify the complaints and change their ways after realizing they can do better as a business for their customers. Hey, thanks to Al Gore starting the Internet (ha ha ha) consumers now have the edge and don't have to wait for their 15 minutes of fame by their local TV Station or some newspaper that could possibly misquote them anyway.
COMMITMENT TO SATISFY EVERYONE... OPW water goes thru a much more rigorous processing.. Rip-off Report cannot vouch for OPW, as we are not a customer, but we do know they have made a commitment to satisfy all customers past and present. OPW has pledged to work with those who have specifically come to Rip-off Report. We will keep your information confidential, but you need to ensure us that we have current updated contact information, so that we can help you. Our investigation reveals they do have a large customer base of satisfied customers and they do manufacture, bottle, and deliver water to tens of thousands of customers every two weeks. While they have had some problems, they seem committed to satisfying everyone. Not only that, but their water goes thru a much more rigorous processing giving you, the customer the best quality water.
RIP-OFF REPORT VERY IMPRESSED BY OPW'S LARGE 70,000 SQUARE FOOT PLANT AND OFFICE COMPLEX BASED IN MESA, ARIZONA Pictures to be posed shortly
FACT: Rip-off Report will only Report what we see and hear for ourselves and what we have investigated. No monetary payment to Rip-off Report can sway us to change our minds. We cannot guarantee the integrity or success of any company or product. In conclusion, in our opinion, if a company is pledging to cancel, give refunds, etc. if you are not satisfied, ...Rip-off Report feels this is a good risk, especially, when the company knows, you can always come to Rip-off Report if you're not satisfied..
The owners of O Premium Water have set up a special e-mail address for any consumers or questions for Rip-off Report readers.
Anyone contacting this e-mail address will get immediate attention. firstname.lastname@example.org
Be sure to contact us about any business that is on the Corporate Advocacy Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for the consumer and business alike. We will make mistakes too as we all do.
Consumers can feel safe confident and secure when doing business with O Premium Waters.
Here's why. O Premium Waters made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
ED Magedson -Founder
a Worldwide Consumer Reporting News Agency ...by consumers, for consumers
This report was posted on Ripoff Report on 02/26/2005 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-O-Premium-Waters/Mesa-Arizona-85202/Rip-off-Report-INVESTIGATION-O-Premium-Waters-contacts-Rip-off-Report-to-satisfy-all-comp-132978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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