• Report: #223453

Complaint Review: Rip-off Report Investigation: PMI - Professional Marketing International - PMI Coaching

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  • Submitted: Sat, December 02, 2006
  • Updated: Sat, December 02, 2006

  • Reported By:Tempe Arizona
Rip-off Report Investigation: PMI - Professional Marketing International - PMI Coaching
360 South Technology Court Lindon, Utah U.S.A.

Rip-off Report Investigation Shows many PMI complaints were posted by mistake, thinking they were a similar service or name. Professional Marketing International, PMI, PMI Coaching commitment to customer satisfaction & constantly to improve its products and services. PMI is eager to satisfy its customers. A proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. assures complete satisfaction and confidence when doing business with a member business. Lindon Utah

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Rip-Off Report Investigation

Professional Marketing International - PMI joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business alike.

Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.


ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
...A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

By Ed Magedson - Founder
www.ripoffreport.com

PMI - Professional Marketing International approached Rip-Off Report several weeks ago for the purpose of resolving concerns posted on Rip-Off Report.com. PMI simultaneously expressed a sincere commitment to remedy any and all customer concerns.

Professional Marketing International - PMI declared their goal to achieve total customer satisfaction and found great wisdom in Rip-off Report philosophy - "Whenever possible, err on the side of the consumer's position even if there was a genuine misunderstanding .... and even if it means a refund."

PMI has made a commitment to provide excellent customer service, and has committed to Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. These very positive moves signal high degrees of confidence in this company, and customers can be assured the highest degree of expectations in customer support and quality assurance. Consequently, Rip-Off Report is able to give PMI a POSITIVE rating based on their demonstrated efforts to follow through on their commitments to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. = satisfaction guarantee for the consumer.

PMI's investment into significant software improvements, more user-friendly integrations, ground-breaking improvements in customer service, and complete transparency clearly demonstrate PMI's desire and willingness to not only become more customer-friendly, but also more customer-responsive.

To improve its services, PMI has added to their curriculum the Interactive Training System, (or ITS). The ITS is an online interactive course which enables the student to learn at their own pace. These interactive sessions are recorded live and are accessible 24 hours-a-day. The ITS is not intended to replace the personal attention needed by the student, but rather to enhance the students learning experience.

PMI state they have "plused up" personnel at the hotline and renamed it the Advisory Line. Rather than a source to get FAQs answered, as was the focus of the hotline, the Advisory Line is staffed by PMI's expert consultants available to answer or address the students' questions and concerns. This resource is available M-TH 8-8, F 8-5 and S 8-2 (MST). PMI is currently working on an online chat forum, making these consultants available via another medium, and working to make these sessions available even more readily, with the stated goal of eventually providing this service 24-7-365.

PMI executives stated that they have always considered customer care one of their highest priorities, but to be more responsive to its customers, PMI has extended it's customer service hours from M-F 8-5, to M-TH 8-6 and F 8-5. The Customer Service Staff has been increased to accommodate as many live calls as possible. In response to concerns of vague invoices, PMI sends to each enrolled student a more itemized invoice of what was purchased. The student's Customer Service Representatives contact information is included with each invoice. PMI has also made ample efforts to work with consumer protection agencies, such as the Federal Trade Commission (FTC) and consumer advocates, such as Ripoffreport.com, to assure that customer's concerns and questions are fully addressed.

PMI is constantly searching for product improvement within it's own company, as well as from other companies. Demonstrating this, they have recently collaborated with associated companies to create Expert Auction Power, which we believe is an improvement over a previously used product. These attempts to provide the student with a more efficient and easier-to-use products are ongoing.

PMI has upgraded and improved it's website, www.youradvisorsite.com to accommodate a more extensive curriculum. That site, in addition to the www.interactivetrainingsystem.com will be referred to from time-to-time by the consultants to support the interactive sessions as well as the advisory calls.

PMI has been in business for over ten years under the same company name, Professional Marketing International, and currently employs over 250 employees. Through efforts to become the leader in the home-based business consulting industry, PMI has outgrown it's home twice so far and is preparing to move again. The new 40,000 square foot corporate headquarters for PMI and associated companies will be at the Thanksgiving Pointe Business Park in Lehi, Utah. This will allow PMI to continue growing and to better serve it's students.

PMI has worked with over 60,000 students in the last three years and continues to document their successes. PMI testimonials may be viewed at www.youradvisorsite.com which represents only a very small percentage of the testimonials PMI has received.

Rip-Off Report will continue to work with PMI to ensure complete customer satisfaction. All reports made by consumers who mistakenly blamed PMI and competitors constitute an inaccurate perception of PMI's products and services. Individual's researching PMI should not consider the foregoing complaints, unsubstantiated claims, or unsupported allegations in their analysis of PMI's Customer service.

NOTE: as part of the Corporate Advocacy Program Rip-off Report verifies all Reports and Rebuttals, and will expose only those posted erroneously. The aforementioned procedure is one of the ways of ferreting out illegitimate complaints.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

Rip-off Report Corporate Advocacy & Customer Satisfaction Program
As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.

This program is called Rip-off Report Corporate Advocacy, Customer Satisfaction & Remediation Program. A long name for a program that does a lot for both the consumer and the Reported business alike. This program requires the Member business to agree to satisfy all complaints past, present and in the future when applicable.

The member business must also state improvements to their business that benefit the customer to avoid problems in the future as PMI has done, as reflected above.

Rip-off Report has and always will be working harder for you, the consumer, so you can feel confident about what to look for when dealing with a business. Remember, just because a company is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company or individual. No company is perfect, that is why political activists, and consumer advocacy groups like Rip-off Report are needed to instigate public action for the betterment of our society.

Commitment To Satisfy Everyone
It is impossible to satisfy all of the people all of the time. Consumers, however, may feel secure in knowing PMI is a member of the Corporate Advocacy Program. Rip-Off Report will make certain that PMI lives up to its promised commitments.

Although Rip-off Report has not independently verified PMI's products and services, as Rip-Off Report is not a customer of PMI, it can and does verify PMI's commitment to satisfy all of its customers.

Once a Rip-Off Report Is Filed It Will Not Disappear
Unlike other consumer agencies, once a Rip-off Report is filed it will not EVER disappear. Why? Our theory is, it is better to see how a company or individual rectified complaints in the past. So, in the future, if you see no new complaints about a company, and you can see how they took care of those complaints, wouldn't you feel more comfortable dealing with that company or individual? After all, all businesses will get complaints.

Rip-off Report Contacts PMI's Customers - Comments from PMI
As a requirement of the Corporate Advocacy Program, Rip-Off Report contacted all individuals who posted complaints on Rip-Off Report.com.

Over the last week Rip-off Report called consumers that filed complaints on Rip-off Report. A very large percentage of the customers who initially expressed frustration with PMI stated that PMI has resolved any disputes they had.

PMI stated to Rip-off Report that these complaints may be legitimate upheaval from frustrated customers. Other complaints identify the multiple company names and assume(wrongfully) they are different names for the same company. Marq, company executive stated, "They automatically put our company's name in the header of these Reports." Rip-off Report discovered there are some complaints filed by others that are malicious in their intent and, upon further investigation learned they were never customers of PMI. These complaints were filed by people who have been possibly mishandled by other companies that are in the same or similar industry as PMI. Rip-off Report confirmed this. Rip-off Report contacted one advocate who posted in many places on Rip-off Report, who did have a bad experience with a competitive company of PMI and expressed regret for posting so many complaints about PMI and stated that their assumptions that PMI is as crooked or dishonest as the company with which they had experience was wrong.

PMI stated that if a consumer has a complaint with a company they do business with, they will see to it the customer is satisfied, even it it had nothing to do with them. PMI is looking at all the companies they do business with and will be reevaluating relationships. In some cases, PMI has made it a part of their contractual arrangement to ensure these other companies remediate their business plan and operating procedures by insisting that they also join the Corporate Advocacy Business Remediation and Customer Satisfaction Program. One company with which PMI is working closely is StoresOnline, who has already been a member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

Rip-off Report contacted other disgruntled customers of some other companies who took it upon themselves to attack PMI also for no reason. One man told me he never did business with PMI but told me to go F myself and hung up on me.. He sounded like a possible competitor. The others told me it was a mistake and that they took the information off of other Reports they read on the Internet by mistake.

The head of customer service stated to Rip-off Report, that they are not perfect, and also stated "PMI has always been responsive to complaints because we have made mistakes of almost every shape, size and kind. Even if the mistake was not ours, we often sway our judgment on the side of the customer. There are plenty of dishonest people in this industry, just like any other industry, but PMI is not one of them. "

In conclusion: We are pleased to report that at the time of this report, PMI has a positive rating. Again, Rip-off Report Corporate Advocacy Program works for both the consumer and the business.

PMI's Commitment - COMMITMENT TO SATISFY EVERYONE...
PMI, the leading eCommerce coaching provider, services tens of thousands of people annually. Less than one half of one percent of those people have complained about PMI's products and services. Notwithstanding these few complaints, nonetheless PMI is committed to resolving all of its customer's concerns.

The fact that PMI approached Rip-off Report to assist in resolving any and all consumer complaint is further evidence of PMI's sincere desire to clear up any unresolved matters and safeguard against similar issues in the future.

Rip-Off Report Does Not Solicit This Program
Rip-off Report does not solicit its Corporate Advocacy Program. Any participation in this program is completely voluntary and at the request of the program member.

Anyone contacting this e-mail address at PMI will get immediate attention.
ror@pmidirect.com

Be sure to contact Rip-off Report about any business that is on the Corporate Advocacy Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize, Rip-off Report is charting new territory, working to make changes for the consumer and businesses alike.


ED Magedson- Founder
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it
Make sure they make the Rip-off Report!

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...by consumers, for consumers

This report was posted on Ripoff Report on 12/02/2006 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-PMI-Professional-Marketing-International-PMI-Coaching/Lindon-Utah-84604/Rip-off-Report-Investigation-Shows-many-PMI-complaints-were-posted-by-mistake-thinking-th-223453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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