- Report: #470957
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: Pathfinder Business Strategies Commits To Total Customer Satisfaction
Rip-off Report Investigation: Pathfinder Business Strategies Commits To Total Customer Satisfaction10305 102nd Terrace Sebastian,, Florida U.S.A.
Rip-off Report Investigation: Pathfinder Business Strategies commits to total customer satisfaction, pledges to resolve complaints & inquiries. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Pathfinder employees will go above and beyond the client's expectation in the pursuit of excellence in every aspect of the business - Pathfinder Business Strategies is a Financial Education and Consulting Company which teaches their clients how to protect their assets and save money on their taxes. Feel confident & secure when doing business with Pathfinder Business Strategies. Sebastian, Florida
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Pathfinder Business Strategies joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Pathfinder Business Strategies approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. Pathfinder Business Strategies has had and continues to maintain an in-house customer support team that handles ongoing client inquiries and requests regarding services. Company executives stated to Rip-off Report that Pathfinder has made further improvements in their customer service delivery to ensure complete satisfaction, such as dedicating a portion of their customer service team specifically to issues uncovered by Rip-off Report.
Pathfinder Business Strategies CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Pathfinder Business Strategies is a Financial Education Consulting Company that works with clients to design and implement corporate strategies that best fit each individual's unique situation so they can reduce their taxes and protect their assets. The primary issue uncovered in the Rip-off Report investigation was that many of the complaints had to do with clients feeling that they had not realized the savings guarantee that Pathfinder offers. Pathfinder Business Strategies' number one priority is customer satisfaction, and each and every customer is a priority, so this issue became their primary focus for improvement.
Drew Miles, CEO and owner of Pathfinder Business Strategies has closely analyzed the services which caused negative feedback and has offered each customer the opportunity to work directly with him, so that they can recognize and implement the strategies recommended. Changes have been made within their system that will prevent the recurrence of similar misconceptions in the future. Such changes include a thorough review of the implementation plan with the client by their team of professionals. Included in this review is ensuring that the client sees the promised value at the conclusion of their program. Additionally, they recommend next steps, such as their maintenance program, a solution which helps to keep client strategies current and up-to-date with changes in applicable laws.
STATEMENTS FROM PATHFINDER BUSINESS STRATEGIES
Pathfinder Business Strategies is a Financial Education and Consulting Company which teaches their clients how to protect their assets and save money on their taxes. Founder Drew Miles, a former attorney who after practicing for 13 years realized that most of his clients were unprepared financially for any economic downturn stated, "When the economy takes a turn for the worse, everyone starts tightening their belts, but one place that is often overlooked is the amount of taxes that they pay. We have proven methods to help people save when they need it most."
Pathfinder has advised more than 5,000 small and large businesses, as well as individuals, on how to arrange their assets and income to pay the absolute legal minimum in taxes. Mr. Miles stated, "We have found that the wealthiest people in the country are paying as little as 5% of their income in taxes, while the average person is paying upwards of 30-50% of their income in taxes. We can help everyone maximize their income, regardless of their tax bracket.".. Mr. Miles advises that the best way to prepare for a rocky economic future is to make sure that people are keeping all the money that they are legally entitled to. This is Pathfinder's mission.
As Mr. Miles said, Most importantly, Pathfinder strives to be the best at what it does, and we have a 110% commitment to customer service and support. We want anyone who ever comes in contact with Pathfinder, customer or otherwise, to be more than satisfied with the interaction with our staff and our services. If a customer has any complaints, is unhappy for any reason, has a comment, or has any unresolved issues, please call our support department at 772-228-7715 and we guarantee that we will do whatever it takes to make it right and make you happy.
STATED IMPROVEMENTS FROM Pathfinder Business Strategies
Pathfinder Business Strategies, a privately held company which advises corporations, consumers, and small and large businesses on asset protection and tax savings strategies, urges any and all clients or future clients to contact them if you have questions or concerns pertaining to your program or to see how they can help ensure your finances are properly structured to save as much money as possible taxes, or to prepare for the economic uncertainty facing the country. Please call their support department, and they will be more than happy to make sure that you are completely satisfied and that any issues are addressed. Their support number is 772-228-7715.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Pathfinder initially had only four issues that caused some concern as to the value of the programs offered. Drew Miles has taken great strides to offer to work personally with each of these clients to ensure that they become raving fans. Ultimately, Pathfinder strives to be proactive and avoid all potential issues, so they are doing everything in their power to manage any and all issues before they arise. For example, Pathfinder has beefed up their support team and added new processes in the program that allow them to identify and resolve issues more quickly, before they become a problem.
Because of our investigation and the sincere efforts put forth by Pathfinder, Rip-off Report is confident in giving Pathfinder a positive rating. All in all, the company implemented strategic changes to the delivery of their programs and has reached its goal of achieving total customer satisfaction through excellent service. They looked carefully at their systems and processes, sought to find any and all breakdowns, then actively pursued improvement in those areas.
Pathfinder executives understand that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. A Pathfinder executive stated, " We've made mistakes just as all businesses do, but we are committed to ensuring a 100% satisfaction rate with our clients. We succeed because they succeed. We will do whatever it takes to create value for our clients.
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect Pathfinder Business Strategies knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Pathfinder Business Strategies and I would now like to share the results with you.
As usual when Rip-off Report does an emailing Out of the 5 Reports filed, .. 2 clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. One customer never responded One customer is in the process of working out their issues.. and one customer asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Pathfinder Business Strategies takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Pathfinder Business Strategies enjoys.
Rip-off Report feels Pathfinder Business Strategies has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Pathfinder shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Pathfinder Business Strategies has worked with over 5,000 clients over time. What really is amazing that despite Rip-off Report appearing at the top of most search engines right above Pathfinder Business Strategies, .. so where are all the complaints? Pathfinder Business Strategies complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Pathfinder Business Strategies provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Pathfinder Business Strategies, overall, our research demonstrated to us that Pathfinder Business Strategies is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact Pathfinder Customer Service: at firstname.lastname@example.org
RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Pathfinder Business Strategies.
Pathfinder Business Strategies made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
ED Magedson- Founder
This report was posted on Ripoff Report on 07/17/2009 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-Pathfinder-Business-Strategies-Commits-To-Total-Customer-Satisfaction/Sebastian-Florida/Rip-off-Report-Investigation-Pathfinder-Business-Strategies-commits-to-total-customer-sat-470957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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