- Report: #468872
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: Stewart, Cooper & Coon Commitment To Customer Satisfaction
Rip-off Report Investigation: Stewart, Cooper & Coon Commitment To Customer Satisfaction2111 E. Highland, Suite B-190 Phoenix, Arizona U.S.A.
Rip-off Report Investigation: Stewart, Cooper & Coon Commitment to customer satisfaction and the success of their clients Most of the complaints posted about this company are verified untrue & appear to be false claims made by competitors, in an effort to hurt the company's reputation. Reports found, true or not, needed to be addressed. Every member of the Stewart, Cooper and Coon team is empowered to go above and beyond the client's expectation in the pursuit of excellence in every aspect of their business. As a member of Rip-off Report Corporate Advocacy Program consumers can feel confident and secure when doing business with Stewart Cooper & Coon. Phoenix Arizona
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Stewart, Cooper & Coon, Inc. joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.....A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that Stewart, Cooper & Coon is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
S tewart, Cooper & Coon approached Rip-Off Report with the express purpose of addressing and resolving consumer concerns posted on Rip-off Report. Stewart, Cooper & Coon noticed that the majority of the reports appeared to be placed by a competitor whose sole purpose was to damage the reputation of the company.
Stewart, Cooper & Coon has assured Rip-Off Report that it has always had and will continue to maintain an in-house customer support team to handle ongoing client and non-client inquiries or requests regarding services. They are happy to speak with anyone who has questions or who may wish to lodge a complaint covering any aspect of their company.
In fact, here is a note from Fred Coon, Chairman and CEO of Stewart, Cooper & Coon to me.
.. Ed: No company is perfect. Also, we will never be able to please everyone, no matter how hard we try; that doesn't mean that we do not do everything we can to make things as perfect and right as possible, or that we don't care, or that we cannot meet the challenges of today and the future. Careers change, people change and life changes around all of us daily. Our job is to do everything within our power to meet and exceed the challenges and aspirations of our clients and those who work with us.
Decisions that any one of us makes today may not necessarily be the right path tomorrow. To this end, we have established customer satisfaction policies and procedures and have put those in place so that we can quickly and professionally address issues raised by our clients. At all costs, we require of our team the highest integrity and professionalism. Likewise, we ask that our clients respect us by addressing their concerns in a timely and forthright manner; in such a way that allows us to address any concerns they have quickly, openly and professionally. Our other request is that any complaint be presented in a civil and professional manner, void of threats and false accusations.
Our client policies for problem resolution have also been approved by the Arizona Industrial Commission, Department of Labor - the Agency under which we hold a license. On a personal note Ed, in the nine years we have been licensed by them, we have had no complaints.
Rest assured that it is my personal policy, and that of everyone in my company, to provide the finest services to our clients and to work with them to meet their needs and exceed their expectation, whenever allowed to do so.
STEWART, COOPER & COON CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
All clients are different. Their job and career needs are, as well. For well over a decade, Stewart, Cooper & Coon has provided executive recruiting, executive coaching, corporate outplacement, pre- and on-boarding, and executive placement services to executives who earn a six-figure income. There are hundreds of stories, one for each executive in search. They are all unique. Each client brings their own set of problems, challenges and issues as they face the rigors and uncertainty of a job search. Correspondingly, the services they offer them are unique, customized to meet their search needs and directed towards guiding them in their efforts to find meaningful and financially rewarding career growth.
Each of their clients' backgrounds are explored and studied so that, from that analysis, they are able to properly "brand" them, package them, counsel them and market them to companies that need their unique set of skills.
STEWART C00PER & COON CUSTOMER SATISFACTION STATEMENT
If a customer has any complaints, are unhappy for any reason, have comments they wish to make, or they have any unresolved issues they may call us at our toll-free number (1-866-883-4200) and we guarantee that we will address their issue promptly, professionally and we will try to do whatever it takes to satisfy the customer.
Since we realize not everyone can be satisfied with every product or service, we have in place a very fair adjustment policy. Stewart, Cooper & Coon is committed to not promising what they cannot deliver and further seem to deliver more than they promise....a philosophy shared by Rip-off Report.. 'Always give more than promised.'
STATED IMPROVEMENTS FROM STEWART, COOPER & COON
After a recent mailing to everyone who filed a Rip-off Report, it became apparent to us that Stewart, Cooper & Coon is sincere in their commitment to remedy any and all customer concerns and/or misconceptions. To this end, as they began working with Rip-Off Report, and in keeping with their corporate goal of complete satisfaction, company executives met with their customer service team members. This series of meetings focused on their satisfaction policies and procedures and each one was reviewed in an effort to make even stronger their customer satisfaction procedures. A few gaps were identified and those were addressed by the company and additional policies were implemented to ensure that all client issues were addressed, in keeping with stated company policies.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Rip-off Report cannot ever guarantee any product or service, and we can only report to you what we find, to help you get a better understanding of the company or individual we are investigating. That being said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is not scamming, or ripping off its customers but instead, they have been the victims of a competitors' conspiracy to destroy their reputation because they were afraid of a company, like Stewart, Cooper & Coon, delivering the kinds of services they can only promise.
Companies doing things right, at some point in their corporate lives, usually have to face negative campaigns, that employ smearing and backstabbing from companies who don't deliver. Our information leads us to conclude this after we found that almost all the postings regarding Stewart, Cooper & Coon were very suspicious; mostly attacking the consulting process and describing services the poster couldn't know about, since they never became a client. The bogus reports clearly are targeted at hurting Stewart, Cooper & Coon, accusing them of not helping or ripping off clients.
Stewart, Cooper & Coon has been in career services for many years, and I don't think it's a coincidence that someone is trying to accuse Stewart, Cooper & Coon of the exact same things companies in the same line of business are actually doing and trying to tie them to other unscrupulous organizations these same companies have ties with. It is our opinion that competitor companies are behind most of the reports, while Stewart, Cooper & Coon is doing things properly. Hopefully these other career and job search firms will learn from Stewart, Cooper & Coon's example, instead of trying to push them out of business by lying about their integrity.
Because of our investigation and the sincere efforts put forth by Stewart, Cooper & Coon, Rip-off Report is is confident in giving Stewart, Cooper & Coon a positive rating. All in all, the company quickly identified improvements in their customer satisfaction procedures that will fully address any client concern and help them towards their goal of total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Stewart, Cooper & Coon executives understand that the only way to grow as a company is by first recognizing weaknesses and then committing the resources necessary to fix those the problems or weaknesses. Fred Coon, CEO of Stewart, Cooper & Coon states, "Everyone makes mistakes, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating value for our clients".
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect Stewart, Cooper & Coon knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
If you really want to know about how much Stewart, Cooper & Coon cares about job seekers, then go to their newsletter, The Gladiator www.thegladiator.info. This publication has been being published online every two weeks for over five years. All of the information there is designed to help job seekers, and it is absolutely free. Here is a web address for the library you can access any time you wish. http://www.thegladiator.info/archive.phtml
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Stewart, Cooper & Coon, and I would now like to share the results with you.
The legitimate reporting parties stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most of those reporting asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Stewart, Cooper & coon handles any mistakes they have made. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Stewart, Cooper & Coon enjoys.
Rip-off Report feels Stewart, Cooper & Coon is willing to learn from every consumer ... and they even seemed to be thankful for those who have brought legitimate issues to their attention.
Stewart, Cooper & Coon shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Stewart, Cooper & Coon has worked with many clients over time. What really is amazing that despite Rip-off Report appearing on search engines right below Stewart, Cooper & Coon their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Stewart, Cooper & Coon provides a leadership model for other companies that care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Stewart, Cooper & Coon, overall, our research demonstrated to us that Stewart, Cooper & Coon is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact Stewart, Cooper & Coon Customer Service: SpecialHelp@stewartcooppercoon.com
RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Stewart, Cooper & Coon or any business member of the Corporate Advocacy Program.
Stewart, Cooper & Coon made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
ED Magedson- Founder
PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 07/12/2009 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-Stewart-Cooper-Coon-Commitment-To-Customer-Satisfaction/Phoenix-Arizona/Rip-off-Report-Investigation-Stewart-Cooper-Coon-Commitment-to-customer-satisfaction-a-468872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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