- Report: #537436
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report Investigation: TMI Executive Resources commits to total customer satisfaction
Rip-off Report Investigation: TMI Executive Resources commits to total customer satisfaction20 William Street, Suite 100 Boston, Hartford, Stamford, Washington, D.C., Massachusetts United States of America
Rip-off Report REVIEW: TMI Executive Resources commits to total customer satisfaction, pledges to resolve complaints & inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. TMI Executive Resources employees will go above and beyond the clients expectation in the pursuit of excellence in every aspect of the business - TMI has developed job search strategies and techniques that produce exceptional results even in the most difficult markets. The key to their success has a lot to do with the extensive utilization of their client base of about 4000 executives, professionals and entrepreneurs around the world. - feel confident & secure when doing business with TMI Executive Resources with offices in Boston, Hartford, Stamford, Washington, D.C.
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SPECIAL UPDATE: September 29 2012: TMI Executive Resources remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. TMI Executive Resources is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, TMI Executive Resources has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, TMI Executive Resources has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever TMI Executive Resources remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
TMI Executive Resources joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
TMI Executive Resources approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. TMI has always held the position that they would go to any extent to deal with client complaints and to bring them to a satisfactory conclusion. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that TMI Executive Resources is correct in their determination. They also have a sincere commitment to remedy any and all client concerns and/or misconceptions. Company executives stated to Rip-off Report that TMI has committed a significant portion of their customer service team to directly address improvements in the client satisfaction area. These changes were implemented as a direct result of feedback they received from Rip-off Report.
TMI Executive Resources CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
TMI Executive Resources is a Career Consulting/Corporate Outplacement firm providing services to mid level and senior level executives, professionals and entrepreneurs around the world. They have developed strategies and techniques for job seekers that work very effectively in both good and down markets. TMI is driven to maintain a very high level of customer satisfaction and works to ensure that clients have a clear understanding of their services prior to engaging the company. Whenever misunderstandings develop, or there is a situation where a client is in need of extraordinary help, TMI has made it a policy to do whatever is necessary to remedy the situation. TMI has put in place a quality cont rol professional with the objective of maximizing client satisfaction. The feedback received from the Rip-off Report has served as a catalyst for many of the changes implemented.
STATEMENTS FROM TMI Executive Resources TMI Executive Resources is an organization that provides planning for executives to conduct job searches/career changes more effectively. Over the past 23 years we have worked with approximately 4000 clients. This group of clients is the primary resource we utilize in our efforts to support clients in their search efforts. TMI also serves as a facilitator for the networking process. We make introductions for new clients to former clients who might be working in areas of interest. Through these former clients we have access to several thousand people in their networks. This networking approach has proven to be the most effective method for finding new and better career situations and is one of the primary reasons for the high level of client satisfaction that TMI maintains. Our client support department is readily available to respond to any client who is less than totally satisfied and to help resolve whatever issues may arise. Any issues, for any reason, should be directed to the client support department at 1-877-864-3932".
STATED IMPROVEMENTS FROM TMI Executive Resources
If any client of TMI Executive Resources needs additional help or more introductions, we are committed to go to whatever extent is necessary, including developing an entirely revised marketing plan. TMI is also committed to providing free support to immediate family members in their job search efforts. We are constantly endeavoring to improve our offerings. Recently a sub-group was established on Linked-In to facilitate the networking process. Again, our client support number is 1-877-864-3932.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
A senior company executive told us, TMI Executive Resources has made every effort over the past few months to deal with all client issues that arose and anticipate any that might arise, so we are prepared for even the most difficult situations. We have provided outplacement services to over 400 corporations since we have been in business, and we are recognized as one of the premier outplacement firms in the northeast. As a company, we insist on providing references to potential clients to ensure they have a clear understanding about what theyre getting involved in prior to a contract being signed.
Because of our investigation and the sincere efforts put forth by TMI Executive Resources, Rip-off Report is confident in giving TMI Executive Resources a positive rating. All in all, the company implemented strategic changes to its Client Satisfaction Department and reached its goal of achieving total customer satisfaction through excellent service. TMI looked at where breakdowns might be occurring and addressed them directly. Coupled with their commitment to ensuring customers are taken care of, we are confident mistakes can be averted in the future.
TMI Executive Resources executives recognize that acknowledging their weaknesses and potential breakdowns then committing the resources necessary to address them makes their company that much stronger. Were not perfect, and we do make mistakes, but we have not only taken steps to remediate any issues, we remain committed to 100% satisfaction for each and every client, so that everyone feels they are getting exceptional value.
In spite of occasional mistakes, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect TMI Executive Resources knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on TMI Executive Resources and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like TMI Executive Resources takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as TMI Executive Resources enjoys.
Rip-off Report feels TMI Executive Resources has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
TMI Executive Resources shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, TMI Executive Resources has worked with many clients over time. What really is amazing that despite Rip-off Report appearing at the top of most search engines, one would think if this company was so bad, there would be more complaints about them listed on Rip-off Report. ..their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. TMI Executive Resources provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including TMI Executive Resources, overall, our research demonstrated to us that TMI Executive Resources is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact TMI Executive Resources Customer Service: [email protected]
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with TMI Executive Resources.
Here's why. TMI Executive Resources made a commitment to and is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
ED Magedson- Founder [email protected] www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 12/10/2009 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-Investigation-TMI-Executive-Resources-commits-to-total-customer-satisfaction/Boston-Hartford-Stamford-Washington-DC-Massachusetts-/Rip-off-Report-REVIEW-TMI-Executive-Resources-commits-to-total-customer-satisfaction-ple-537436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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