- Report: #232617
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report REVIEW: McKenzie Scott Joins Rip-off Report Corporate Advocacy Program
Rip-off Report REVIEW: McKenzie Scott Joins Rip-off Report Corporate Advocacy Program7979 E Tufts Avenue Parkway, Suite 1400 Denver, Colorado, Colorado United States of America
McKenzie Scott | Ripoff Report REVIEW: McKenzie Scott Joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, allows consumers to feel confident about doing business with McKenzie Scott - McKenzie Scott to resolve any and all issues, commitment to 100% customer satisfaction - fulfilling commitment to provide excellent customer service - safeguards for their clients - Unconditional money back guarantee Denver, Colorado
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SPECIAL UPDATE June 25 2012: McKenzie Scott remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. McKenzie Scott is truly dedicated to making sure ALL customers are happy with their coverage. McKenzie Scott continues to show customer service is of the utmost importance and they currently have no complaints!
To date, McKenzie Scott has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. McKenzie Scott proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, McKenzie Scott has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that McKenzie Scott is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever McKenzie Scott remains committed to customer satisfaction and gets our top Verified Safe endorsement.
McKenzie Scottjoins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
McKenzie Scott approached Rip-Off Reportover 7 months ago with the express purpose of resolving consumer concerns posted on Rip-off Report.com. Soon thereafter it became apparent that McKenzie Scott had a sincere commitment to remedy any and all customer concerns. Before ever joining this program, Rip-off Report worked with McKenzie Scott to resolve issues with clients and McKenzie Scott resolved everyone of them.
Immediately after McKenzie Scott had first contacted us Rip-off Report launched an investigation without the knowledge of McKenzie Scott. This is something Rip-off Report does automatically when a company calls us asking about our program for businesses, if Rip-off Report believes the business is sincere. After making more than a dozen phone calls to those who complained on Rip-off Report, ..Our initial investigation revealed that McKenzie Scott had already looked at many of the complaints and had already satisfied many who had complained. We later found out that McKenzie Scott made many internal changes to avoid future problems with customer service and procedures by company counselors that work with perspective clients. See more about this below in this article.
Rip-off Report had more than 2 dozen conversations with executives for more than 6 months, Rip-off Report knew McKenzie Scott was a company with integrity when some of their executives made certain statements.. like, they know they are not with out fault, that no company is perfect, and they will make mistakes in the future and make them right if they find they were wrong, employees will do things wrong and when they do, they will be fired - - they also stated they will rectify anything that is bought to their attention. - - Most companies will never admit any wrongdoing, and many just dig in their heels, refuse dialogue and then sue Rip-off Report! Not once did McKenzie Scott say that they wanted to sue us or sue anyone that filed a complaint. McKenzie Scott executives are a believer in the First Amendment and stated they appreciate the value of Rip-off Report and have used it on many occasions to avoid being ripped off.
McKenzie Scott has launched a new e-mail [email protected] to provide a readily available venue to resolve customer concerns for those customers who have posted complaints on Rip-off Report. That email address is also for any consumer who thinks McKenzie Scott could have done better for them in the past. Company executives really want to know.
Rip-Off Report's investigation shows that McKenzie Scott is fulfilling its commitment to provide excellent customer service. Again, becuase of this program, you can feel secure when doing business with them. Rip-off Report is always here for you if you think there is an issue you cannot get resolved.
NO, Rip-off Report is not concerned about claims from the past, we could listen to them all day long, .. what we are concerned with is, those from the past are made whole again, changes a company has made to avoid them in the future and those in the future can feel secure in doing business with a company that has made the special commitment McKenzie Scott has.
CHANGES MADE - COMMITMENT TO CUSTOMER SATISFACTION - SAFEGUARDS
If for any reason you are not satisfied with their products or services, you can use their proprietary hotlines to contact them and work to resolve any issues.With so many agents/counselors assisting clients, McKenzie Scott knows like any other big company, things will happen, ... that is why they have put many safeguards in place to protect their clients from misunderstandings and have set up a special email for client questions [email protected]
To further assist clients in initially getting to know them, they have a great deal of information on their website. This includes a helpful Q & A search engine, as well as highly educational video seminars.
Their service agreements are in plain language and spell out precisely what they do and don't do. They are in large type and very understandable for consumers.
Another safeguard for their clients is their expectation review process. When you engage their services, they confirm in writing with you that your expectations regarding their services are consistent with their firm's capabilities.
As you go through their service, their customers service staff asks you if your are comfortable with every aspect of their recommendations, every step of the way. Despite all these safeguards, issues occasionally arise. When they do, they deal with them quickly and fairly and address any concern to your satisfaction. They value each and every client, and welcome any feedback that helps serve their clients better.
Rip-off Report believes all companies should follow policies like those mentioned above. But as we got to know McKenzie Scott, we realized that what makes them so special is how they stand behind their services. Here is a overview of how they guarantee their services.
For any person they accept as a client for their service they provide the following strong guarantees. Guarantees that are also required by Rip-off Report Corporate Advocacy Customer Satisfaction provisions to consumers... So you, the consumer can feel secure when doing business with any member of our program.
Unconditional money back guarantee on their marketing plans
They have found that well thought-out marketing plans can often cut your job hunting time by 50% or more. Here's how their money back guarantee works. When they present this marketing plan, if you are not 100% satisfied with all of their work, they will immediately refund all retainers.
McKenzie Scott Satisfaction Guarantee As you go through your search, you have to be satisfied with every stage of their work. In the rare event that someone might ever be dissatisfied, they request that you promptly notify them upon presentation, so they can correct the situation.
Rip-off Report Contacts McKenzie Scott Customers At the request of McKenzie Scott, and as a requirement of the Corporate Advocacy Program, Rip-Off Report is in the process of contacting individuals who posted complaints on Rip-Off Report so their issues can be resolved.
On or about December 26th, Rip off Report emailed all those who filed a Rip-off Report about McKenzie Scott Partners, urging them to contact them to get their issue resolved. 4 consumers replied directly to McKenzie Scott. Their issues were completely resolved.
Those that Rip-off Report contacted so far; responses to these proposals were almost all positive. A very large percentage of the customers who initially expressed frustration with McKenzie Scott stated that McKenzie Scott had already resolved their complaint - one person told me to go F myself, several could not be reached after leaving 3 different messages. Almost every time we have made calls to consumers on a member business, at least one of those we call end up telling us off with foul language, usually the F word.
Two of McKenzie Scott's customers stated, they wanted to remove their complaint because they ended up using their services, another one expressed how happy they were, the complaint they made was instigated by an employee that was fired, another stated they received a full refund. Several thought their negative report helped and got the attention of the company and thanked us for calling them.
In conclusion: We are pleased to report that at the time of this report, McKenzie Scott has a positive rating. Again, Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program works for both the consumer and the business. This investigation is on going and this Report can be updated by us at any time.
McKenzie Scott Commitment McKenzie Scott seems to run a successful and honest operation. The fact that McKenzie Scott approached Rip-off Report to assist in resolving any and all consumer complaints is further evidence of McKenzie Scott's sincere desire to clear up any unresolved matters and safeguard against similar issues in the future.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Additionally, right or wrong, good or bad, we will all be blogged, sooner or later..
About Rip-off Report Corporate Advocacy & Customer Satisfaction Program
As a matter of policy, when Rip-off Report is retained by a company to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual.
This program is called Rip-off Report Corporate Advocacy, Customer Satisfaction & Remediation Program. A long name for a program that does a lot for both the consumer and the Reported business alike. This program requires the Member business to agree to satisfy all complaints past, present and in the future when applicable.
The member business must also state improvements to their business that benefit the customer to avoid problems in the future as McKenzie Scott has done, as reflected above. As you can see, this company is already making great stride to this end.
Rip-off Report has and always will be working harder for you, the consumer, so you can feel confident about what to look for when dealing with a business. Remember, just because a company is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company. No company is perfect, that is why political activists, and consumer advocacy groups like Rip-off Report are needed to instigate public action for the betterment of our society.
NOTE: as part of the Corporate Advocacy Program Rip-off Report verifies all Reports and Rebuttals, and will expose those posted erroneously. The aforementioned procedure is one of the ways of ferreting out illegitimate complaints.
Commitment To Satisfy Everyone
It is impossible to satisfy all of the people all of the time. Consumers, however, may feel secure in knowing McKenzie Scott is a member of the Corporate Advocacy Program. Rip- off Report will make certain that McKenzie Scott lives up to its promised commitments.
Although Rip-off Report has not independently verified McKenzie Scott services, as Rip-Off Report is not a customer of McKenzie Scott, it can and does verify McKenzie Scott is commitment to satisfy all of its customers.
Once a Rip-Off Report Is Filed It Will Not Disappear
Unlike other consumer agencies, once a Rip-off Report is filed it will not EVER disappear. Why? Our theory is, it is better to see how a company or individual rectified complaints in the past. So, in the future, if you see no new complaints about a company, and you can see how they took care of those complaints, wouldn't you feel more comfortable dealing with that company or individual? After all, all businesses will get complaints.
Rip-Off Report Does Not Solicit This Program
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
Rip-off Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A long name for a program that does a lot for both the consumer and the Reported business alike.
This program requires the Member Business to agree to satisfy all complaints past, present and in the future, even when those complaints that come to us by e-mail, snail mail, telegram or smoke signal.
The Member Business must also state improvements they are willing to make to their business that benefit the customer to avoid the reported problems from happening again in the future.
Rip-Off Report continues to work with McKenzie Scott to ensure complete customer satisfaction.
Anyone contacting this e-mail address will get immediate attention. [email protected]
Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. You should use Rip-off Report as a tool to your advantage, so you know what to look for when dealing with that company or individual.
Read more about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Be sure to contact Rip-off Report about any business that is on the Corporate Advocacy Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize, Rip-off Report is charting new territory, working to make changes for the consumer and businesses alike. We make mistakes too as we all do.
ED Magedson- Founder [email protected] badbusinessbureau.com www.ripoffreport.com
A Worldwide Consumer Reporting News Agency ...by consumers, for consumers
This report was posted on Ripoff Report on 01/25/2007 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-REVIEW-McKenzie-Scott-Joins-Rip-off-Report-Corporate-Advocacy-Program/Denver-Colorado-Colorado-80237/McKenzie-Scott-Ripoff-Report-REVIEW-McKenzie-Scott-Joins-Ripoff-Report-Corporate-Advoca-232617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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