- Report: #285263
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report REVIEW: The Tax Club
Rip-off Report REVIEW: The Tax ClubEmpire State Building, 350th Ave. Suite 6015 New York City, New York United States of America
The Tax Club Scam | Complaints Rip-off Report REVIEW: The Tax Club commitment to 100% customer satisfaction, pledges to resolve complaints & address inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Tax Club employees will go above and beyond the client's expectation in the pursuit of excellence in every aspect of the business - businesses can feel confident & secure when doing business with The Tax Club, a financial services firm that specializes in personalized tax plans and services for the individual and small business owner. New York, New York
SPECIAL UPDATE: December 30 2011: The Tax Club remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. The Tax Club is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, The Tax Club has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, The Tax Club has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Tax Club remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
The Tax Club approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that The Tax Club is sincere in their commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that The Tax Club has now dedicated a portion of their customer service team to work exclusively on making improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, The Tax Club recently had every employee sign a "Commitment to Excellence " contract. This document, between The Tax Club and its employees, was designed to reiterate the fact that customer service is their primary concern. This contract states Without our clients The Tax Club does not exist, therefore our clients are our #1 priority and I as an employee will go above and beyond our client's expectation in the pursuit of excellence in every aspect of the business. An executive told Rip-off Report that every employee signed this contract from the CEO down to part time employees.
THE TAX CLUB CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
One of the surprises that came from the Rip-off Report investigation was the complaints that had little to do with The Tax Club. The Tax Club understands the saying, "you can be judged by the company that you keep" so The Tax Club is working with their affiliate companies to make sure they are held to the same high standard. In fact, Rip-off Report learned from a company executive that they have ended relationships with companies that were not willing to make changes. In today's business world how often do you find a company willing to walk away from profits in the name of ethics? The Tax Club has and says they will again if necessary. The Tax Club carefully screens the companies that refer them business in an effort to help the clients that are working towards a successful business. The Tax Club also endorses companies that they refer clients to, but maintains that those services are 100% optional and will welcome feedback on these companies for further evaluation at SpecialAttention@TheTaxClub.com
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Company executives also stated that over that last few months they have streamlined their directory assistance branch of the customer service department in an effort to eliminate dropped calls or unusually long hold times. In addition, The Tax Club has added new processes that allow them to better serve clients from all across country.
Because of our investigation and the sincere efforts put forth by The Tax Club, Rip-off Report is proud to give The Tax Club a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection.
The Tax Club CEO stated "We understand that the only way to grow as a company is by first recognizing our weaknesses and then committing the resources necessary to fix the problems those weaknesses have created". He then added, "We know that we have made mistakes, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating an excellent experience for our clients".
THE TAX CLUB CONTINUES TO GO ABOVE AND BEYOND BY IMPLEMENTING QUALITY ASSURANCE PROGRAM.
The Tax Club has also started an "Excellence in Action" program. Emails are sent to clients after key conversation to make sure that clients understand the principals and strategies covered. This will give their clients a chance to give vital feedback on the information that is covered as well as the presenter of the information. Thanks to the feedback from clients, The Tax Club has made changes to the information presented and is currently training their staff on how to be more effective.
The Tax Club GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT...
A Tax Club accountant said "It's taxes! We can get someone all the tax deductions allowed by law and sometimes it's still not enough" Rip-off Report regrets that we need to say this, but we all have to pay taxes. In the business that The Tax Club is in they understand the pain associated with paying taxes and they have built a team around reducing that pain to the extent the law allows; but they can not make taxes go away.
They also know that the best laid plans are guaranteed to fail if you do not use them. The Tax Club cannot be held responsible for a client's failure to use their advice. That is no fault of the company. As an example, if you have a coach teach you the fine arts of a golf swing and you show up on game day with a baseball bat, can you blame the coach? Death and Taxes are guaranteed, so all we can do is prepare ourselves to outsmart them both. The Tax Club realizes that there can occasionally be a breakdown in communication between the client and the advisors, for any number of reasons. The Tax Club is managing issues when they arise and proactively looking for ways to decrease possible misunderstandings in the future through added employee incentives, instituting high standards for sales executives, adding extensive quality assurance measures, implementing workforce management and increasing training.
The Tax Club has found that the main reason they lose clients is because of the failure of the clients business to produce profits. Once the client sees their business venture as a failure their first impulse is to cut their relationship with The Tax Club, thinking it will save them money. The only problem is that they are still required by law to file a tax return for the business and without The Tax Club's professionals there to guide them, they often lose out on deductions that they are entitled to.
In spite of all these situations, which show that bad service is not always a fault of The Tax Club, I believe you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows, there is no company or individual that is perfect The Tax Club knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on The Tax Club and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like The Tax Club takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as The Tax Club enjoys.
Rip-off Report feels The Tax Club has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. One executive stated, "We can only improve our business based on feedback from our clients, sometimes that feedback may be hard to hear but it is the only way we can become better."
The Tax Club shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, The Tax Club has worked with over half a million clients and with only 50 Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on most search engines right below The Tax Club, their complaint ratio is less then one half of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. The Tax Club is showing leadership for other companies to follow that care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including The Tax Club, overall, our research demonstrated to us that The Tax Club is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Credit Solutions Customer Service: at customer SpecialAttention@TheTaxClub.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with The Tax Club.
Here's why. The Tax Club made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ...A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
A Worldwide Consumer Reporting News Agency ...by consumers, for consumers
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 11/17/2007 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-REVIEW-The-Tax-Club/New-York-City-New-York-10118/The-Tax-Club-Scam-Complaints-Rip-off-Report-REVIEW-The-Tax-Club-commitment-to-100-cust-285263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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