- Report: #503517
Report - Rebuttal - Arbitrate
Complaint Review: Rip-off Report REVIEW: Two of Us commits to total customer satisfaction, pledges to always satisfy the customer.
Rip-off Report REVIEW: Two of Us commits to total customer satisfaction, pledges to always satisfy the customer.550 N. Brand Boulevard, Suite 925 Glendale, California United States of America
Ripoff Report REVIEW: Two of Us commits to total customer satisfaction, pledges to always satisfy the customer. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Two of Us employees will go above and beyond the clients expectation in the pursuit of excellence in every aspect of their personal introduction services Two of Us has grown its matchmaking & customer service department to ensure all members are receiving the highest quality service for their personal matchmaking & to ensure that each member gets the one on one treatment necessary - Feel confident & secure when doing business with Two of Us throughout the nation. Glendale California, Nationwide
SPECIAL UPDATE: May 28 2012: Two of Us Dating remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Two of Us Dating is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Two of Us Dating has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Two of Us Dating has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Two of Us Dating remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Two of Us joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
Corporate Advocacy Business Remediation & Customer Satisfaction Program
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
Ripoff Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Ripoff Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Two of Us Dating approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. Two of Us noticed that some of the reports on the Rip Off Report website were from people who were unable to contact their matchmakers or failed to receive timely returned calls. In response, Two of Us has increased its matchmaking department in all locations and has created a system to provide improved quality and more responsive customer service. Additionally, Two of Us noticed that some of the reports seemed to be from members who did not feel that their membership counselor understood the type of introduction they were looking for and that they were not clear as to the service being provided. Therefore, in addition to the increased amount of matchmakers and better customer service, Two of Us has ensured that the Membership Agreements for new members are more clear and more easily understood. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Two of Us is sincere in their commitment to remedy any and all customer concerns and/or misconceptions. Company executives stated to Rip-off Report that Two of Us has now dedicated a portion of their customer service team to work exclusively on making improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
TWO OF US CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Two of Us is a brick and mortar personal introduction service that provides introduction services throughout the country. Although Two of Us cannot guarantee chemistry between two people, it has a proven system for introducing compatible members. One of the surprises that came from the Rip-off Report investigation was that many of the complaints had to do with misconceptions about Two of Us. Two of Us understands the saying, "you can be judged by the company that you keep" so Two of Us is working with their employees to make sure they are held to high standards and will end relationships or eliminate certain business practices as necessary. Two of Us has closely analyzed the services which caused negative feedback and has adjusted the processes which led to the reports. They assure us the changes they have made will prevent the recurrence of similar mistakes in the future. Such changes include bolstering the matchmaking and customer service departments and ensuring that the Membership Agreements are clear and easily understood by each new member.
STATEMENTS FROM TWO OF US
Two of Us is a brick and mortar personal introduction service. Two of Us executives have over twenty years in the introduction/matchmaking business and have grown the company tremendously to include locations throughout the country. With over 40,000 members, Two of Us is one of the largest personal introduction services in the nation. Most importantly, Two of Us strives to be the best at what it does and has a 110% commitment to customer service and support we want anyone who ever comes in contact with Two of Us, whether they become a member or not, to be more than satisfied with the interaction and our services. If a member has any complaints, is unhappy for any reason, has a comment, or has any unresolved issues, please email our member services department at firstname.lastname@example.org or call (818) 545-9066, and we guarantee that we will do whatever it takes to make it right and make you happy.
STATED IMPROVEMENTS FROM TWO OF US
Two of Us has increased the size of its matchmaking department in all locations and has created a system to provide higher quality customer service. Two of Us noticed that some of the reports (((seemed to be))) were from members who did not feel that their membership counselor and matchmaker understood the type of introduction they were looking for and that the members were not clear as to the service being provided. In addition to the increased amount of matchmakers and better customer service, Two of Us has ensured that the Membership Agreements for new members are more clear and more easily understood. A company executive told Rip-off Report, We changed the language of the agreements so theyre more specific, and weve trained our counselors to be more specific and gain sufficient feedback, so that such misunderstandings will no longer occur. Again, if a member has any complaints, is unhappy for any reason, has a comment, or has any unresolved issues, please email our member services department at email@example.com or call (818) 545-9066, and we guarantee that we will do whatever it takes to make it right and make them happy.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As one company executive said, Two of Us had some lapses in customer service, which left our members feeling less than secure with their membership and the services expected. However, these lapses and shortcomings have been addressed and remedied. That said, because Two of Us is brick and mortar personal introduction service that does not rely on computers, but on human beings, there is always the chance that a member may feel they are not getting the service they deserve. That is why we added more quality, well-trained personnel in our matchmaking and customer service departments to ensure that these members are getting their needs addressed. Ultimately Two of Us strives to be proactive and avoid all potential issues, so they are doing everything in their power to manage any and all issues before they arise.
Company executives also stated that they have recently taken steps to ensure that each new member understands the service being provided and that the Membership Agreements are clear and easily understood. This will result in a better experience for a Two of Us member.
Because of our investigation and the sincere efforts put forth by Two of Us, Ripoff Report is is confident in giving Two of Us a positive rating. All in all, the company implemented strategic changes to its Matchmaking and Customer Service Departments and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by looking carefully at their own processes, listening closely to feedback from the Ripoff Report, and taking positive steps in fixing any and all issues.
Two of Us executives understand that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. A Two of Us executive stated, "We listened to our customers and saw we had made mistakes, as all businesses doparticularly those driven by humans--but I can assure you that we are 100% committed to resolving any and all issues to create lasting value for our clients".
In spite of any mistakes, Ripoff Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Ripoff Report knows there is no company or individual that is perfect Two of Us knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIPOFF REPORT
As a part of the Corporate Advocacy Program - Ripoff Report sent an email to every client who filed a Report on Two of Us and I would now like to share the results with you.
Some clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Two of Us takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Two of Us enjoys.
Ripoff Report feels Two of Us has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Two of Us shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Two of Us has worked with many, many clients in all the years theyve been in business. Its important to note that despite Ripoff Report appearing on most search engines right below Two of Us, their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Two of Us provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Ripoff Report does not endorse any company, including Two of Us, overall, our research demonstrated to us that Two of Us is a solid, reliable company that stands behind its service.
Many companies that contact Ripoff Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Ripoff Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Ripoff Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Secrete Service, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Two of Us Customer Service: firstname.lastname@example.org
RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Two of Us.
Two of Us made a commitment to and is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com
Ripoff Report PO Box 310 - Tempe, Arizona U.S.A
This report was posted on Ripoff Report on 10/02/2009 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rip-off-Report-REVIEW-Two-of-Us-commits-to-total-customer-satisfaction-pledges-to-always-satisfy-the-customer/Glendale-California-91203/Ripoff-Report-REVIEW-Two-of-Us-commits-to-total-customer-satisfaction-pledges-to-always-503517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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