- Report: #454668
Report - Rebuttal - Arbitrate
Complaint Review: RipOff Report Investigation: 1-800-VENDING, Inc. Commits To Total Customer Satisfaction- 1800Vending
RipOff Report Investigation: 1-800-VENDING, Inc. Commits To Total Customer Satisfaction- 1800Vending1284 West Flint Meadow Drive Kaysville, Utah United States of America
Rip-off Report REVIEW: 1-800-VENDING, Inc. commits to total customer satisfaction, pledges to resolve complaints & address inquiries. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. 1800VENDING's management team goes above and beyond the Distributor's expectation in the pursuit of excellence in every aspect of the business Investors can feel confident & secure when doing business with 1.800.VENDING. Excellent investment opportunity for entrepreneurs to own their own business. Kaysville, Utah
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SPECIAL UPDATE: November 8, 2011: 1800Vending remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. 1800Vending is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, 1800Vending has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, 1800Vending has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800Vending remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
1.800.VENDING, Inc. joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike. Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of any consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior.
Rip-off Report cannot ever guarantee any product or service, and we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, RipOff Report
1.800.VENDING, Inc. approached Rip-Off Report last month with the express purpose of resolving any concerns posted on Rip-off Report. 1.800.VENDING noticed that the reports seemed to be fabricated by competitors who were posing as customers. After a recent mailing to the small handful of people who filed a Rip-off Report, Rip-off Report discovered that 1.800.VENDING was indeed a target of jealous competitors attempting to slander their good name by filing bogus reports. 1.800.VENDING is sincere in their commitment to remedy any and all customer concerns and/or misconceptions. Company executives stated to Rip-off Report that 1.800.VENDING has dedicated a portion of their coaching & customer service team to work exclusively on making improvements in the customer service arena.
As evidence of their commitment, 1.800.VENDING employs a seasoned, full-time coaching/support staff to do nothing but help their Distributors succeed. Couple this with the company's Technical Service Department, On-line Support Center & the vending industry's most comprehensive route management software and you have a training & support program that no other vending company comes close to offering. Perhaps this is the reason why 1.800.VENDING has never had a single complaint with any governmental agency. This is remarkable considering the company has been in business for 10 years and has put thousands of people into their own vending business.
1.800.VENDING CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
As the world leader in the vending machine industry, 1.800.VENDING manufactures their equipment under the strictest quality control supervision in a state-of-the-art facility. Their vending machines are equipped with the finest electronic components available. They are the only vending machine supplier with three warehouses (California, Utah & New Jersey) on both the East and West coasts to facilitate prompt delivery of their equipment.
1.800.VENDING provides everything needed to successfully establish, upgrade or expand a vending business. Their goal is to provide entrepreneurs with their own "up and running" business from day one. In other words, new Distributors don't have to waste time reinventing the wheel. They can assist everyone from the beginner to the seasoned operator with a successful vending business. We aren't just selling vending machines, states the company's Vice President of Operations. We're putting people into a vending business that they can successfully operate for years.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Over the past 10 years, 1.800.VENDING, Inc. has put more people into their own vending business than just about anyone, states the company President. And although we aren't perfect, we certainly strive to be. As far as I can tell, no other vending machine company has done what 1.800.VENDING has done he adds. As one of the largest, multi-million dollar vending suppliers in the United States, 1.800.VENDING executives analyzed all the vending machines on the market and then spent thousands of hours to introduce a machine that they feel surpasses every other vending machine on the market.
Recently, 1.800.VENDING introduced an industry changing Modular Vending System that takes advantage of the latest technology. The new exclusive vending machine system allows owners to add a coffee module and/or a meal module. 1.800.VENDING's revolutionary Modular Vending System provides many benefits that traditional snack vending machines or soda vending machines can't compete with. The company already revolutionized the industry with the Refreshment Center which offers snacks, healthy foods, sodas, waters, sports drinks, energy drinks and juices all in one machine. Now 1.800.VENDING has taken things to the next level, giving vending machine owners the flexibility to grow at their own pace. The exclusive Modular Vending System allows owner/operators to add satellite vendors to a Refreshment Center to meet customer demand, including the CoffeeShoppe and MealTime satellite vendors.
Because of our investigation and the sincere efforts put forth by 1.800.VENDING, Inc., Rip-off Report is is confident in giving 1.800.VENDING a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers. Further, because we determined that ALL the reports found on Rip-off Report against 1.800.VENDING, Inc. were falsified, there was no real need for them to make any significant changes to their system, yet they took the extra steps of examining their practices, looking for ways to improve and joining the Corporate Advocacy Program to prove their commitment to excellence.
1.800.VENDING, INC. CONTINUES TO GO ABOVE AND BEYOND BY MAINTAINING THEIR QUALITY ASSURANCE.
1.800.VENDING, Inc. initiates a proactive customer support model. From the minute they make their initial investment, new Distributors are contacted regarding their new vending business. They are immediately given tracking numbers on their equipment so they know when their machines will be delivered. Next, they receive their username & password and a link to 1.800.VENDING's On-line Support Center where they can find everything they need to operate their new vending business at the click of a mouse: comprehensive location training, comprehensive Distributor training manual, tracking forms, product selection & pricing, etc. Each distributor also receives 1.800.VENDING's route management software.
All new 1.800.VENDING Distributors also have total access to the company's full-time support staff via a special toll-free number. They are contacted and introduced to their experienced, personal coach who serves as a mentor to walk them through every aspect of launching & maintaining their new vending business. Their coach is available five days a week for questions, concerns, instructions or ideas.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to the few individuals who filed a Report on 1.800.VENDING and below are the results.
As stated above, 1.800.VENDING noticed that the reports appeared to be fabricated by competitors who were posing as customers. After analyzing the reports that were filed, we could see the complaints were all filed by the same person. It became apparent to Rip-off Report that 1.800.VENDING was indeed the target of jealous competitors attempting to slander their good name by filing bogus reports. The accusations and slander/libel are unsubstantiated and are grounds for legal action against those who filed the bogus reports.
The reports mentioned a regulatory settlement from several years ago against a different company that sold a completely different product line. It was believed by government regulators that this company fell under the classification of a franchise. The owners never operated it as a franchise and disagreed with this opinion. However, they complied with the requirements and paid the required fine without any court findings of wrongdoing or admission of a law violation, and the matter was resolved. Note: On April 6, 2006, government regulators publicly announced their proposal that business opportunity companies would no longer fall under the requirements of this franchise rule due to the burden imposed on business opportunity sellers. In other words, what once may have looked like a breach of franchise regulations is no longer any kind of breach, as the government realized that it was unfair and changed the rule, in part because that other company aided in changing the law.
Rip-off Report feels the owners of 1.800.VENDING, Inc. have not only gained invaluable insight and experience through this process, but have given potential investors a benchmark to work from by not doing business with any vending company who has not gone through this kind of painstaking scrutiny.
1.800.VENDING shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, 1.800.VENDING, Inc. has worked with thousands of Distributors. What really is amazing is that despite Rip-off Report appearing on most search engines right below 1.800.VENDING, the few complaints have been determined to be bogus. Even with thousands of Distributors that 1.800.VENDING has put into business over the past 10 years, not one negative report is legitimate. From our perspective, it is incredibly unusual for a company with no legitimate complaints to request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. 1.800.VENDING provides a leadership model for other companies in the same industry who truly care about their Distributors' success.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including 1.800.VENDING, overall, our research demonstrated to us that 1.800.VENDING is a solid, reliable company that stands behind its products & services.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; but we know this is not true most of the time. However, with 1.800.VENDING this is the case.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact 1.800.VENDING Customer Service: VPcustomerservice@1800vending.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with 1.800.VENDING Here's why. 1.800.VENDING made a commitment to and is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 05/23/2009 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/RipOff-Report-Investigation-1-800-VENDING-Inc-Commits-To-Total-Customer-Satisfaction-1800Vending/Kaysville-Utah-84037/Rip-off-Report-REVIEW-1-800-VENDING-Inc-commits-to-total-customer-satisfaction-pledges-454668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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