- Report: #670519
Report - Rebuttal - Arbitrate
Complaint Review: Ripoff Report REVIEW: Modify Law Center commits to total customer satisfaction, pledges to always resolve clients issues.
Ripoff Report REVIEW: Modify Law Center commits to total customer satisfaction, pledges to always resolve clients issues.27762 Antonio Parkway, Suite L1-444 Internet, Ladera Ranch, California United States of America
Ripoff Report REVIEW: Modify Law Center commits to total customer satisfaction, pledges to always resolve clients issues. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Modify Law Center employees will go above and beyond the call of good customer service - Modify Law Center is a Non Profit agency that is governed by H.U.D. ( The Making Home affordable side of the Mortgage Modification industry ) Modify Law Center works with ALL major Lenders to bring house payments down to the Government guidelines of 31% of the Homeowners income. Rates vary between 2% to 3.4%. Consumers do pay for their services, the US Government does. Customers can feel confident & secure when doing business with Modify Law Center . Nationwide. Ladera Ranch, California
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SPECIAL UPDATE: September 26 2012: Modify Law Center Institute remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Modify Law Center Institute is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Modify Law Center Institute has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Modify Law Center Institute has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Modify Law Center Institute remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Modify Law Center joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
M odify Law Center approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. Modify Law Centre noticed that there was one complaint posted about their firm that were filed by an individual who was wronged by their Lender ( Bank of America ). Modify Law Center has always held the position that they would go to any extent to deal with client complaints and to bring them to a satisfactory conclusion. After much research they determined that the complaint was filed by a home owner who was wrongfully blaming Modify Law Center for money that their lender used and later had no record of. Executives from Modify Law Center explained that they never get paid money from either the lender or the borrower. Modify Law Center only gets paid after the loan goes thru and that money comes directly from the US Government.
After a recent mailing to the person who filed a Rip-off Report, it became apparent that Modify Law Center is correct in their determination. They have always had a sincere commitment to remedy any and all client concerns and/or misconceptions. This kind of thing can happen from time to time in any business. As part of Rip-off Reports requirement for the Corporate Advocacy Business Remediation and Customer Satisfaction Program, Modify Law Center executives stated that they now dedicated a portion of their customer service team to work exclusively on making improvements in the client satisfaction area. Again, these changes were implemented as a direct result of feedback they received from Rip-off Report.
Modify Law Center CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Modify Law Center is a Non Profit agency that is governed by H.U.D. ( The Making Home affordable side of the Mortgage Modification industry ) We work with ALL major Lenders to bring house payments down to the Government guidelines of 31% of the Homeowners income. Rates vary between 2% to 3.4%. We are highly experienced in this field and have a 100% success rate.
STATEMENTS FROM Modify Law Center
As a Senior Mitigation Officer at Modify Law Center in Ladera Ranch, California, Kevin Rasher collaborates with lenders to reduce his clients principle balances and interest rates. Kevin Rasher and the team at Modify Law Center are thoroughly familiar with the loan modification process, and they guide clients through assessing their financial circumstances to securing changes to the terms of their loans in order to reinstate them after default. In particular, Kevin Rasher corresponds with the federal government on issues related to bank modifications. Kevin Rasher received his Masters degree in Law from Harvard Law School and graduated with top honors. To learn more about Kevin Rashers work at Modify Law Center and the loan modification process, call the Modify Law Center toll-free at 800-509-2974 or visit the firm's website at www.modifylawcenter.us; the center also accepts questions by fax at number 949-313-1277. Kevin Rasher is approved to work in loan modification by the United States Department of Housing and Urban Development, and Modify Law Center is an Equal Housing Opportunity business
STATED IMPROVEMENTS FROM Modify Law Center
As a Senior Mitigation Attorney at Modify Law Center, Kevin Rasher corresponds with the federal government for bank modifications as a part of the organization's mission to obtain optimal home mortgages for its clients. Kevin Rasher and Modify Law Center remain committed to helping homeowners take advantage of the opportunity to reinstate loans and seek more reasonable payments through permanent changes to the terms of their loans, as granted by United States law. In his work at Modify Law Center, Kevin Rasher leverages truly world-class legal training. Kevin Rasher attended Harvard Law School, receiving his Master's in Law in 1995; he was awarded his degree with the highest honors. Further information about the services offered by Kevin Rasher and the team at Modify Law Center is available at www.modifylawcenter.us. Headquartered in Ladera Ranch, California, Modify Law Center operates under the tenets of the United States Office of Fair Housing and Equal Opportunity (FHEO). Kevin Rasher is approved by the Department of Housing and Urban and Development, which regulates the modification of mortgages.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Modify Law Center has always made every effort to deal with any client issues that might arise. Because of our investigation and the sincere efforts put forth by Modify Law Center, Rip-off Report is confident in giving Modify Law Center a positive rating. All in all, the company implemented strategic changes to its Client Satisfaction Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach and to a commitment to taking good care of their customers. At Modify Law Center, Kevin F. Rasher works with lenders and the federal government to secure changes in the terms of home loans. The U.S. Department of Housing and Urban Development (HUD) mandates a strict set of requirements before a loan modification can take place. As a loss mitigation attorney, Kevin Rasher can determine whether a borrower qualifies for a loan modification or not, helping to avoid foreclosure and bankruptcy. Once a borrower qualifies, Kevin Rasher negotiates with lenders to ensure that all parties involved receive a loan modification that improves their financial standing. Kevin Rasher has worked with Modify Law Center since 2003. A member in good standing of the Better Business Bureau and a HUD-approved loss mitigation attorney, Kevin Rasher uses his expertise to assist homeowners to avoid foreclosure and improve their financial health. Kevin Rasher and Modify Law Center can be reached at 800-509-2974.
Modify Law Center shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Modify Law Center has worked with many clients over time. What really is amazing that despite Rip-off Report appearing at the top of search engines, their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints (just one) request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Modify Law Center provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Modify Law Center, overall, our research demonstrated to us that Modify Law Center is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, US Customs and Border Patrol, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact Modify Law Center Customer Service: Info@ModifyLawCenter.Us
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Modify Law Center
Modify Law Centers Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 12/11/2010 12:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ripoff-Report-REVIEW-Modify-Law-Center-commits-to-total-customer-satisfaction-pledges-to-always-resolve-clients-issues/Internet-Ladera-Ranch-California-92694/Ripoff-Report-REVIEW-Modify-Law-Center-commits-to-total-customer-satisfaction-pledges-to-670519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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