- Report: #680304
Report - Rebuttal - Arbitrate
Complaint Review: Ripoff Report REVIEW: Mortgage Investors Corporation / Amerigroup Mortgage Corporation commits to total customer satisfaction
Ripoff Report REVIEW: Mortgage Investors Corporation / Amerigroup Mortgage Corporation commits to total customer satisfaction6090 Central Avenue St. Petersburg, Florida United States of America
Ripoff Report REVIEW: Mortgage Investors Corporation / Amerigroup Mortgage Corporation commits to total customer satisfaction, pledges to resolve complaints & inquiries. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Mortgage Investors Corporations employees will go above and beyond expectation in the pursuit of excellence in every aspect of the business - MIC has been a mortgage lender since 1938, focused on providing safe Department of Veterans Affairs guaranteed loans to our nations service members and veterans, even though these difficult financial times. The key to MICs success is the level of service and convenience MICs employees provide by handling the whole refinance process without the veteran leaving the comfort of his or her home at any time that is most convenient for customers, days nights or weekends.
SPECIAL UPDATE: November 6 2012: Mortgage Investors Corporation remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Mortgage Investors Corporation is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Mortgage Investors Corporation has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Mortgage Investors Corporation has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Mortgage Investors Corporation remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Ripoff Report REVIEW:
Mortgage Investors Corporation / Amerigroup Mortgage Corporation join Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business
As a matter of policy, when Ripoff Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Ripoff Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Mortgage Investors Group / Amerigroup Mortgage Corporation approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. MIC noticed that there were five complaints posted about their firm. Some of them seem to have been instigated by individuals who were not their clients. MIC has always held the position that they would go to any extent to deal with client complaints and to bring them to a satisfactory conclusion. MIC executives and employees have a sincere commitment to remedy any and all client concerns and/or misconceptions. As part of Rip-off Report Corporate Advocacy Program, MIC company executives stated they have now dedicated a portion of their customer service team to work exclusively on making improvements in the client satisfaction area. These changes were implemented as a direct result of feedback they received from Rip-off Report.
Mortgage Investors Corporation CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
MIC is a nationwide mortgage lender providing Department of Veterans Affairs guaranteed refinance loans to our nations service members and veterans. MIC has been providing government loans since 1938. MIC has been the largest VA refinance lender in the country for many years. It has achieved this leadership position by maintaining a very high level of customer satisfaction and by handling the whole refinance process at the convenience of our customers and in the comfort of the customers home. MICs loan officers will meet veterans nights and weekends, whatever time works for its busy customers. Customers do not have to suffer the inconvenience of standing in a line at a bank waiting to meet with a loan officer. Customers do not have to worry about conducting such an important transaction over the phone or through the internet with someone who they will never meet. Whenever misunderstandings develop or there is a situation where a client is in need of extraordinary help, MIC has made it a policy to do whatever is necessary to remedy the situation. MIC has put in place a quality control professional with the objective of maximizing client satisfaction. The feedback received from the Rip-off Report has served as a catalyst for many of the changes implemented.
STATEMENTS FROM MORTGAGE INVESTORS CORPORATION
Mortage Investors Corporation / Amerigroup Mortgage Corporation is the leading provider of Department of Veterans Affairs guaranteed refinance loans. The company was founded in 1938. Over the past 17 years, MIC has refinanced over 350,000 of our nations service members and veterans. MIC is available to respond to any client who is less than totally satisfied. Any issues should be directed to the client support department at 1-800-235-2455.
STATED IMPROVEMENTS FROM Mortgage Investors Corporation / Amerigroup Mortgage Corporation
If any client of MIC needs additional help, MIC is committed to go to whatever extent is necessary to answer those questions or concerns. MIC wants to hear from its customers and have a chance to correct any misunderstandings or mistakes that can arise in a complicated refinance. Customers ask MIC how quickly MIC can refinance their homes to their new lower rate. On average, MIC can do so in 8 to 10 business days. Being efficient makes this possible. If the speed and efficiency with which MIC does business occasionally creates any confusion or concern, MIC asks that its clients call right away. MIC strives to make the whole complicated refinance process as easy to understand and as stress-free as can be. Our client support number is 1-877-864-3932.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Mortgage Investors Corporation / Amerigroup Mortgage Corporation has made every effort to deal with any client issues that might arise. Current and past customers know that MICs loan officers meet with customers in the privacy, comfort and convenience of the customers home to review their refinancing needs. Closings are also scheduled and conducted in the customers home. Veterans know that MIC could not make the refinance process any easier or convenient and that MICs loan officers and staff go the extra mile to make the whole process understandable and stress-free. No waiting in a line at a bank to meet with a loan officer in an environment that reminds you of a used car dealership. No stress or concern about dealing over the phone or through the internet with a broker or lender who you will never meet and who will never look at your home to see the care and investment you have made in it. Customers know that MICs loan officers insist that customers understand the VA-guaranteed refinance process before any paperwork is filled out. MIC does not ask customers to fill out applications and authorize credit reports before they are even given the courtesy of being told what you are applying for or are eligible for. Mortgage Investors Corporation / Amerigroup Mortgage Corporation is licensed in and supervised by 21 states, plus federal agencies and the Department of Veterans Affairs. MICs loan officers are fully screened and licensed through the National Mortgage Licensing System or NMLS. Their NMLS# appears on their business cards so that customers can look them up, see their employment history and experience and take comfort in knowing who they are doing business with.
Because of our investigation and the sincere efforts put forth by Mortgage Investors Corporation / Amerigroup Mortgage Corporation, Rip-off Report is confident in giving MIC a positive rating. All in all, the company implemented strategic changes to its Client Satisfaction Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Mortgage Investors Corporation / Amerigroup Mortgage Corporation executives understand that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created. A MIC executive stated, "We know that all businesses make mistakes, but I can assure you that we are 100% committed to resolving any issues that arise and creating value for our clients".
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect Mortgage Investors Corporation / Amerigroup Mortgage Corporation knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Mortgage Investors Corporation / Amerigroup Mortgage Corporation and I would now like to share the results with you.
As usual when Rip-off Report emails those who filed a Rip-off Report .. the majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like MIC takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that companies such as Mortgage Investors Corporation enjoys.
Rip-off Report feels Mortgage Investors Corporation / Amerigroup Mortgage Corporation has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Mortgage Investors Corporation / Amerigroup Mortgage Corporation shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Mortgage Investors Corporation / Amerigroup Mortgage Corporation has worked with many clients over time. What really is amazing that despite Rip-off Report appearing on most search engines right below Mortgage Investors Corporation / Amerigroup Mortgage Corporation, their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mortgage Investors Corporation / Amerigroup Mortgage Corporation provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including MIC, overall, our research demonstrated to us that Mortgage Investors Corporation / Amerigroup Mortgage Corporation is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, US Customs and Border Patrol, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Mortgage Investors Corporation / Amerigroup Mortgage Corporation Customer Service: firstname.lastname@example.org
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel confident and secure when doing business with Mortgage Investors Corporation / Amerigroup Mortgage Corporation.
Here's why. Mortgage Investors Corporation / Amerigroup Mortgage Corporations Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
ED Magedson Founder
a Worldwide Consumer Reporting News Agency
..by consumers, for consumers
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This report was posted on Ripoff Report on 01/08/2011 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ripoff-Report-REVIEW-Mortgage-Investors-Corporation-Amerigroup-Mortgage-Corporation-commits-to-total-customer-satisfaction/St-Petersburg-Florida-33707/Ripoff-Report-REVIEW-Mortgage-Investors-Corporation-Amerigroup-Mortgage-Corporation-com-680304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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