- Report: #340532
Report - Rebuttal - Arbitrate
Complaint Review: Ripoff Report REVIEW: White Glove Moving & Storage Commitment To 100% Customer Satisfaction
Ripoff Report REVIEW: White Glove Moving & Storage Commitment To 100% Customer Satisfaction235 West 1st St. Bayonne Bayonne New Jersey, New York, New York, Nationwide, New Jersey United States of America
Ripoff Report REVIEW: White Glove Moving & Storage Commitment To 100% Customer Satisfaction. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. White Glove Moving and Storage employees will go above and beyond the client's expectation in the pursuit of excellence with every move - Consumers can feel confident & secure when doing business with White Glove Moving & Storage. Bayonne New Jersey, New York, New York, Nationwide
SPECIAL UPDATE: December 15 2012: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
White Glove Moving & Storage joins with many other businesses in the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and businesses alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Rip-off Report review on White Glove Moving & Storage:
By Ed Magedson - Founder, Rip-off Report
White Glove Moving & Storage approached Rip-Off Report with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that White Glove Moving is sincere in their commitment to remedy any and all customer concerns. Company executives Mark Johnson and Onsite Division Manager Arthur stated to Rip-off Report that White glove Moving & Storage has now dedicated a portion of their customer vision team to work exclusively on outstanding customer vision and service. These changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, White Glove Moving & Storage http://whiteglovemovingcompany.us/index.html recently had every employee sign a "Commitment to Excellence and customer vision" contract. This document, between White Glove Moving and its employees, was designed to reiterate the fact that customer service is their primary concern. This contract states Without our clients White Glove Moving & Storage does not exist, therefore our clients are our #1 priority and I as an employee will go above and beyond our client's expectation in the pursuit of customer vision and excellence in every aspect of the business. An executive certified to Rip-off Report that every employee signed this contract from the CEO down to part time employees.
WHITE GLOVE MOVING & STORAGE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Rip-off Report investigation concluded and revealed some very interesting facts. Importantly we first discovered that over a 6 year period, White Glove Moving & Storage http://www.whiteglovemovingcompany.com/expressestimate.php conducted some 18,000.00 (Eighteen thousand moves). of those 18,000.00 moves over a 6 year period White Glove Moving suffered 10 complaints.
Our investigation found that 2 complaints were launched by competitors that were very jealous of White Glove's success and were only concerned about losing business to them. Rip-off Report learned that of the 10 complaints filed over a 6 year period that only 6 were real customers, several never responded to our requests to contact us back so White Glove Moving could make things right with them. Sending out an email to anyone that complained on Rip-off Report is the very first step before a business can become part of Rip-off Report's Corporate Advocacy Program.. .
This amount of complaints is an outstanding ratio only able to be sustained by a moving company that takes great pride in their employees and clients alike. Rip off report confirms our assessment that you can feel safe, confident and secure when you hire White glove Moving & Storage http://www.whiteglovemovingcompany.com/white-glove-moving-and-storage-contact.html for all of your moving needs.
SPECIAL DISCOUNT: 1.800.667.6683 White Glove Moving is offering any new clients who mention the EDitor and the Rip off report will immediately receive a 2% discount on their moving and packing services Mark@whiteglovemoving.us
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Because of our investigation and the sincere efforts put forth by White glove Moving & Storage, Rip-off Report is proud to give White Glove Moving & Storage positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection and customer vision.
WHITE GLOVE MOVING & STORAGE CONTINUES TO GO ABOVE AND BEYOND BY IMPLEMENTING QUALITY CUSTOMER VISION PROGRAMS IN AN INDUSTRY THAT IS FRAUGHT WITH SCAMMERS AND BROKERS WITH FANCY NAMES.
Rip-off Report understands how bad the moving industry is because the majority of companies today are simply moving brokers with no trucks or employees. They piggy back large companies' name brands and try to come up with a similar sounding name to confuse the consumer. Often these companies change names every few months in order to avoid authorities and racking up complaints on Rip-off Report. Many of these moving companies will usually be very low priced quotes in cubic feet or cubic feet and pounds or volume. It is illegal to quote an interstate move in cubic feet because there are no checks and balance system, thus you are at the mercy of the truck driver and how they pack the truck. Stay safe only accept quotes that are clearly stated in pounds and get a copy of the regulated weight certificate. (see the end of this Report, more on Moving Tips you need to know before you ever make any move.)
White glove Moving & Storage is one of the only companies within the United States that transports your household goods on their units.. The majority of companies today sub contract your move to another company, which means that on the day of the move another company will show up with a new contract and new pricing. The original quote you thought was great will have nothing to do with the new company. The Rip off report investigation also revealed another little secret used by major Van Lines. It is this; the people that you deal with are agents that pay franchise fees. Your move is then subcontracted to an independent hauler and/or different agent than who you contracted with. You would not be dealing with the original agent who you signed with. If there is a problem your original agent is not accountable and you will be dealing with the independent truck driver for any problems or a destination agent for the delivery. This kind of situation should be avoided at all costs.
The Rip off report investigation also revealed some other really interesting facts about White glove Moving which confirms our assessment and positive rating... According to some very proud employees, White Glove Moving & Storage has moved 2 former United States Vice Presidents, 9 Senators and congressmen, A Presidential family member, some of the most famous celebrities in the world, a large contingent of National Football League players and their families, Major league baseball players and their families, some of the wealthiest people in the United States, Embassy's and dignitaries, and some very high end paintings and antiques. According to Mark Johnson who handles the VIP accounts directly, all of the aforementioned or their aides contacted White Glove Moving directly based on our reputation and service
Rip off report concludes that the aforementioned is very impressive, but what about the everyday regular folks and families that need great service that is a great question responded White Glove Moving & Storage Executive Vice President of National operations Shawn Luevin It is true that White Glove Moving receives many requests to move high ranking people, however the overwhelming majority, in fact 99% of our clients are great people and families that just wanted a great move at a fair price and that is what we are most proud of.
Rip off report concludes once again that consumers can feel safe, confident and secure in scheduling there move be it long distance or local with White Glove Moving...
When the Rip off report started this investigation several months ago we quite frankly did not know what to expect. Little did we know that White Glove Moving & Storage is an industry leader with a customer vision mentality from the CEO down to the part timer?
WHITE GLOVE MOVING IS THE FIRST MOVING COMPANY IN THE UNITED STATES TO BE CERTIFIED AND VERIFIED BY RIP OFF REPORT Consumers need a moving company they can trust.
WHITE GLOVE MOVING & STORAGE; GIVING THEIR CUSTOMERS EXCELLENCE & PROFESSIONALISM ...
The Chief Executive Officer of White glove Moving stated to the Rip off report that there customer vision program is an industry first. "We look forward to serving all of our clients, both past, present and future with customer vision, excellence and professionalism. Anything less is unacceptable period."
Rip-off Report knows, there is no company or individual that is perfect - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with White Glove Moving & Storage http://whiteglovemovingcompany.us/index.html as the first moving company to be admitted as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including White glove Moving, overall, our research demonstrated to us that White glove Moving is a solid, reliable company that stands behind its service. If anyone even thinks they would ever have a problem with any of our members, please contact us directly at EDitor@ripoffreport.com
Many companies that contact Rip-off Report make claims that the Reports about them are all false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, Secrete Service, US Postal Inspectors, Justice Department, IRS, Local and Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (usually with in 24 to 48 hours) We ask that you contact White Glove Moving & Storage at email@example.com - Alycia@whiteglovemoving.us
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is still chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with White glove Moving & Storage
Here's why. White glove Moving made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
WHITE GLOVE MOVING IS THE FIRST MOVING COMPANY IN THE UNITED STATES TO BE VERIFIED BY RIP OFF REPORT.
Read below - MOVING TIPS you need to know before you make a move..
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
Moving TIPS BEFORE YOU EVER MAKE A MOVE
Here are a few Rip off report tips on how to not get scammed in the moving industry;
3 WARNING SIGNS OF A MOVING BROKER/SCAM
1. They request 20 or 25% deposit immediately when you wish to reserve (this is their commission, on the day of the move a new company would show up with new contract in hand and new pricing) Never pay in advance, only on the day of the move 50% and the balance upon delivery.
2. They quote in cubic feet and pounds at the same time (it is illegal to quote in cubic feet, on the day of the move, the moving company that shows up will choose to use cubic feet thus allowing them to increase your price by spreading out your household goods in the truck)
3. They give a too good to be true price, this great price is only good until the day of the move at which time the new company will have a new contract ( Once you hand over your 20 or 25% deposit, their job with you is complete, what happens afterwards is the company who shows up's problem)
Essential Moving Tips:
1.) Reputable Moving Companies - Versus - Moving brokers?
Moving brokers are those that act as a middle man between customers and moving companies. They often front companies with bad records and many complaints that cannot solicit their services any more. Simply, brokers have a few trucks if any and they will usually quote a low price in order to suck you in.
2.) Check all moving companies only at government operated web sites:
Two easy steps to check a company: 1. Click the following link: www.safersys.org go to FMCSA Searches under Company Snapshot.
2. Enter the Legal name, USDOT#, or MC# of a moving company and press 'Search'.
The information you are most interested is the Number of 'power units' (trucks) and the number of drivers. A simple way to identify moving brokers! Typically they have one or two 'power units' (trucks) and few if any drivers. Also check to see whether they have any interstate mileage (MCS150)(a tell tale sign).
3.) What are the official recommendations regarding charging a move?
According to the American Motor Safety Association, (AMSA) of which we are long standing members, the only price a Long distance move is by weight. Local Moves on the other hand are charged by the time that it takes.
Charging by cubic feet is illegal, and companies using this procedure are being investigated. Volume estimates are subjective. Some companies, typically moving brokers, will charge based on the volume of your goods and the driver will load the truck in order to maximize your volume (This is a scam Don't get caught!)
According to FMCSA regulations For Long Distance Moves, our truck will be weighed twice (prior to and after loading) at a certified weigh station and you will receive a copy of both certificates. You will be charged according to the Actual Weight at an all inclusive flat per pound price. This is the only legal way to move interstate
4.) What are hidden charges?
Mileage, fuel, tolls, taxes, tools, flights of stairs, elevators, long walks, disassembly & reassembly of items, storage in transit, Shuttle services, a Setup of your new home, insurance. Those are just a few of the hidden charges not included in some estimates. Many estimates have a line that says additional services would apply additional charges this allows those companies to over charge you for necessary services on the day of your move or even worse, on the day of the delivery.
Many companies also base their estimates on discounted tariff rates and offer major discounts (50% -65%). They fail to inform the customers that there are many reasons to cancel discounts. For example if on the move day you have a few more items or a different weight than the weight you were quoted the rate can suddenly double or even triple! The information on the extra charges is typically provided to the customers just before delivering. Be Careful!
Because of our investigation, ..Rip off report is proud at this time to have White Glove Moving & Storage as the only Rip-off Report certified and verified moving company in the United States due to their past achievements, commitment to customer satisfaction and their ability to understand that if something isn't right White Glove Moving is going to make it right.
The Rip off report always likes to help the consumer save money. Executives at White Glove Moving & Storage have agreed to give all consumers who mention the Rip-off Report a 2% discount. Mark@whiteglovemoving.us
ED Magedson - Founder - Rip-off Report Tempe, Arizona
Click here to read other Rip Off Report list of other Moving Companies
This report was posted on Ripoff Report on 06/16/2008 12:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ripoff-Report-REVIEW-White-Glove-Moving-Storage-Commitment-To-100-Customer-Satisfaction/Bayonne-Bayonne-New-Jersey-New-York-New-York-Nationwide-New-Jersey-07002/Ripoff-Report-REVIEW-White-Glove-Moving-Storage-Commitment-To-100-Customer-Satisfactio-340532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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