- Report: #579000
Report - Rebuttal - Arbitrate
Complaint Review: Ripoff Report Review: Goldline.com - Goldline International commits to total customer satisfaction.
Ripoff Report Review: Goldline.com - Goldline International commits to total customer satisfaction.1601 Cloverfield, Boulevard, 100 South Tower Santa Monica, California United States of America
Ripoff Report REVIEW: Goldline International commits to total customer satisfaction, pledges to address complaints & inquiries. Goldline.com commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Goldline employees will go above and beyond the clients expectation in the pursuit of excellence in every aspect of the business Goldline has been helping consumers buy gold and other precious metals since 1960. They provide extensive free information to help people make informed choices when buying precious metals. - feel confident & secure when doing business with Goldline International.
SPECIAL UPDATE: June 15 2012: Goldline International remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Goldline International is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Goldline International has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Goldline International has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Goldline International remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Goldline.com, Goldline International joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program...A long name for a program that does a lot for both consumers and business alike.
..Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business As a matter of policy, when Ripoff Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Ripoff Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings
Ripoff Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Goldline International approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. Goldline has a sincere commitment to address any and all client concerns and/or misconceptions. Company executives stated to Rip-off Report that Goldline has dedicated a portion of their customer service team to work exclusively on making improvements in the client satisfaction area.
Goldline International CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Goldline.com, Goldline International is a precious metals trading company which helps collectors and investors acquire gold, silver, platinum and palladium as well as rare coins. Goldline is driven to maintain a very high level of customer satisfaction and works to ensure that clients have a clear understanding of the risks and costs prior to purchasing from the company. Whenever misunderstandings develop or there is a situation where a client is unhappy with his or her purchase, Goldline has made it a policy to promptly address the clients concerns. Goldline International has a dedicated concierge who works with clients who have any questions or concerns regarding their experience with Goldline. The feedback received from the Rip-off Report has served to improve customer service.
STATEMENTS FROM Goldline International
Goldline International has been helping people acquire precious metals for fifty years. In that time, Goldline has become an industry leader providing timely information on the precious metals markets to new investors along with important risk disclosure information to help educate people on the risks and benefits of acquiring precious metals. Goldline has a dedicated concierge who is available to respond to any client who is less than totally satisfied with his or her experience with Goldline. Any issues should be directed to the Business Affairs Department at firstname.lastname@example.org.
STATED IMPROVEMENTS FROM Goldline International
If any client of Goldline has questions about their purchases or requires assistance with deliveries, billing issues or other customer service questions, Goldline has a dedicated team ready to help. As a first step, Goldline clients can obtain free copies of Goldlines account agreement and risk disclosure booklet online at www.goldline.com. Goldline is constantly endeavoring to improve its client service. Our client concierge can be reached at 800-827-4653 x 1430.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Goldline International has made every effort over the past few months to deal with any client issues that might arise. Because of our efforts and those of Goldline International, Rip-off Report is confident in giving Goldline a positive rating. All in all, the company implemented strategic changes to its client services and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect Goldline International knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Goldline and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. As usual, most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Goldline International addresses client concerns. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Goldline enjoys.
Rip-off Report feels Goldline has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Goldline International shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Goldline International has worked with many clients over time. What really is amazing that despite Rip-off Report appearing on most search engines right below Goldline, their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Goldline provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Goldline International, overall, our research demonstrated to us that Goldline is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually within 24 to 48 hours) We ask that you contact Goldline at email@example.com.
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Goldline International.
Goldlines Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program...yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this
Sincerely, ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 03/06/2010 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ripoff-Report-Review-Goldlinecom-Goldline-International-commits-to-total-customer-satisfaction/Santa-Monica-California-90404/Ripoff-Report-REVIEW-Goldline-International-commits-to-total-customer-satisfaction-pledg-579000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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