- Report: #572699
Report - Rebuttal - Arbitrate
Complaint Review: Rising Stars Dance Studio
Rising Stars Dance Studio337 Route 9 South manalapan, New Jersey United States of America
Rising Stars Dance Studio Rising Star Dance Studio Services paid for but not offered. manalapan, New Jersey
*REBUTTAL Owner of company: Rs owners
Completely stunned on how this school operates with a clear head. Clients must pay up front (monthly) for tuition, so they get paid even though you won't and i mean WON'T get what you paid for.
Repeated cancellations of classes due to any circumstance caused missed instruction and limited learning. Make-up classes are offerred but with a different teacher and different children, different routine, therefore ultimately causing confusion to the child. You pay for an entire semester and lose half due to cancelled classes.
There were no refunds are discounted rates offerred to the customers due to the cancelled classes.
Studio owner was very dismissive when these issues were brought up to her attention and basically in so many words, "if u don't like it, then you can leave."
They are completely inconsiderate to their customers and have a very rude and "matter of fact, well too bad approach" to any of their customers concerns.
In all the businesses i have ever done business with, this has to be the worst display of costumer service i have ever encountered.
This report was posted on Ripoff Report on 02/21/2010 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rising-Stars-Dance-Studio/manalapan-New-Jersey-07726/Rising-Stars-Dance-Studio-Rising-Star-Dance-Studio-Services-paid-for-but-not-offered-ma-572699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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