• Report: #557204

Complaint Review: Rite-Aid Pharmacy

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  • Submitted: Wed, January 20, 2010
  • Updated: Wed, January 20, 2010

  • Reported By: frank — lewiston Maine United States of America
Rite-Aid Pharmacy
315 Main street Lewiston, maine lewiston, Maine United States of America

Rite-Aid Pharmacy pharmacy lies by hours when prescription done lewiston, Maine

*Author of original report: district manager called promptly and corrected the problem

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Around 10 am, I called Rite Aid on Main street in lewiston to refill a prescription.  They told me it would be ready in 2 hours.

I went around 3:30 pm to pick up my pills, and they still weren't done.  I tried to tell  Brad, the pharmacist, that they told me they'd be ready in 2 hours and i had a cab waiting for me.  Before i could finish what i said, he VERY RUDELY cut me off and said "You are just gonna have to wait". 

It took a good 15 minutes to get it filled, and a $3.50 taxi ride ended up costing me $11.  Worse than that, if I didn't have the eleven dollars, i would've had to walk three miles in the snow with crocks on my feet. 

I will NEVER go to rite aid again, not even to buy a piece of bubble gum.

I've contacted Patti, the president's executive secretary about this problem, and she said she will have the district manager  call me, so i'm still waiting, but I am still soured on Rite Aid


This report was posted on Ripoff Report on 01/20/2010 08:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rite-Aid-Pharmacy/lewiston-Maine-04240/Rite-Aid-Pharmacy-pharmacy-lies-by-hours-when-prescription-done-lewiston-Maine-557204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

district manager called promptly and corrected the problem

AUTHOR: frank - (United States of America)

I must  say that I was quite impressed by the District Manager, Steve Tibeau, he very promptly called me and was quite understanding.  Because of the expensive cab ride, he is sending a gift certificate for $25, which is $13 more than what I paid for the taxi, I think that is very nice and generous of him.  The problem was resolved very much to my satisfaction.  It's only fair that I write this, as they really went out of their way to correct the problem.
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