In January 2012 I began discussing purchasing hardwood flooring with Chris Bontrager for a house I was renovating. We agreed on a price of $1.75/sqft for what Chris described as "value grade engineered wood". I asked him 2 times if there was anything wrong with the product and he said no that it was just "cabin grade" so the grains on the visible side of the flooring would not be as uniform as normal engineered wood, but that he thought this would give the flooring character and make it look nicer. Chris recommended that we glue down the flooring, which was odd since hardwood flooring is not normally glued down in residential applications with plywood subflooring. However, he did not elaborate any further on this point. Based on this information, on 2/15/2012 I ordered 27 boxes for a total price of $1,458.28. When my contractor opened the boxes we found that approximately 75% of the pieces in each box were short stubs, many of those short pieces were missing the tongue or the groove needed for proper installation and that many of the pieces were culled making them difficult to install properly. Since the point of engineered wood flooring is that it is highly uniform this did not make much sense. When my contractor investigated the product by contacting the manufacturer on the box, we were stunned by the information we received - the product is meant for commercial glue down applications directly on concrete subflooring, not residential applications on wood subflooring. That explained why he could not nail the flooring down (the sold oak backing was simply too hard for a normal hardwood flooring nail gun). Based on the issues with the flooring and the information from the manufacturer, I asked Chris to accept a return of the product and he said it was not returnable and just to work with it. After trying to work with it we figured out that this product must be factory damaged product where the factoy, or Rite Rug cut off the damaged ends. That would explain why there were so many short pieces, so many pieces missing the tongue or groove (it was cut off) and so many culled pieces. Based on all the information I gathered, it is clear that I was sold factory defective or Rite Rug defective product, not the "value grade engineered wood" that I paid for. In short Rite Rug sold me inferior product and failed to stand behind it.