- Report: #244771
Report - Rebuttal - Arbitrate
Complaint Review: RiteBuys.com
RiteBuys.comP.O.Box 300425, Brooklyn, New York U.S.A.
RiteBuys.com, 1 Stop Camera, Inoax, Fotoconnection, Ephotoclub, Thewizstore,Rip-offs. Dirty Company(s) Liars, Cheats, Scam Artists Sold me a refurbished product, but sold as new Brooklyn New York
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On December 16, 2005 I purchased a $700 Samsung Home Theater System (model # HT-P1200) and a 2 year extended warranty from RiteBuys.com. The unit work fine until 6 months later I started experiencing audio and video problems. I contacted Samsung directly and they instructed me to send the unit to their authorized service center Koambra in Long Beach, CA. After sending in the unit in 3 times over the course of almost a year the unit is unfixable.
Samsung repair said they would refund me the entire purchase price, all I needed to do was fax them the receipt. I couldn't find my receipt at the time and called Ritebuys to have them send over a new receipt. After receiving the new invoice, to my surprise under the product description it said refurbished.
Nevertheless I sent the receipt into Samsung and Samsung replied saying that the warranty was void because it was refurbished by an unauthorized service center. I scoured my records and found my original receipt and the original receipt did not say it was refurbished nor was I told at the time of purchase that it was refurbished. I do not buy refurbished items and if I knew that this was a refurb item I would have declined to purchase it.
I contacted Ritebuys on April 13, 2007 and talked to one of the managers and explained my situation calmly asked if I could have a new unit, a credit or a full refund and she said in a very unpleasant manner, since it has been so long that there was nothing we can do and suggested that I take it up in a legal manner.
Scam artists Deluxe! I will get my money back you slimeballs!
Hermosa Beach, California
This report was posted on Ripoff Report on 04/19/2007 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/RiteBuyscom/Brooklyn-New-York-11230/RiteBuyscom-1-Stop-Camera-Inoax-Fotoconnection-Ephotoclub-ThewizstoreRip-offs-Dirt-244771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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