ED Magedson – Founder
Ritebuys, 1 Stop Camera, Inoax, Fotoconnection, Ephotoclub, Thewizstore, One Stop Camerahttp://www.1stopcamera.com/ Internet United States of America
Where do I even begin with my experience with this company? I was looking for a HD Flash Camcorder and after some research I decided on the Canon Vixia 200. Doing a search, I found that the best price would be at One Stop Camera. I purchased the item from their website and clicked on a link for 18 month financing offer at 9.99% and no processing fee. It was through GCAF. I was approved and provided with an account number to give One Stop. I had to call and give my info + fax in copies of 2 forms of ID. No problem. Then I was told the processing time would be 24-48 hours. Again this was acceptable. After 48 hours, I called and was told that I had to call the billing department to release it. I called and was told that they just wanted to be sure about the terms of my financing offer since there would be a 14% processing fee! I stated that the link I chose mentioned no processing fee. After a brief argument of what the website states, I was told my item would ship out ASAP. Thursday afternoon comes and again my item is still processing according to the order status screen. I call and talk with several customer service reps that give conflicting stories and was told two separate times that a supervisor was not available but would call me when they returned. No one ever did. I was also told that my item would be shipped out Thursday night. Friday morning my order status back in the billing process and I call to find out that the financing offers that they had on their website were no long valid and I would have to choose an alternate method of payment or chose a different plan with GCAF. I used the chat icon on the website to correspond with Calvin. He was moderately helpful. I was told to call customer service and the guy who answered was very rude. He siad that they dont make the items they just sell them and if I am not happy I need to go somewhere else. Unbelievable that someone in customer service is like that. I told him that this had nothing to do with who made the item, but who processes the order and ships the item. He was no help and hung up on me. I chat with Calvin again and am told that the supervisors are still not there. He calls me and apologizes for the financing blunder on their website and assures me that their tech division is working on removing those false ads. I decide to pay for the camera with my check card just to be done with it when another guy gets on the phone. This guy is very arrogant and rude. He says it is my fault if I cant read the terms on the website, and they were just trying to save me the 14% processing fee. I tell him I am at the website now, and nowhere doe sit say it. When I argue, he says he would just cancel the order if i didn't stop complaining and that they dont need customers like me. He called me a thief who just wanted something for free. He would not give me his name or employee number. He actually took the phone from Calvin who was still there. This whole experience has been unbelievable. Classic Bait and Switch on the financing and very rude customer service who gives out false information. I had to apply for the credit so I took a hit on a credit request on my credit report and all for nothing. Seriously besides Calvin, this is the worst customer service I have experienced.
NOTE: After I post my experience on another website, they email to apoligize and see if I would change it. When I would not, they attempt to lie to the website moderator and say my order was never processed by them. But after supplying said website with proof of emails, screenshots of my order status being shipped, my invoice, and my charge to my card the website sided with me. This is the kind of people you deal with at One Stop. NEVER SHOP THERE!!!
This report was posted on Ripoff Report on 09/02/2009 08:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ritebuys-1-Stop-Camera-Inoax-Fotoconnection-Ephotoclub-Thewizstore-One-Stop-Camera/internet/Ritebuys-1-Stop-Camera-Inoax-Fotoconnection-Ephotoclub-Thewizstore-One-Stop-Camera-489223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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