- Report: #401945
Report - Rebuttal - Arbitrate
Complaint Review: Ritz Camera , Ritz Interactive, Inc.
Ritz Camera , Ritz Interactive, Inc.6711 Ritz Way Beltsville, Maryland U.S.A.
Ritz Camera ,Ritz Interactive, Inc. Debit Card number stolen, company promised to refund purchase and then refused Beltsville Maryland
At that time, I told him that my husband DID NOT make that purchase and to flag the purchase as fraud. The customer service rep said that they had already done so and that they had contacted FedEx to have them reverse the shipment, sending it back to the Ritz location. I asked him twice to repeat it, each time he confirmed that yes, he was positive that it was being sent back and that the amount that had been charged to my card would be refunded.
I contacted the debit card company to notify them of the theft, at which point they cancelled out the card and issued me a new one. I later found out that the charge did clear my bank account and that Ritz Camera had not contacted FedEx to have the shipment reversed. The person who stole my information received the item that I PAID FOR. Ritz Camera reps did not care even a little bit, and here I am at Christmas time with less money in my pocket. Nice.
South Boardman, Michigan
This report was posted on Ripoff Report on 12/16/2008 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ritz-Camera-Ritz-Interactive-Inc/Beltsville-Maryland-20705/Ritz-Camera-Ritz-Interactive-Inc-Debit-Card-number-stolen-company-promised-to-refund-p-401945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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