- Report: #686456
Report - Rebuttal - Arbitrate
Complaint Review: Ritz Camera
Ritz CameraNewtown Road Danbury, Connecticut United States of America
Ritz Camera Unfair Return Policy Danbury, Connecticut
*General Comment: What Makes You so Special?
*General Comment: Customer Service is a Thing of the Past
*Consumer Comment: Seriously?
*Consumer Comment: Familar?
I spent thusands of dollars at Ritz Photo andhad good experiences over the years. Instead of buying less expensive products available on the Internet, I kept returning to Ritz because I expected good service. One salesman was especially familiar with the products that I had bought for my fiancee. I sought his advice at Christmas, and reminded him we already had a basic telephoto and a basic wide angle lens. He recommended a certain wide angle lens with a broader field, costing more than $500. When she opened it on Christmas Day, she realized it was the same as the lens she already had. I tried to return it at Ritz, but they saidI made the mistake of registering the warranty card. I cannot believe that Ritz, in conjunction with the manufacturer, would not process this return. The salesman called customer service, and so did I, all to no avail. I offered to share in their loss, but they refused to concede a penny. I learned apainful lesson and urge others to proceed with caution.
This report was posted on Ripoff Report on 01/25/2011 07:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ritz-Camera/Danbury-Connecticut-06810/Ritz-Camera-Unfair-Return-Policy-Danbury-Connecticut-686456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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