I am a single mom of two boys. I purchased a used Jeep Liberty from RIVERSIDE AUTO II, Bank Street, New London, CT for almost $5,000 in cash. Twelve days later, the engine was running rough and I brought to an actual Jeep dealership for an oil change. When the oil change was complete, they said they performed a free inspection. They looked horrified. They proceeded to tell me that the right drive shaft broken $600+ to repair, GASKETS either leaking $2,500 to $3,500 to repair OR the gaskets are cracked, $4,500+. They told me most likely the gaskets are cracked, and they do not recommend putting $$$$ in the vehicle.
I immediately went back to Riverside Auto and then their game playing began. They said to leave my vehicle overnight and they would look at it in the morning. Nope! Sat there all day. This went on for 9 days! Every day, Riverside Auto would claim my suv was going in the garage that very moment.At the 9 day mark, I was in my rental car for a total of $315+. Finally, Riverside Auto said it was only the radiator, which they repaired. Nope. Same problems exist. I returned my Jeep to the Jeep dealer. I spent $90+ for a compression/diagnostic test. They again confirmed that the Jeep needed THOUSANDS of dollars worth of work.
I go back to Riverside Auto. Riverside Auto accused the Jeep dealership of putting the accelator to the floor, because I decided I didn't want the Jeep anymore. What???? Seriously???? They refused to repair, told me to get an attorney. Due to CT lemon laws, because the Jeep is over seven years old, I have to PROVE they knew of the issues prior to the sale. I KNOW they did and preyed on me, a single mom of two boys, but cannot prove. I am currently filing complaints with the Consumer Affairs department in CT.
Riverside Auto is UNPROFESSIONAL, RUDE, UNTRUSTWORTHY and ripped me off thousands of dollars! I am stuck with a Jeep that is rendered useless. I do not have thousands of dollars to repair and if I trade it, I am out thousands of dollars.
Riverside Auto are RIPOFF ARTISTS and I implore anyone reading this to NOT patronize their business.