• Report: #368281

Complaint Review: Riviera Pools AZ

  • Submitted: Fri, August 29, 2008
  • Updated: Thu, October 02, 2008

  • Reported By:SURPRISE Arizona
Riviera Pools AZ
2720 E Mohawk Ln Phoenix, Arizona U.S.A.

Riviera Pools AZ worst pool builder worst customer service owners don't care Phoenix Arizona

*Consumer Comment: Karma has been served!

*Consumer Suggestion: Sorry Chaz

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Riviera Pools, Avoid like the plague Posted on 07-07-2008 by Pearce's (1 Reviews) It's July 7th as I write this review, I would not recommend Riviera Pools to anyone! Its been 7 weeks (I was told 35 days) The poor customer service, out of 25 calls made,( never once answered) and only 15 returned ,usually the next day. Being told by the owner of the company that I was whining like a girl, about the sub standard quality, the deck looks horrible with ripples and ridges (A serious trip hazard) Was not built to the plan filed with the city, the steps don't even match the drawings, the tile, is missing color on probably 30 tiles and instead of not using the defect tile they leave perfectly good tiles laying around . Now the really bad part is, as I'm looking out my back door I find a employee of Riviera Pools is finishing the tile work with his 5-7 yr old daughter /helper, looking closer I see, being held out over the empty pool by her arm, from top of the waterfall( 15 ft. drop) A toddler in diapers, maybe 15 mos. old. Imagine the liability not to mention the safety of these children being on a work site. I have great pictures of the baby girl being held out over my empty pool. Of the daughter working in the pool, And of both running around the empty pool. Do yourself a favor find any other co. check out their record with the Better Business Bureau , Board of contractors ,Riviera pools has a poor rating with the Better Business Bureau , gee go figure.
Pros: Can't think of any
Cons: poor quality, lack of customer service, degrading comments from owner.
Overall user rating: Not Recommended


This report was posted on Ripoff Report on 08/29/2008 06:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Riviera-Pools-AZ/Phoenix-Arizona-85050/Riviera-Pools-AZ-worst-pool-builder-worst-customer-service-owners-dont-care-Phoenix-Arizo-368281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Karma has been served!

AUTHOR: Kiki456 - (U.S.A.)

Hey Chaz, just wanted to give you an update that Ron has closed all of his offices & is working out of his house with his wife! Big surprise huh? He claims to have 40 pools still left to build & will get them done. Funny thing though, for a guy who doesn't use sub contractors and only has six employees including himself & his wife I'm not really sure how he plans on doing this? Sorry you had to go through what you went through, remember, not all pool companies are like his. Check out the business section of the Az Republic for Oct 2nd & you can read the story.
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#2 Consumer Suggestion

Sorry Chaz

AUTHOR: Poolpro - (U.S.A.)


I'm sorry to hear of what took place, wish you would of stuck with your original decision to go with one of the best. That guy Ron, just look at him!

Hope everything else is going good for you and the family is alright.

Take it easy!
_ _

Mike T.
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