- Report: #183916
Report - Rebuttal - Arbitrate
Complaint Review: Roadside Plus
Roadside Plusroadsideplus.us Internet U.S.A.
Roadside Plus FRAUD Ripoff Internet *EDitor's Suggestions on how to get your money back into your bank account!
Yesterday, the now-infamous $21.95 charge appeared on my account, and needless to say, I was heated. My bank was able to provide me with the phone number to call Roadside Plus directly. Of course they were evasive.
The first person I spoke with didn't even bother giving me her name, nor any type of greeting worthy of anyone working in Customer Service. She just answered the phone with a shallow, "How can I help you?"
I replied, "What company is this that can supposedly help me?" And there is where I heard the name 'Roadside Plus' for the first and ONLY time. I began to question her about why her company has charged me $21.95, and her reply was that I signed up for a free roadside assistance trial that has since expired.
When I insisted that I did NOT sign up with any such service, she started to get very short with me, even going as far as laughing at my anger on the phone - laughing loud enough for me to hear her! All the while, none of my questions got answers. I immediately asked that my "Account" be cancelled and that I be refunded. She claimed it was cancelled and gave me a confirmation number, but insisted that I was not due a refund due to the expiration of the aforementioned "trial", and that they have the electronic signature documents proving such. When asked to fax it to me, she refused.
I then asked for her name and rep ID, and she wouldn't give it to me. I asked to speak to her supervisor, and that is when she hung up the phone on me.
BUT WAIT!! The story continues...
I called back. Got a rep named Tina. Guess I cant complain so far, as she gave me her name right off the bat, and was somewhat more courteous than the previous rep. I asked Tina what type of services her company provides, and she replied, saying they provide roadside assistance and other services. I promptly told her that I did not sign up for their service, and do not require it as I have OnStar.
Tina proceeded to give me the same "7-day Trial" bit that I had already heard, and when I informed her that I signed up for no such trial, she said that no less than TWO emails were sent to my email address regarding the trial offer. Upon telling her that I received no such emails, she then made up another excuse, citing that their emails could have been directed into a bulk mail folder, or that I could have deleted them.
As the argument got more heated, it became apparent that Tina was not going to be very cooperative at all, and that her sole purpose was to ensure that the blame was always placed on me.
I then decided to redirect the conversation into the actual services, asking about how I can even retain the service if I have received no information regarding it. She then asked me to hold on a moment... when she returned, the previously silent background noise had somehow turned into a loud, call-center sounding environment. It sounded like an amateur sound clip being looped over and over, as the "rep" in the background kept repeating the website over and over. Tina then gave me the website herself, www.roadsideplus.us, and I went there while on the phone with her to check its validity.
The site provided NO reasonable information regarding how to get in contact with any roadside assistance should I actually need it. There was only a space to change vital information like Name and Address (but not banking info), and not much else. I then asked Tina to email or fax me a copy of the electronic signature document, and she stated that she would not, citing a need to protect her company's "security".
This infuriated me even more, as it was MY SECURITY that was obviously at risk here. I then informed her that I could no longer tolerate her company's blatant fraudulent behavior, and that I would be contacting my bank to report the unauthorized transaction on my account. She then gave a snide remark as she hung up on me.
Needless to say, Roadside Plus is anything but legit, and it will please me to see them go down.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 03/29/2006 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Roadside-Plus/internet/Roadside-Plus-FRAUD-Ripoff-Internet-EDitors-Suggestions-on-how-to-get-your-money-back-in-183916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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