• Report: #994893

Complaint Review: Roaman's

  • Submitted: Thu, January 10, 2013
  • Updated: Thu, January 10, 2013

  • Reported By: Jazmin — Birmingham Alabama United States of America
Roaman's
Indianapolis, Indiana United States of America

Roaman's Roamans.com Returns/Refund is a Hassle Indianapolis , Indiana

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

This is my second encounter with this company and I am not pleased. Never was. My first ever order doesn't even appear on my account history on the site. 

Recently I returned an order in early December and tracked it via the tracking number on the order invoice sheet. Not to mention I also received another customer's invoice order sheet with mine. NOT PROFESSIONAL AT ALL. According to tracking my order was returned/delivered on the 10th of December. When I first called about it, a rep told me they had received my order and I should see a refund by the end of that week. 

I called again (over a month later) and it was as if the rep couldn't hear me on the other line, repeating "hello..." I heard her quite clearly. I was tossed over to another rep who said they had received the order today 01/10/2013 (which is a month later) and that is has not been processed. [continued below]....
..... It takes a WHOLE MONTH to process a returned order? Really? 

According to their site a refund "check" is issued the same week and if by credit, allow for 1-2 billing statements to appear. Will my refund be issued next month? My returned order is not even in their system when I spoke to yet another customer service rep today.  

This company seems unorganized, if not shady, about returns and refunds. I'm considering taking further action against this company about my refund.

I WOULD NOT recommend Roaman's to anyone. I've only ever ordered shoes, but I obviously returned one pair and only kept the other because I didn't want to deal with the hassle of returning the order. The quality is poor to average. The customer service is average. Returning an order and receiving a refund is a definite hassle because apparently it takes FOREVER to process a return.

This report was posted on Ripoff Report on 01/10/2013 07:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Roamans/Indianapolis-Indiana-/Roamans-Roamanscom-ReturnsRefund-is-a-Hassle-Indianapolis-Indiana-994893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Roaman's

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X