Email sent to Profit Leads in December when they attempted once again to debit my account for another $34.95 for an order that was cancelled on August 31, 2011.
To whom it may concern:
I signed up with the 3X8 program on July 10, 2011 with the understanding, that by signing up in July, I would be part of a program in which there would be a team/company build of the downline.
After signing up, I sent several emails attempting to get information on how to get into my 'back office' in order to access the information for promoting the program. No response was ever received to any of my requests, and on
August 31st I sent another email canceling and requesting a refund of all money paid at that point. Having received NOTHING, requesting a refund of the $49.95 paid on July 10th, and the $34.95 paid in August was reasonable.
Then in September I discovered another $34.95 was charged to my card and on 9/9 I sent another email asking for my money back.
I received no response to that email and on 10/8 I found yet another $34.95 charge to my card. I decided to try calling again and was surprised when someone actually answered the phone. I Spoke with Robert Blackman, he apologized, and he said he'd "check with his staff in the morning" and get me a refund. I explained that I had received a book and a DVD in the mail on September Sept. 27th, which had been mailed on Sept. 14th,
two weeks after I had canceled and almost 2 1/2 months after signing up.
I asked if I should return them and he said - no, just to keep them.
I waited, waited, and waited and no refund showed up on my card. No answers at RB's telephone number, and on 10/20 I sent another email.
Three questions were asked in my 10/20 email:
1. Do you have any intention of honoring your statement to refund my money?
2. Do I need to cancel my Visa card and obtain a new one to stop further withdrawals from my account? Doing this will take several hours of my time to reestablish various automatic billpays set up for monthly deductions.
3. Do I need to turn this over to an attorney to pursue as a matter of fraud?
Nov. 2, I left a message on voicemail, and subsequently several more, but got the now, typical, response - dead air. Nov. 25th I sent another email "Notice and Demand" for refund via USPS, since by that time I decided NOT to chance another fraudulant charge to my account and had canceled my card.
AGAIN, No response. Having to cancel that card now created a lot of additional work dealing with other entities with whom I regularly have deductions made by having to set up a new card.
Finally, on December 6th I received the below email to which I am now replying. ANOTHER ATTEMPT to access the card, which fortunately I had canceled.
On Dec. 6th I sent an email requesting information on available products, to mlmmastermind@ msn. com
from another personal email address, as a 'test' to see if anyone actually pays attention to that mlm address. A response to it was rapidly made by Eric. Amazing how fast answers arrive when there's the potential to make some money, but when it's regarding fulfilling your commitments for products & services already paid for but not fulfilled, there is no response.
The "Problem with your order..." mentioned in the subject line of your email is correct, however it is not with my end as I canceled this deal August 31th . The problem is the continued fraudulant accessing of my account, the failure to perform as promised, promises made but not kept, et al.
Question #2 has been answered, as a result of your continued failure to respond to any of my requests, ignoring them is probably a better description, and the card was canceled.
The first and last questions are still on the table, although it presently appears there is no intention to honor the first. However, should you decide to immediately refund the money taken the total is as shown.
Now:$49.94 + $34.95X4 = $189.75
Later: Above + Legal fees + damages + bad publicity
----- Original Message -----
From: "Profit Leads Inc." <firstname.lastname@example.org
Sent: Tuesday, December 06, 2011 2:39 AM
Subject: Problem with your order - Profit Leads Inc.
> Hello (Redacted)
> On 7/10/2011, you purchased 1 MLM Mastermind 3 x 8 Matrix Monthly
> Membership/Training Program.
> This order was due to be billed again on 12/6/2011. Unfortunately, when we
> attempted to bill the credit card on file (XXXX-XXXX-XXXX-XXXX)
> within your account, the transaction failed.
> To ensure your service remains uninterrupted, please click on the link
> below to renew your service immediately:
> Or, update your personal profile and we will attempt to charge your credit
> card automatically again:
> Please contact us immediately if you have any questions regarding your
> Profit Leads Inc.