- Report: #959024
Report - Rebuttal - Arbitrate
Complaint Review: Robert Crist and Company
Robert Crist and Company2025 East Main Street Mesa, Arizona United States of America
Robert Crist and Company Failure to discolose vehicle was not emmision tested as per sales contract. Mesa, Arizona
*Author of original report: Thanks for the information
*Consumer Comment: Repair cost
Montclair purchased 9/26/11 in the contract listed was "Emission
Test" the coach was to be tested and license plates secured. When we went
to pick up the coach the temporary plates were there and they indicated everything
When we went to renew the license plates the coach failed emissions. When we asked for the previous test results we were told there were none. Robert Crist obtained a "director waver" and never tested the coach. This was never disclosed and we would have never accepted the vehicle without testing.
When we went back to Robert Crist and Company the first response from Tom in sales was that was impossible they had to test to transfer title. He even gave example of a couple needing to leave the state and they had to wait for the test. He indicated he would check into this with the state.
I called DMV and within 5 min they told me it had not been tested and it had been given a waiver. When I asked they informed me that they have that option even when title is being transferred.
Today when I contacted Tom he changed his story, Robert Crist did everything required by the state to obtain the plates. Even thou our contract called for "emission test" they did nothing wrong by not disclosing it was not done.
Bottom line $900 valve job and possibly $1500 - $2000 for injectors on a C-9 cat engine with 35000 miles.
Do not believe these people, we have had the coach back multiple times for the same problems and each time when we get it back something else doesnt work. A recall on the Norcold and we find out the repair was not properly grounded and the fridge quit working. Maybe they should open the instructions when the installed it.
Buyer beware here service is no better, go anywhere but here. If you are in Arizona and buy a vehicle be sure you get the emission test results in your hand before you have $170K mistake.
This report was posted on Ripoff Report on 10/23/2012 05:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Robert-Crist-and-Company/Mesa-Arizona-85213/Robert-Crist-and-Company-Failure-to-discolose-vehicle-was-not-emmision-tested-as-per-sale-959024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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